project manager scrum master resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Systematic Project Manager with more than 8years working in cross-functional environments. Bringing exceptional written and oral communication skills paired with expertise in financial analysis and project coordination. Dedicated to offering locally relevant oversight and management techniques.


8 years Project Manager/Scrum Master with the following exceptional experience.

• Proficient in MS Word, MS Excel, MS Project, MS PowerPoint, Visio, JIRA or TFS.

• Customer-driven and a team player, with strong interpersonal and customer interface skills.

• Excellent organizational and analytical skills, process and detailed oriented, a self-starter who is highly motivated to obtain goals/results.

• Excellent communication/presentation skills, both oral and written, and tailor communication to various levels of the organization.

• Ability to interact professionally with a diverse group of executives, managers, and subject matter experts

• Ability to work in a fast-paced changing environment while coordinating multiple complex projects simultaneously.

• Expert in producing clear and concise project documentation

• Effectively manages client expectations and escalations

• Ability to work either independently or as part of a larger team.

• Ability to work under minimal direction.

• Ability to think logically in solving assigned problems and to present recommendations with clarity in written and graphic form.

• Experience in leading, and managing technical professionals

• I have strong interpersonal skills including team building, coaching, and mentoring

08/2019 to Current Project Manager/Scrum Master Mckesson Corporation | Colorado, TX,
  • I have lead cross-functional teams to deliver strategic initiatives and meet emerging needs, including defined project plans, coordinated resources, managed implementation activities, and development/management of processes associated with program rollout and ongoing support
  • I develop strategies to reduce project costs (same costs but allowing for more projects) and increase project success rate from 50% to 75% by initiating a two-phase project selection process.
  • Manage project(s) and project resources throughout the entire Software Development Life Cycle and manage Scrum teams as needed.
  • Engage business stakeholders to identify and incorporate business owned project tasks and dependencies
  • Successfully engage in multiple initiatives simultaneously
  • Provides regular and timely Project status updates to project team and leadership as needed to ensure Projects are meeting the agreed-upon timeline
  • Create strategies for risk mitigation and contingency planning.
  • Ensures projects are on schedule and deadlines are met.
  • Manages project budget and forecast
  • Directs and oversees project team and manages conflicts within the group.
  • Efficiently identifies, escalates, and solves project issues.
  • Demonstrates leadership.
  • Responsible for change/communication management and weekly updates reporting to stakeholders and PMO concerning project progress.
  • Ability to drive strategic projects to completion on time and in scope.
  • Facilitate open communications between technical teams and the senior board.
  • Arbitrate issues arising from project work
  • Create useful working relationships with all members of the projects.
  • Gathering, analyzing, and disseminating information to the team in order to maintain project progress.
  • Reduce complex problems too easily understood narratives and informational materials (drawings, infographics, presentations, etc.)
  • Evaluate and document alternatives that will provide the most effective solutions to business problems.
  • Define and document business requirements for moderate-to-complex projects.
  • Deliver Business Process Design & Use Cases documentation for a variety of projects.
  • Identify, propose and influence IT solutions to moderate-to-complex business problems.
  • Negotiate requirements and deliverables with the client.
  • Perform user acceptance and application testing.
  • Participate in project scoping and estimation.
  • Anticipate client concerns and questions.
  • Provide timely and professional client-focused communications.
  • Prepare or review test plans and perform quality reviews of test results.
  • Provide consulting in information security technology alignment to the client to identify and satisfy the business needs.
  • Review designs and technical specification documents for alignment with business solution.
  • Strong interest and knowledge of Business analysis and ability to resolve complex IT-related problems
  • Ability to thrive in a dynamic and fast-paced environment with the ability to prioritize competing deliverables due to changing timelines.
  • Working with the IT team members to coordinate daily tasks and lead daily scrum.
05/2015 to 08/2019 Product Analyst/Scrum Master Ag Growth International Inc | Joplin, MO,
  • Worked with the Product Owner to gather business process data and requirement decisions as a product analyst.
  • Handle multiple projects across project teams simultaneously.
  • Drive discovery sessions to gather requirements from clients, while simultaneously guiding them on best practices and recommendations
  • Document the discovery as user stories, process flows, acceptance criteria, value maps, and the overarching project management plan. Lead the daily scrum ceremonies across 2 major SAFE teams for our UX improvement projects.
  • Lead our teams to successfully monitor our applications using Splunk and Grafana.
  • Collaborate with the Live operations team, QA, Engineering, and various partners to prioritize and coordinate efforts to deliver on schedule.
  • Tracks, maintain and report on various video localization projects.
  • Coach, facilitate, and maintain steady and beneficial Agile process methodologies for the teams, driving process, and transparency.
  • Communicate with the business around the team’s velocity and projects health while supporting the PMO in reporting on all teams' status.
  • Prepare and lead project plans, documentation, risk mitigation, and resource management as needed for cross-team initiatives and large projects/programs.
  • Resolve urgent issues and remove impediments for the team Lead and facilitated architecture and design of Single Page Applications and Micro-frontends.
  • Analyze and grant access rights for audits, risk & compliance assessment & audit responses using archer.
  • Managed & troubleshot multiple applications using SFDC (salesforce) and ITIL framework on L3.
  • Troubleshooting of incidents using Splunk & violet support tool to drive solutions from the Splunk logs.
  • Reviewed surveys to improve chatbox and automate UX.
  • Additional other duties and responsibilities, as assigned.
  • Use of sales cloud for storage and infrastructure.
  • Managed multiple project teams over, 10 developers and vendor teams ensuring we meet the delivery.
01/2012 to 04/2015 Scrum Master/Project Manager National Institutes Of Health | City, STATE,

