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project manager program analyst resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
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  • single:
Summary

Highly skilled Senior Business Project Manager with more than 15+ years working in cross-functional environments in the U.S. and abroad. Personable and successful at building strong professional relationships, managing large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at identifying and cultivating team members’ skills and talents to improve team performance and efficiency. Adroit for developing project initiatives and solutions to stakeholders by understanding the product/project and stakeholders' needs, supporting the development of business cases, clarifying and developing business requirements, supporting product/project development and deployment/execution, and delivering the business benefit. Adept at devising innovative solutions, applying ISO, CMMI, ITIL, Lean Six Sigma and project methodologies (Adaptive, Agile/SCRUM, LD, SDLC, Ten Step, Waterfall, etc.), organizational, and financial theories to resolve business and technology risks/challenges.


Highlights



    Accomplishments
    • Change Mgmt/ReOrg project(FAA/CPS-PS)) - Managed 4 project changes and project still on budget and on time.
    • ITIL/Lean Six Sigma (FAA/CPS-PS) - Resulted in a 44% reduction in processes facilitating a agency paradigm shift.
    • Completed expansion project (MSHS/WR) ahead of schedule (4 months) and below budget (saving $250K).
    • Secured $2M in funding to develop project (CYLLAH) and implement for the rebuilding of the infrastructure of Sierra Leone securing a $100M initiative.
    Experience
    PROJECT MANAGER/PROGRAM ANALYST, 09/2012 - Current
    Precisely Burlington, MA,

    Project Management & Team Leadership

    Primarily responsible for the planning, direction, implementation, control and completion of assigned projects (Budget $2M). Responsible for managing the teams (internal and external-over 30) which develops and actualizes the project, maintains control over the project, and provides consistency in content, communication, and process during and across the projects. Acted as primary interface between sponsor and stakeholders.

    • Direct and oversee multiple SMEs and/or team leads with diverse backgrounds on complex projects utilizing innovative, out of the box solutions that comprise the Rolling Wave and Collaborative planning methods, CMMI, ITIL, Agile/SCRUM, and Lean Six methodologies for synergy via clients' database management system for a customer-centric based approach.
    • Consider, prioritize, and balance the competing needs of geographically diverse stakeholders.
    • Clearly define, understand, and communicate the stakeholder requirements to team, and manage accordingly.
    • Work with team leads and key stakeholders to devise best practices and continuous improvement for project delivery.
    • Achieving client services operational objectives by contributing the creation of project artifacts (project charter, project management plan, SOWs, SOPs, action plans, risk management plans, WBS, etc.) and business intelligence tools (i.e. dashboards, analytics, etc.).
    • Work closely with client based team, management, and project sponsors to implement project from inception to closure.
    • Effectively manage project scope by ensuring changes are documented and approved with visibility of the impact.
    • Track and report project milestones and provide status reports via Dashboard, and other business intelligence tools within the communication plan.
    • Applying effective project management methodologies (PMBOK), estimation (BOEs, resource planning and allocation methods, activity based estimating, budget and cost estimating, and scope management) and control techniques.
    • Mitigating risk by identifying, escalating, and resolving issues across multiple delivery groups and/or projects.
    • Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk, and resources.
    • Conduct planning and operational readiness assessments to provide an effective transition.
    PROJECT/FINANCIAL ANALYST, 02/2007 - Current
    INDEPENDENT CONSULTING CONTRACTS City, STATE,

    Contracted to partner to service multiple projects and account operations with engagement knowledge by initiating and executing systems integration, COTS hardware and software, ITIL, project management processes, controlling, and logistics.

    • Mount Sinai Health System (Winston Resources) - Collaborating with functional and project teams throughout the system on a host of projects inclusive of the COTS software integration and customization while reconciling, retrieving, and organizing data for management reports, analytics, and dashboards enabling key implementation decisions and process improvement by iteration.
    • Greenberg Traurig LLP - Initiated, planned, and executed requirements gathering data, utilizing business intelligence and financial tools to capture stakeholders' needs within stated time frame and ensure its placement on the financial scheduling management system.
    • Curtis, Mallet-Prevost, Colt, Mosle LLP - Cemented the way forward for a key stakeholder's cache of clients utilizing business intelligence tools (dashboards and analytics) and financial tools from their financial database system resulting in higher realizations.
    • Shearman & Sterling LLP - Facilitated a favorable transition on an SDLC project resulting in exceeding stakeholder's expectations. Oversaw the transition and reconciling of senior partner's accounts (500+) from one database to a newly developed software tasked to streamline the process making it user based and efficient. Tasked to mitigate the risks associated with the process and troubleshoot accordingly. Coached and mentored workshops delivering group and individual group training sessions, as well as remotely accessing users stations to troubleshoot issues and provide guidance for implementation.
    BUSINESS PROJECT MANAGER/CONSULTANT, 05/2006 - 05/2009
    CYLLAH LLC City, STATE,

    Developed and managed the creation/startup of the company and its subdivisions. Utilized PMBOK processes and made every subdivision, every department a functional entity. Procured COTS software useful for systems development and customization. Built global multidisciplinary teams, reporting to the Project Sponsors, and ensuring the quality control throughout the ITIL, SDLC, and PM lifecycles using various methodologies (i.e. balanced scorecard, Six Sigma, TQM).

