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Project Manager/Release Manager Resume Example

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PROJECT MANAGER/RELEASE MANAGER
Summary

Availability: Immediate Profile Brief Over 10+ years of elite experience Project Manager/Scrum Master & as Business Analyst in Banking, Insurance & retail industries. An accomplished leader with extensive knowledge in agile principles, values and practices. Expert at driving the adoption and enforcement of agile practices, removing team impediments and fostering self-organization. Also, adept at leveraging agile process with business initiatives to deliver quantifiable results that are sustainable.

Skills
  • Coaching/Mentoring
  • Agile Manifesto
  • Continuous Improvement
  • Conflict Resolution
  • Burn Down/Burn Up-Charts
  • Software Development Life Cycle (SDLC)
  • Stakeholder Management
  • Team Velocity
  • Process Optimization
  • Workflow Management
  • Backlog Refinement
  • Bug testing
  • Scrum/Kanban
  • Iteration/Sprint Planning
  • Release Planning
  • Waterfall
  • PM/BA Skills:
  • Requirement Gathering
  • Report and Dashboard
  • Collaborate with Client.
  • BRD, FRD Document
  • Process Workflow Doc
  • Software Development Life Cycle (SDLC)
  • Stakeholder Management
  • Wire frames
  • On Field review with User
  • Team Coordination
  • Backlog Refinement
  • Bug testing
  • QA Coordination
  • Review and Analysis
  • Release Testing & Approval.
  • Agile, Coaching, Delivery, HTML5, Logic, Windows XP, Pick, Read, SCRUM, Surveys, Workflow
  • Approach, Com, Documentation, Innovation, Director, Works, Pivot Tables, Reporting, SDLC, Translating, Written
  • Architect, Conflict Resolution, Email, Java, Meetings, MySQL, Processes, Requirement, Scripts, Troubleshooting
  • Automate, Continuous Improvement, Erwin, JavaScript, Mentoring, Enterprise, Progress, RUP, Software Development, Unix
  • BA, CRM, Senior management, JQuery, Excel, Operating Systems, Project Management, Sales, Specification, Validation
  • Budget, CSS3, XML, JSON, MS Office Suite, Optimization, Quality, CRM, SQL Server, Verbal communication skills
  • Business writing, Client, Functional, Linux, MS Project, PL/SQL, QA, Salesforce, Stories, Visio
  • Charts, Databases, HTML, Logging, SharePoint, Page, Oracle RDBMS, Scheduling, Strategy, Vista
Experience
Project Manager/Release Manager
Dallas, TXNew York Life Insurance/Sep 2018 to Current
  • Facilitate interviews to gather formal business requirements, document current process, and design future state.
  • Translate and document user requirement(s) into Functional Specifications or 'How It can be done' in tools being used.
  • Design and document functional specifications for all integrations.
  • Analyzes complex issues and presents in easy to read process/data flows.
  • Design document for reporting needs.
  • Configure all SDFC changes in org.
  • Highly effective written and verbal communication skills.
  • Work with Salesforce Development Team(s) to maintain Test coverage in Salesforce and resolve all the Deployment errors.
  • Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets.
  • Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams.
  • Work with Salesforce Support Team - Coordinate Salesforce Release Calls, and Support Activities.
  • Effectively enforce project standards.
  • Develop mitigation strategies to minimize exposure and risk on the project.
  • Provide regular reports on the health of the project, including performance against the budget, adherence to the project schedule, and performance of individual team members.
  • Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production.
  • Present the project status as required by the Executive Director or Program Manager.
  • Motivate the team to meet its estimates and remove obstacles that prevent it from attaining its goals.
  • Confident owning the timeline on high-visibility project.
  • Ability to keep stakeholders on target with scheduling and dates.
  • Ability to command a room and tactfully push back on stakeholders, as needed.
  • Extensive Salesforce implementation and integration experience.
  • Ability to work closely with people cross-functionally, including technical developers.
Project Manager/Scrum Master
Dallas, TXFedEx/Jan 2013 to Sep 2018
  • Facilitated scrum meetings (sprint release planning, sprint planning, sprint reviews, retrospectives and daily stand-ups).
  • Making sure there's full team engagement.
  • Helping the Product Owner manage the product backlog by making sure that user stories are regularly groomed, prioritized by business value and are sprint ready.
  • Ensuring teams have clearly defined and enforced Definition of Ready & Definition of Done.
  • Improved transparency by sharing team progress through Burn down and Team velocity charts.
