project manager scrum master resume example with 13 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • 11 + years of work Experience  with professional qualification in Computer Technology.
  • Currently in Wipro working as a Project Manager/Scrum Master, though different  roles have been performed as per project requirement. 
  • Extensive experience working with North American clients in Financial industry across all phases of software development lifecycle in Waterfall, Agile and Iterative projects and leading & directing geographically distributed team.
  • Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. 
  • Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
  • Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
  • Skilled in multiple domain & functional areas and worked on multiple projects of varying complexity giving a wide-ranging perspective to identify business needs / problems and recommend solutions.
  • Experience with stakeholder management.
  • ​Worked for Major Clients like Avis Budget Group, Equifax, Royal Bank of Scotland , Barclay Card, State Street , Walmart , Capital One.
01/2014 to Current Project Manager/Scrum Master General Dynamics | Auburn, MA,
Project 1:Enriched Information Reporting 
Project Location:Richmond Virginia
Client Name:Capital One.
Onsite Duration: Feb 2013 till date
Description:This project is into agile model.(EIR) is an application in Online Channels in the Commercial Bank area for Capital One bank.This project aims at redesigning and centralizing the BAI2 (Business Administrative Institute ) data generation process in order to provide enriched information reporting data to Treasury Management systems and impacted customers.
Project Highlights:
  • Project Manager/Scrum Master  from Wipro in the program; reporting to Director, Technology of client and sharing status report  and health of requirements backlog of the program.
  • Prioritizing backlog items in coordination with product owner
  • Facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)
  • Identify and remove impediments to the ability of the team to deliver the product/platform goals and deliverables.
  • Act as an advocate for the platform & the platform team and escalate their issues.
  • Interface with project teams (particularly project managers, product managers & BA’s) to make sure that stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner.
  • Coordinate with the platform dev lead, project managers, and product owners to do sprint and release planning for the platform 
  •  Work with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on platform & project specific technical topics.
  • Coordinate with other Commerical bank teams to identify risks and to clear roadblocks.
  • Coordinate with technical operations to address production issues for the platform
  • Coordinate with release management & QA to ensure smooth release processes are maintained 
  • Manage defect backlog including working with product management to prioritize and defer defects ·
  • Partner with the QA lead to ensure the test team’s questions for development (and other teams) are answered
  • Partner with the dev and QA leads to provide leadership and mentorship to the team
  • Partner with the dev and QA leads to uphold the integrity of the platform and promote best practices for platform maintenance and development ·
  • Facilitate communication within the team and with the key stakeholders
03/2013 to 2014 Project Manager/ QA Lead Arisglobal | Mysore, IN,
Project 2:Officer Job Code
Project Location: Bentonville Arkansas US
Client Name:Walmart ISD (Information System Division)
Project Description:The main aim of this project was to expand the series of Officer to the range of 3999 which was earlier 1000.
 Project Highlights
  • Understanding the Business requirements and Solution design thoroughly and mapping these requirements to the Test cases.
  • Review static testing of the business requirements and solution design.
  • Preparation of test plans and test scenarios 
  • Preparation of test cases.
  • Raising defects and ensuring that the observation/bugs are communicated to the design and development team.
  • Prepare traceability matrix, identify regression test suite.
  • Participate Defect Review Board and provide input / retest for issue resolution.


08/2011 to 02/2013 Project Manager/Technical Lead Cdw | Jacksonville, NC,
Project 3:Plus Application.
Project Location: Greater Noida , India
Client Name: State Street Corporation
Project Description:This is an Production Support Project that involves solving tickets raised by the User for various applications.
Project Highlights
  • Developing/Enhancing the system as per request.
  • Solving the tickets raised by the User.
  • Handling the Production Support Calls.
  • Interacting with Client for Query Resolution.
  • Managing Support Request.
  • First point of contact for any escalation from the Client Side. 
  • Identification of critical success factors.
  • Identification of issues, escalating issues to appropriate management within Business unit.  


