project manager scrum master resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
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Dedicated and focused Project Management/ Scrum Master Specialist with over 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.


• Ability to interact professionally with a diverse group of executives, managers, and subject matter experts

• Ability to work in a fast-paced changing environment while coordinating multiple complex projects simultaneously.

• Experience in leading, and managing technical professionals

• I have strong interpersonal skills including team building, coaching, and mentoring

6 years Project Manager/Scrum Master with the following exceptional experience.

• Proficient in MS Word, MS Excel, MS Project, MS PowerPoint, Visio, JIRA or TFS.

• Customer-driven and a team player, with strong interpersonal and customer interface skills.

Project Manager/Scrum Master, 04/2022 to Current
Cognizant Technology SolutionsBrawley, CA,
  • I have lead cross-functional teams to deliver strategic initiatives and meet emerging needs, including defined project plans, coordinated resources, managed implementation activities, and development/management of processes associated with program rollout and ongoing support
  • I develop strategies to reduce project costs (same costs but allowing for more projects) and increase project success rate from 50% to 75% by initiating a two-phase project selection process.
  • Manage project(s) and project resources throughout the entire Software Development Life Cycle and manage Scrum teams as needed.
  • Engage business stakeholders to identify and incorporate business owned project tasks and dependencies.
  • Successfully manage multiple initiatives simultaneously.
  • Provides regular and timely Project status updates to project team and leadership as needed to ensure Projects are meeting the agreed-upon timeline.
  • Create strategies for risk mitigation and contingency planning to ensures projects are on schedule and deadlines are met.
  • Expert in managing project budget and forecast, and oversees the project team and manages conflicts within the group.
  • Experienced in identifying, escalating, and solving project issues also demonstrates leadership.
  • Responsible for change/communication management and weekly updates reporting to stakeholders and PMO concerning project progress.
  • Experienced in facilitating open communications between technical teams and the senior board.
  • Arbitrate issues arising from project work
  • Create useful working relationships with all members of the projects.
  • Gathering, analyzing, and disseminating information to the team in order to maintain project progress.
  • Reduce complex problems to easily understood narratives and informational materials (drawings, infographics, presentations, etc.)
  • Evaluate and document alternatives that will provide the most effective solutions to business problems.
  • Define and document business requirements for moderate-to-complex projects.
  • Deliver Business Process Design & Use Cases documentation for a variety of projects.
  • Identify, propose and influence IT solutions to moderate-to-complex business problems.
  • Negotiate requirements and deliverables with the client.
  • Perform user acceptance and application testing.
  • Participate in project scoping and estimation.
  • Anticipate client concerns and questions.
  • Provide timely and professional client-focused communications.
  • Provide consulting in information security technology alignment to the client to identify and satisfy the business needs.
  • Review designs and technical specification documents for alignment with business solutions.
  • Strong interest and knowledge of Business analysis and ability to resolve complex IT-related problems
  • Ability to thrive in a dynamic and fast-paced environment with the ability to prioritize competing deliverables due to changing timelines.
  • Working with the IT team members to coordinate daily tasks and lead daily scrum.
Project Manager / Scrum Master, 01/2018 to 03/2020
Cognizant Technology SolutionsBrooklyn Park, MN,

Scrum master for two unique scrum teams responsible for two varying technology products. Responsible for all aspects of scrum process training, including but not limited to sprint planning, daily stand-ups, sprint reviews, user story refinement, and sprint retrospectives.

