project manager sr scrum master resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

As a Certified professional Project Manager/ Scrum Master with extensive experience and skills rooted in the software development cycle (SDLC) and Agile Methodologies, I have successfully led cross-functional teams to deliver projects on time and within budget. With 8 years of valuable expertise, I am passionate about driving continuous improvement in all aspects of the development process. Additionally, I have coordinated projects, programs, and improvements, and am an organized and dependable candidate who excels at managing multiple priorities with a positive attitude. As a detail-oriented team player with strong organizational skills, I work exceptionally well in a fast-paced environment and am self-directed. My ability to motivate, organize, lead, and coach leadership/scrum teams across multiple locations has resulted in increased stability, a 30% decrease in windows backup, and a 450% increase in data received rate performance. My expertise in facilitating team meetings, retrospectives, identifying and removing impediments, and managing stakeholder expectations has resulted in exceptional outcomes.

  • Proficient in MS Word, MS Excel, MS Project, MS PowerPoint, Visio, JIRA or TFS.
  • Customer-driven and a team player, with strong interpersonal and customer interface skills.
  • Excellent organizational and analytical skills, process and detail oriented, a self-starter who is highly motivated to obtain goals/results.
  • Excellent communication/presentation skills, both oral and written, and tailor communication to various levels of the organization.
  • Ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
  • Ability to work in a fast-paced changing environment while coordinating multiple complex projects simultaneously.
  • Expert in producing clear and concise project documentation.
  • Effectively manages client expectations and escalations.
  • Ability to work either independently or as part of a larger team.
  • Ability to work under minimal direction.
  • Ability to think logically in solving assigned problems and to present recommendations with clarity in written and graphic form.
  • Experience in leading, and managing technical professionals.
  • I have strong interpersonal skills including team building, coaching, and mentoring Cloud Platforms: AWS, Azure
  • DevOps: Azure DevOps, GitHub, Gitlab, Jenkins
  • Infrastructure as Code: Terraform, ARM Templates
  • Operating Systems: Ubuntu, Redhat, Centos, Windows Server 2012 - 2018
  • Scripting & IDEs: Groovy, Python, UNIX Shell Scripts (Zsh, Bash), Powershell, VSCode, YAML”
Project Manager/ Sr. Scrum Master, 06/2021 - Current
Lunchbox Chicago, IL,
  • I have led cross-functional teams to deliver strategic initiatives and meet emerging needs, including defined project plans, coordinated resources, managed implementation activities, and development/management of processes associated with program rollout and ongoing support.
  • I develop strategies to reduce project costs (same costs but allowing for more projects) and increase project success rate from 50% to 75% by initiating a two-phase project selection process.
  • Manage project(s) and project resources throughout the entire Software Development Life Cycle and manage Scrum teams as needed.
  • Engage business stakeholders to identify and incorporate business owned project tasks and dependencies.
  • Successfully engage in multiple initiatives simultaneously
  • Provides regular and timely Project status updates to project team and leadership as needed to ensure Projects are meeting the agreed-upon timeline.
  • Create strategies for risk mitigation and contingency planning.
  • Ensures projects are on schedule and deadlines are met.
  • Manages project budget and forecast.
  • Directs and oversees the project team and manages conflicts within the group.
  • Efficiently identifies, escalates, and solves project issues.
  • Demonstrates leadership.
  • Responsible for change/communication management and weekly updates reporting to stakeholders and PMO concerning project progress.
  • Ability to drive strategic projects to completion on time and in scope.
  • Facilitate open communications between technical teams and the senior board.
  • Arbitrate issues arising from project work.
  • Create useful working relationships with all members of the projects.
  • Gathering, analyzing, and disseminating information to the team in order to maintain project progress.
  • Reduce complex problems to easily understood narratives and informational materials (drawings, infographics, presentations, etc.)
  • Evaluate and document alternatives that will provide the most effective solutions to business problems.
  • Define and document business requirements for moderate-to-complex projects.
  • Deliver Business Process Design & Use Cases documentation for a variety of projects.
  • Identify, propose and influence IT solutions to moderate-to-complex business problems.
  • Negotiate requirements and deliverables with the client.
  • Perform user acceptance and application testing.
  • Participate in project scoping and estimation.
  • Anticipate client concerns and questions.
  • Provide timely and professional client-focused communications.
  • Prepare or review test plans and perform quality reviews of test results.
  • Provide consulting in information security technology alignment to the client to identify and satisfy the business needs.
  • Review designs and technical specification documents for alignment with business solutions.
  • Strong interest and knowledge of Business analysis and ability to resolve complex IT-related problems.
  • Ability to thrive in a dynamic and fast-paced environment with the ability to prioritize competing deliverables due to changing timelines..
  • Working with the IT team members to coordinate daily tasks and lead daily scrum.
Scrum MASTER/Project Manager, 01/2016 - 12/2020
Rite-Hite Hayward, CA,
  • Establish team-level cadence and drive team-level events (e.g. sprint planning, team backlog grooming, team retrospectives, etc.) in alignment with program-level cadences
  • Provide leadership, direction, and coaching to the team to encourage adoption of good agile practices
  • Be a change agent and foster a "learn by doing" environment