Scrum master for two unique scrum teams responsible for two varying technology products. Responsible for all aspects of scrum process training, including but not limited to sprint planning, daily stand-ups, sprint reviews, user story refinement, and sprint retrospectives.

  • Point of contact and subject matter expert on our EMT team applications.
  • Use of azure DevOps in project planning and tracking of our dev tasks.
  • Lead and facilitate Daily scrum ceremonies as well as grooming Features, stories, and tasks in Azure DevOps.
  • Train and coach cross-functional teams using azure DevOps across offshore teams.
  • Plan project road map and set requirement criteria.
  • Craft a vision and strategy based on input from customers, stakeholders, and internal staff team that can be clearly communicated to all levels of the organization.
  • Troubleshoot company pain points and issues to determine resolutions that lead to new fixes or projects
  • Determine and define project scope and objectives Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
  • Provide project updates on a consistent basis to various stakeholders about adjustments, and progress.
  • Coaching of Scrum techniques and artifacts (such as the definition of done, user stories, automated testing, backlog refinement).
  • Ensured effectiveness of all ceremonies: prepare and engage cross-functional teams, prepare, and engage Product Leadership Team.
  • Served as SCRUM Master in managing Daily standup, sprints, and addressing blockers.
  • Facilitated discovery and ensures the removal of roadblocks and promotes them in a timely and assertive way.
  • Maintained an awesome Scrum Room environment through digital tools like Jira and Confluence, identified team improvement opportunities, and looks for and applies best practices
  • Ensured team retrospectives brought about Agile working improvements.
  • Ensured the team is focused on sprint commitments and shields the team from distractions and hidden work.
  • Groomed backlogs and created dashboards for management view.
  • Assures there are no commitment changes during the Sprint., Collaborates with Leadership Teams to ensure team success.
Education and Training
Expected in 11/2003 Bachelor of Science | Business Administration University of Illorin, Kwara State, Nigeria, GPA:

. Certified (AGILE) Scrum Master

· Certified Scrum Product Owner- (CSPO)

· Certified Project Management Professional (PMP)

· Service now SAP

· Certified ITIL foundation: Version 4

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Resume Overview

School Attended

  • University of Illorin

Job Titles Held:

  • Project Manager/Scrum Master
  • Product Analyst/Scrum Master
  • Scrum Master/Project Manager


  • Bachelor of Science

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