Highly skilled Senior Business Project Manager with more than 15+ years working in cross-functional environments in the U.S. and abroad. Personable and successful at building strong professional relationships, managing large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at identifying and cultivating team members' skills and talents to improve team performance and efficiency. Adroit for developing project initiatives and solutions to stakeholders by understanding the product/project and stakeholders' needs, supporting the development of business cases, clarifying and developing business requirements, supporting product/project development and deployment/execution, and delivering the business benefit. Adept at devising innovative solutions, applying ISO, CMMI, ITIL, Lean Six Sigma and project methodologies (Adaptive, Agile/SCRUM, LD, SDLC, Ten Step, Waterfall, etc.), organizational, and financial theories to resolve business and technology risks/challenges.
Project Management & Team Leadership
Primarily responsible for the planning, direction, implementation, control and completion of assigned projects (Budget $2M). Responsible for managing the teams (internal and external-over 30) which develops and actualizes the project, maintains control over the project, and provides consistency in content, communication, and process during and across the projects. Acted as primary interface between sponsor and stakeholders.
Contracted to partner to service multiple projects and account operations with engagement knowledge by initiating and executing systems integration, COTS hardware and software, ITIL, project management processes, controlling, and logistics.
Developed and managed the creation/startup of the company and its subdivisions. Utilized PMBOK processes and made every subdivision, every department a functional entity. Procured COTS software useful for systems development and customization. Built global multidisciplinary teams, reporting to the Project Sponsors, and ensuring the quality control throughout the ITIL, SDLC, and PM lifecycles using various methodologies (i.e. balanced scorecard, Six Sigma, TQM).
Oversaw and managed the stakeholders' accounts (Senior Partnership). Utilized the systems integration process along with COTS software to be customized. Created a dashboard for the finance metrics to monitor productivity for financial processes. Business intelligence tools were utilized to negotiate with the stakeholders the nuances of the system.
Contracted for projects involving resolving account delinquency issues. Utilizing project management processes spearheaded national account management functions, including targeting, forecasting, planning, and collection.
Collaborated with stakeholders through the initiation process and analyzed areas deficient or non-existent.
ARCS * CMS/Aderant * CRM * Deltek * Eagle * Elite * Elite Enterprise * ERP * IDX Scheduler * Lotus Notes * Microsoft Office: Access, Excel, Outlook, PowerPoint, Visio, and Word * Microsoft Project * Microsoft Sharepoint * Oracle * Peoplesoft * SAP * STARS * Quickbook * Quicken *
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