09/2010 to 08/2011 Technical Lead Sopra Steria | City, STATE,
Project Location: Offshore, Noida,India 
Client Name:Barclay Card
Project Description:The objective of this project was to improve the quality of decision made by Falcon. Falcon is an application which helps in Fraud detection.  The other requirement was to amend the Triumph/Falcon interface to utilize 'User Defined fields' and the 'Expanded API' to improve the data that is passed to Falcon which can be used within tactical rules to enable a real time authorization response to be provided. This will also enable future FALCON models to be developed based on data items in the expanded API.
Project Highlights.
  • End-to-End project management of the complete Software development life cycle.
  • Provide overall delivery management and assume responsibility for the successful deployment of the application.
  • Facilitate in scheduling  requirements  gathering  sessions  with  Business  and  associated  issue  resolution  process. 
  • Identify appropriate risk, concern, change, and issue management points for  review and  action.  
  • Ensured quality is maintained.
07/2009 to 08/2010 IT Analyst/Project Lead Tata Consultancy Services | City, ,
Project Location- Onsite/Offshore, London/Gurgaon India
Client Name: Royal Bank of Scotland (RBS)
Project Description:This was an Enhancement and Production Support Project that involves Shared Services which is accountable for providing services including Testing, QA & Process, Release Management, Environments and Configuration Management to AD in a consistent and professional manner.
Project Responsibilities:
  • Lead the team of 10 people
  • Gather and Define Business requirements 
  • Analysis of the requirements To produce a technical specification (HLD/LLD) by analyzing the requirements.         
  • To produce programs specs (PSD) by understanding the detailed design docs.      
  • To produce accurate estimates involving development, testing & support efforts.        
  • To deliver code that meets functional requirements by developing software against agreed specifications & timelines.          
  • To ensure defect free software by testing components at multiple levels.     
  • To ensure standards are adhered during development & testing.
  • Conducting reviews for code, test cases & maintaining all quality artifacts.      
  • Mentoring new-joiners/junior team members in domain & technical areas.
08/2004 to 02/2006 Assistant System Engineer Tata Consultancy Services | City, ,
Project Location- Onsite/Offshore
Client Name : Avis Budget- Cendant Inc
Project Description:This is maintenance and Enhancement Project that involves analysis, design and development Of new features based on the Change Requests (CRs) and Project Service Requests (PSR) raised by Avis, Solving the tickets raised by the user and providing the Production Support. This project also involves end user issues, adhoc requests and routine application work. Tickets of all the Severity levels are to be handled.
Project Responsibilities:
  • Designing the solutions.
  • Preparing the design specification document.  
  • Preparing test cases and Test data.    
  • Developing/Enhancing the system as per request.
  • Solving the tickets raised by the User.  
  • Handling the Production Support Calls
  • Quality Assurance Activities.  
  • ESM Monitoring and fixing Problems.  
  • Interacting with Client for Query Resolution
  • Managing Support Request
to IT Analyst Tata Consultancy Services | City, ,
Project Location- Onsite/Offshore, Alpharetta Georgia,US /Mumbai , India
Client Name: Equifax
Project Description:This was an Enhancement Project that involves analysis, design and development of new features based on the Change Request (CRs) and Project Service Requests (PSR) raised by Equifax.
Project Responsiblities:
  • Designing the solutions.  
  • Preparing the design specification document.  
  • Preparing test cases and Test data.  
  • Developing/Enhancing the system as per request.    
  • Quality Assurance Activities.
  • Interacting with Client for Query Resolution.  
  • Managing Support Request
Domain areas: Commercial banking, Retail,Credit Cards, Insurance , Travel and Hospitality.

Tools: MS Office Applications (Visio, Word, Excel, PowerPoint), Version One, HP Quality Center / Application Lifecycle Management, IDCAMS,ENDEAVOR,FILEAID,TSO/ISPF, EXPEDITOR,CA7,SQL,QMF,SPUFI,SDSF,PUTTY,WINSCP
Programming Languages: Cobol, Assembler, C, Java , ABAP, JCL,SQL
Database: DB2,Oracle
Expected in 2002 Bachelor of Engineering | Computer Technology Priyadarshini College of Engineering & Architecture, Nagpur, Maharashtra GPA:
Expected in | Indian Institute of Management Bangalore, Bangalore, Karnatka GPA:
Attended 4 day duration Programme in Software Project Management and received Certification of Participation . 
  • Certified Project Management Professional  (PMP-Project Management Institute, License 1904702)
  • Certified Scrum Master(CSM-Scrum Alliance, License 000459163)
  • Certified Scrum Professional (CSP)
  • IBM Certified Database Associate
Honors and Awards
  • Rated outstanding performer in Wipro’s Town Hall Meeting  for excellent contribution , proactive attitude, ability to adapt to dynamic work environment and perform under pressure
  • Awarded ‘Feather In My Cap’ by Wipro for intensity to work on the acceptance demo and provide excellent orientation to business leaders
  • Awarded Certificate of Appreciation at Tata Consultancy Services from the Client Avis Budget Group for doing one of the complex and Revenue generating project.
  • Received Letter of Appreciation at Sopra Steria from the Senior Project Manager of Client Barclay Card for handling and implementing a very critical project Falcon Optimization. 

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Resume Overview

School Attended

  • Priyadarshini College of Engineering & Architecture
  • Indian Institute of Management Bangalore

Job Titles Held:

  • Project Manager/Scrum Master
  • Project Manager/ QA Lead
  • Project Manager/Technical Lead
  • Technical Lead
  • IT Analyst/Project Lead
  • Assistant System Engineer
  • IT Analyst


  • Bachelor of Engineering

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