    • Managed multiple projects (Budget $3M) from inception to closing working with project sponsors and stakeholders to complete the project. Utilized Agile/Iterative methods to address the need to manage this effort limiting risk. Responsible for scope definition, goals, deliverables, requirements gathering, resources, budget, scheduling thus creation SOPs and best practices.
    • Assess project issues and identify solutions to meet productivity, quality, and stakeholder goals.
    • Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.
    • Managed matrixed resources and related relationships within each functional area.
    • Planned, developed, and wrote proposals that secured the first 7 projects for the company.
    SENIOR BILLING & CLIENT ACCOUNTS ANALYST, 03/2002 - 02/2007
    PILLSBURY WINTHROP SHAW PITTMAN LLP City, STATE,

    Oversaw and managed the stakeholders' accounts (Senior Partnership). Utilized the systems integration process along with COTS software to be customized. Created a dashboard for the finance metrics to monitor productivity for financial processes. Business intelligence tools were utilized to negotiate with the stakeholders the nuances of the system.

    • Post-Y2K systems being implemented.
    • Compiled, managed, and executed stakeholders' billing and receivables.
    • Reviewed, edited, and reported data in the financial systems and via presentations to the stakeholders according to their communications plans.
    • Reconciled accounts with missing payments due to systems integration. Created billing functionalities to achieve revenue goals.
    SENIOR CLIENT ACCOUNTS ANALYST/SUPERVISOR, 10/2001 - 02/2002
    MCI/WORLDCOM WIRELESS City, STATE,

    Contracted for projects involving resolving account delinquency issues. Utilizing project management processes spearheaded national account management functions, including targeting, forecasting, planning, and collection.

    • Built a high-performing infrastructure through effective staff supervision and guidance.
    • Reduced delinquent accounts, days still outstanding (DSO) 55+% from 120 to 65 days by coordinating the collection process.
    • Drafted action plans and led meetings with department executives to review project status and proposed changes.
    • Delivered status reports to stakeholders for budgeting and planning purposes.
    BUSINESS OPERATIONS DIRECTOR, 1999 - 09/2001
    THE COMMISSIONED CHURCHES WORLDWIDE City, STATE,

    Collaborated with stakeholders through the initiation process and analyzed areas deficient or non-existent.

    • Through rigorous planning session and the subsequent execution established, built, and defined all aspects of the financial infrastructure, including research analysis, billing process, and account monitoring operations, driving profitability and corporate growth.
    • Analyzed, identified, implemented, and maintained key strategic initiatives to enhance drive for growth and expansion.
    Education
    Master: PROJECT MANAGEMENT, Expected in
    -
    KELLER GRADUATE SCHOOL OF MANAGEMENT OF DEVRY UNIVERSITY - NEW YORK CITY, NY
    GPA:
    Status -
    Bachelor of Science: BUSINESS ADMINISTRATION, Expected in
    -
    NEW YORK INSTITUTE OF TECHNOLOGY - NEW YORK CITY, NY
    GPA:
    Status -
    Skills

    ARCS * CMS/Aderant * CRM * Deltek * Eagle * Elite * Elite Enterprise * ERP * IDX Scheduler * Lotus Notes * Microsoft Office: Access, Excel, Outlook, PowerPoint, Visio, and Word * Microsoft Project * Microsoft Sharepoint * Oracle * Peoplesoft * SAP * STARS * Quickbook * Quicken *

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    Resume Overview

    School Attended

    • KELLER GRADUATE SCHOOL OF MANAGEMENT OF DEVRY UNIVERSITY
    • NEW YORK INSTITUTE OF TECHNOLOGY

    Job Titles Held:

    • PROJECT MANAGER/PROGRAM ANALYST
    • PROJECT/FINANCIAL ANALYST
    • BUSINESS PROJECT MANAGER/CONSULTANT
    • SENIOR BILLING & CLIENT ACCOUNTS ANALYST
    • SENIOR CLIENT ACCOUNTS ANALYST/SUPERVISOR
    • BUSINESS OPERATIONS DIRECTOR

    Degrees

    • Master
    • Bachelor of Science

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