  • Encourage and facilitate cross-team coordination and collaboration
  • Remove impediments for the team(s) and escalate as appropriate
  • Facilitate management of the scrum team's dependencies between the program team and third parties, release managers, or other scrum teams
  • Work cross-functionally to align strategy, methodology, and execution
  • Maintain metrics that provide visibility to stakeholders on team-level progress and quality
  • Track and manage project execution in accordance with the company's delivery and financial management practices
  • Handle multiple projects across project teams simultaneously
  • Drive discovery sessions to gather requirements from clients, while simultaneously guiding them on best practices and recommendations
  • Document the discovery as user stories, process flows, acceptance criteria, value maps, and the overarching project management plan
  • Lead the daily scrum ceremonies across 2 major SAFE teams for our UX improvement projects
  • Lead our teams to successfully monitor our applications using Splunk and Grafana
  • Collaborate with the Live operations team, QA, Engineering, and various partners to prioritize and coordinate efforts to deliver on schedule
  • Tracks, maintains and reports on various video localization projects
  • Coach, facilitate, and maintain steady and beneficial Agile process methodologies for the teams, driving process, and transparency
  • Communicate with the business around the team’s velocity and project health while supporting the PMO in reporting on all teams' status
  • Prepare and lead project plans, documentation, risk mitigation, and resource management as needed for cross-team initiatives and large projects/programs
  • Resolve urgent issues and remove impediments for the team
  • Lead and facilitate architecture and design of Single Page Applications and Micro-frontends
  • Analyze and grant access rights for audits, risk & compliance assessment & audit responses using archer
  • Managed & troubleshooted multiple applications using SFDC (salesforce) and ITIL framework on L3
  • Troubleshooted incidents using Splunk & violet support tool to drive solutions from the Splunk logs
  • Reviewed surveys to improve chatbot and automate UX
  • Used sales cloud for storage and infrastructure
  • Managed multiple project teams over 10 developers and vendor teams ensuring we meet the delivery
Project Manager/Scrum Master, 03/2013 - 12/2015
Syllable New York, NY,
  • I have overseen interdependencies and integration of interrelated projects.
  • Highly experienced in facilitating technical design discussion and implementation of IT solutions.
  • I manage multiple IT Initiatives such Data & Analytics, Cloud Migration, Compliance, Power BI Reporting etc.
  • I actively managed stakeholder partnerships and communication.
  • Point of contact and subject matter expert on our EMT team applications.
  • Use of azure DevOps in project planning and tracking of our dev tasks.
  • Lead and facilitate Daily scrum ceremonies as well as grooming Features, stories, and tasks in Azure DevOps.
  • Train and coach cross-functional teams using azure DevOps across offshore teams.
  • Plan project road map and set requirement criteria.
  • Craft a vision and strategy based on input from customers, stakeholders, and internal staff team that can be clearly communicated to all levels of the organization.
  • Troubleshoot company pain points and issues to determine resolutions that lead to new fixes or projects
  • Determine and define project scope and objectives Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
  • Provide project updates on a consistent basis to various stakeholders about adjustments, and progress.
  • Coaching of Scrum techniques and artifacts (such as the definition of done, user stories, automated testing, backlog refinement).
  • Ensured effectiveness of all ceremonies: prepare and engage cross-functional teams, prepare, and engage Product Leadership Team.
  • Served as SCRUM Master in managing Daily standup, sprints, and addressing blockers.
  • Facilitated discovery and ensures the removal of roadblocks and promotes them in a timely and assertive way.
  • Maintained an awesome Scrum Room environment through digital tools like Jira and Confluence, identified team improvement opportunities, and looks for and applies best practices
  • Ensured team retrospectives brought about Agile working improvements.
  • Ensured the team is focused on sprint commitments and shields the team from distractions and hidden work.
  • Groomed backlogs and created dashboards for management view.
  • Assures there are no commitment changes during the Sprint., Collaborates with Leadership Teams to ensure team success.
Implementation Specialist, 03/2012 - 12/2012
ManpowerGroup City, STATE,
  • Collaborate with project management team to deliver the solution to the customer in a timely matter
  • Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
  • Communicating with clients throughout the software customization process to obtain feedback and approval.
  • Customizing software systems based on clients’ individual needs and specifications
  • Educating clients on how to use purchased software systems and customized system features
  • Installing customized software systems and all necessary components
  • Ensure that the project team is aware of key deliverables and project milestones.
  • Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
  • Deliver solution training for customers, Partner and IT personnel
  • Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
  • Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner
  • Process improvement 15%
  • Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
  • Create and maintain documentation to assist in future problem resolution.
Bachelor of Science: Civil Engineering, Expected in 06/2012
Covenant University - Nigeria,
Status -
  • Certified Scrum Master
  • Professional Scrum Master I
  • AWS Cloud Practitioner
  • Microsoft Azure Fundamental (AZ-900)

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Resume Overview

School Attended

  • Covenant University

Job Titles Held:

  • Project Manager/ Sr. Scrum Master
  • Scrum MASTER/Project Manager
  • Project Manager/Scrum Master
  • Implementation Specialist


  • Bachelor of Science

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