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Project Manager PMO Lead, Asst. Vice President Resume Example

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PROJECT MANAGER PMO LEAD, ASST. VICE PRESIDENT
Biography

Nicole has over 9 years of experience in Project Management with focus areas in Strategic Development, Legal, Technology, Marketing and Global Diversity. She fosters a unique and innovative ability to be a driver of strategic and sustainable solutions, a manager of several successful global projects/initiatives, an effective communicator and a builder of trusted advisor relationships with clients and senior executives.

Skills
  • Excellent Communication Skills (oral, written & listening)
  • Trusted Advisor
  • Highly Detailed Oriented
  • Analytical
  • Learns and Adapts Quickly
  • Emotional Intelligence
  • Stakeholder Management
  • Global/Cross Functional Team Experience
  • Big Picture – Story Telling Expertise
  • Decision Maker/Problem Solver
  • Innovator
  • Ability to Muli-Task
  • Leadership
  • Promotes Teamwork
  • Ability to Work Autonomously
  • Strong Organizational Skills
  • Advanced Microsoft Suite Skills (Word, PowerPoint, Excel, Visio, SharePoint & Projects)
  • Forecasting/Reporting/Metrics/KPIs
Experience
Project Manager PMO Lead, Asst. Vice President / JPMorgan Chase & Company - Brooklyn, New York12/2015 - Current
  • Manage a successful book of work of over 20 large scale Legal, Marketing and Global Diversity projects.
  • Collaborate with c-suite senior executives on the development, prioritization and execution of company wide strategic initiatives.
  • Impart strategic advice to cross functional leadership that will aim towards thinking outside of the box and influence use of unconventional methodology to widen the array of problem solving resources.
  • Engage with key stakeholders to define project scopes, formulate project plans/timelines, forecast budget resources and monitor cost/personnel performance to ensure successful project executions/completions within allotted timeframes.
  • Provide PMO team leadership/mentoring to junior Project Managers to further cultivate their skills in conflict resolution, stakeholder engagement and decision making by utilizing various teaching aids and motivational strategies.
  • Simplify complex models and create big picture concepts to enhance communication capabilities in order to connect to a wide and diverse audience.
  • Led the successful end-to end execution of an organizational deep dive that resulted in $1.3 million in savings and the efficient realignment 4 Legal organizations.
  • Spearheaded 2 Global Marketing Diversity and Inclusion Initiatives with senior leaders designed to bridge all members of the Legal organization together (regardless of race, background, function, or title) to foster a more collaborative and inclusive working environment.
  • Managed a global effort with the firm's General Counsel to identify risks and ultimately provide a solution to streamline the firm's Power of Attorney process/operating model with their subsidiary firms in Latin America, Asia, Europe and North America.
  • Developed and presented executive presentations, reports/KPIs, surveys, and communication plans to c-suite executives on various business priorities.
Data Management Operations Global Project Manager / JPMorgan Chase & Company - Brooklyn, NY12/2013 - 12/2015
  • Collaborated with business and technology teams to support the development of a technologically advanced data management application (Minimum Viable Product) used to monitor data quality of global consumer/wholesale transactions firmwide.
  • Presided over global meetings, training sessions, and created test scripts/procedures to facilitate the UAT/PVT testing process and introduce teams to new enhancements/features that were added to the data management application.
  • Partnered with global team members in Asia, Europe and North America to identify potential risks and common errors associated with transaction data from various Lines of Business, high risk countries and jurisdictions.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
  • Streamlined operational efficiencies, gathering requirements and identified defects to facilitate on-time, under-budget application development.
  • Developed effective organizational change management strategies adopted by key stakeholders and evangelized across all global teams.
Foreclosure Quality Control Manager / firmwideJPMorgan Chase & Company - Brooklyn, NY10/2011 - 04/2013
  • Researched numerous mortgages affected by Foreclosure during the housing crisis of 2008-2010 in accordance to OCC Article VII consent order and identified several mortgages that were incorrectly placed into foreclosure.
  • Determined SCRA/HERA eligibility of clients and investigated errors that had occurred, such as fees and premature foreclosure, while clients were under SCRA/HERA protection.
  • Reviewed legal documentation associated with Foreclosure and Bankruptcy court cases to determine the validity of foreclosure proceedings and fees charged to the client were within law guidelines.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Education and Training
Long Island University - Brooklyn, NY05/2014Master of Science: Medical Microbiology
Manhattan College - Riverdale, NY05/2010Bachelor of Science: Biology
Activities and Honors
  • Board Member, Dancewave Inc. (2019 - Present)
  • Board Trustee Member, NYC New Vision Charter Schools (2019- Present)
  • Member, Project Management Institute NYC Chapter (2017 - Present)
  • President, Toastmasters International - JPMC Brooklyn Chapter (2015 - Present)
Certifications

PMP Certification - Expected Date: June 2021

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Resume Overview

Companies Worked For:

  • JPMorgan Chase & Company
  • firmwideJPMorgan Chase & Company

School Attended

  • Long Island University
  • Manhattan College

Job Titles Held:

  • Project Manager PMO Lead, Asst. Vice President
  • Data Management Operations Global Project Manager
  • Foreclosure Quality Control Manager

Degrees

  • Long Island University - Brooklyn, NY 05/2014 Master of Science : Medical Microbiology
    Manhattan College - Riverdale, NY 05/2010 Bachelor of Science : Biology

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