  • Collaborated with Product Owners on developing, updating, prioritizing and grooming the product backlog.
  • Identifying and removing impediments to teams works progress.
  • Making sure the team's work is visible and progress is radiated to the team and key stakeholders using metrics like burn-down, burn-up, team velocity and defect summary reports.
  • Shielding the team from interruptions and removes obstacles that may impact the delivery of the product.
  • Tracking and communicate team velocity and sprint/release progress.
  • Assisting teams with creating an environment that fosters transparency, learning, innovation, quality and speed.
  • Participating in Scrum of Scrums to raise team impediments and coordinate dependencies with other teams within Agile Release train.
Salesforce Admin/Business Analyst
Dallas, TXWells Fargo/Feb 2012 to Jan 2013
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
  • Implemented/Implementing Security Settings and configured profiles and permission sets.
  • Collaborated with business users and product managers in the development of new business requirements and enhancement requests by accurately capturing all stakeholder positions and translating them into system specifications.
  • Directed the training of business users and colleagues across four international geographies in the use of new functionalities adopted for internal and external web-based CRM platforms.
  • Created business requirement documentation, process workflows and conducted user acceptance testing for new development projects and enhancement requests for regional sales teams.
  • Excellent Business writing skills, including extensive writing of Business Requirements Document (BRD), Functional Requirements Document (FRD), Non-Functional Requirements Document (NFRD) and System Requirements Specification (SRS).
  • Excellent customer facing skills and experienced in meeting with customers for gathering requirement utilizing methods such as interviews, questionnaires, surveys, and Document Analysis.
  • Proficient in creating mock-up screens, prototype and dynamic UI with HTML, MS Visio.
  • Specifically, managed user set-ups, transference of ownership of accounts, performance of data integrity audits, de-duplication, and the creation of dashboards and reports, etc.
  • Produced and improved periodic statistical reports for department leaders and senior management.
  • Reviewed and analyzed data using Excel formulas, VLOOKUP, and Pivot Tables.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
  • Used it to read, extract and load data from CSV files.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, validation and formula fields to the custom objects.
  • Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
Salesforce Admin/QA Analyst
Dallas, TXTesla/Jan 2011 to Feb 2012
  • Participates in all project-level planning and reviews and approvals sessions, which includes application software requirements/design review meetings.
  • Creates and designs the following deliverables: test strategy & test plan, detailed test cases, test scripts, traceability matrix, test estimates, progress reports for test execution, various defect and statistical data reports, etc.
  • Develops test approach based on established standards and the analysis of design/requirement documentation.
  • Creates and executes test cases, log and assign defects and keeps track of the defect status.
  • Builds and automate smoke tests and regression test suites.
  • Participates in applications troubleshooting and resolving production issues.
  • Design Use cases/ testcases,.
  • Testcase Execution, Excellent Test skills.
  • Bug logging and tracking and verification.
  • Hosted Status Meeting.
  • Customer interaction for complex requirement.
Education and Training
MBA2015
Associates2011
Bachelor of ScienceUTA2015
Additional Information
  • Operating Systems Windows XP/Vista/7/8/10, Linux, Unix SDLC Methodologies Water fall, Agile - SCRUM, RUP, Waterfall-Scrum Hybrid Project Management JIRA, Rally, GitHub, Confluence, MS Project; SharePoint 2007, 2010, 2013; MS Office Suite Modelling Tools Erwin, Enterprise Architect, Mock-up Screens, MS Visio Databases SQL Server, MySQL, Oracle RDBMS Languages jQuery, JavaScript, java, HTML5, CSS3, XML, JSON, PL/SQL CRM Salesforce
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Resume Overview

Companies Worked For:

  • New York Life Insurance
  • FedEx
  • Wells Fargo
  • Tesla

School Attended

  • UTA

Job Titles Held:

  • Project Manager/Release Manager
  • Project Manager/Scrum Master
  • Salesforce Admin/Business Analyst
  • Salesforce Admin/QA Analyst

Degrees

  • MBA
    Associates
    Bachelor of Science

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