  • I have overseen interdependencies and integration of interrelated projects.
  • Highly experienced in facilitating technical design discussion and implementation of IT solutions.
  • I manage multiple IT Initiatives such Data & Analytics, Cloud Migration, Compliance, Power BI Reporting etc.
  • I actively managed stakeholder partnerships and communication.
  • Point of contact and subject matter expert on our EMT team applications.
  • Use of azure DevOps in project planning and tracking of our dev tasks.
  • Lead and facilitate Daily scrum ceremonies as well as grooming Features, stories, and tasks in Azure DevOps.
  • Train and coach cross-functional teams using azure DevOps across offshore teams.
  • Plan project road map and set requirement criteria.
  • Craft a vision and strategy based on input from customers, stakeholders, and internal staff team that can be clearly communicated to all levels of the organization.
  • Troubleshoot company pain points and issues to determine resolutions that lead to new fixes or projects
  • Determine and define project scope and objectives Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
  • Provide project updates on a consistent basis to various stakeholders about adjustments, and progress.
  • Coaching of Scrum techniques and artifacts (such as the definition of done, user stories, automated testing, backlog refinement).
  • Ensured effectiveness of all ceremonies: prepare and engage cross-functional teams, prepare, and engage Product Leadership Team.
  • Served as SCRUM Master in managing Daily standup, sprints, and addressing blockers.
  • Facilitated discovery and ensures the removal of roadblocks and promotes them in a timely and assertive way.
  • Maintained an awesome Scrum Room environment through digital tools like Jira and Confluence, identified team improvement opportunities, and looks for and applies best practices
  • Ensured team retrospectives brought about Agile working improvements.
  • Ensured the team is focused on sprint commitments and shields the team from distractions and hidden work.
  • Groomed backlogs and created dashboards for management view.
  • Assures there are no commitment changes during the Sprint., Collaborates with Leadership Teams to ensure team success.
Scrum Master/ Project Manager, 10/2016 to 12/2018
First Island Realty- Team "lava Laure" Hawaii Real Estate ServicesCity, STATE,
  • Worked with the Product Owner to gather business process data and requirement decisions as a product analyst.
  • Handle multiple projects across project teams simultaneously.
  • Drive discovery sessions to gather requirements from clients, while simultaneously guiding them on best practices and recommendations
  • Document the discovery as user stories, process flows, acceptance criteria, value maps, and the overarching project management plan. Lead the daily scrum ceremonies across 2 major SAFE teams for our UX improvement projects.
  • Lead our teams to successfully monitor our applications using Splunk and Grafana.
  • Collaborate with the Live operations team, QA, Engineering, and various partners to prioritize and coordinate efforts to deliver on schedule.
  • Tracks, maintains and reports on various video localization projects.
  • Coach, facilitate, and maintain steady and beneficial Agile process methodologies for the teams, driving process, and transparency.
  • Communicate with the business around the team’s velocity and projects health while supporting the PMO in reporting on all teams' status.
  • Prepare and lead project plans, documentation, risk mitigation, and resource management as needed for cross-team initiatives and large projects/programs.
  • Resolve urgent issues and remove impediments for the team Lead and facilitated architecture and design of Single Page Applications and Micro-frontends.
  • Analyze and grant access rights for audits, risk & compliance assessment & audit responses using archer.
  • Managed & troubleshot multiple applications using SFDC (salesforce) and ITIL framework on L3.
  • Troubleshooting of incidents using Splunk & violet support tool to drive solutions from the Splunk logs.
  • Reviewed surveys to improve chatbox and automate UX.
  • Additional other duties and responsibilities, as assigned.
  • Use of sales cloud for storage and infrastructure.
  • Managed multiple project teams over 10 developers and vendor teams ensuring we meet the delivery.
Education and Training
: Health Science, Expected in 05/2022 to Hawaii Community College - Hilo, HI
Certificate : Allied Health, Expected in 08/2016 to Sweet Water Heath Education - Hillo HI,
High School Diploma: , Expected in 05/2014 to David W. Carter High School - Dallas, TX,
  • Certified Project Management Professional (PMP)
  • Certified (AGILE) Scrum Master
  • Certified ITIL foundation: Version 4
  • Certified Scrum Product Owner

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Resume Overview

School Attended

  • Hawaii Community College
  • Sweet Water Heath Education
  • David W. Carter High School

Job Titles Held:

  • Project Manager/Scrum Master
  • Project Manager / Scrum Master
  • Scrum Master/ Project Manager


  • Certificate
  • High School Diploma

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