Project Manager Jun 2015 To Present resume example

• Completed quality assurance (QA) of proposals, reports, and presentations to ensure delivery of high quality work to clients; including the National Parks Service and Corporation for Public Broadcasting.
• Led the creation of new company QA tools, including a company-wide style guide and QA resource.
• Researched business opportunities through GSA’s ebuy website, FedBizOps.gov, and Deltek’s GovWin program. 

Analyst, Organizational Assessment at Corporation for Public Broadcasting

• Analyzed interview responses; identified common themes and trends.
• Assisted project team in the creation of presentation materials.
• Provided data capture during interviews of CPB staff members.

Junior Project Manager, Directives Management at Federal Emergency Management Agency

• Led a remote four-person team that analyzed and edited FOIA directives within the agency Records Management Department.
• Ensured timely completion of Section 508 Compliant materials in accordance with project scope and deadlines. 
• Communicated information between team members by leading a daily call.
• Directed the editing process, including the QA of client deliverables.
• Assigned tasks and established deadlines for team members.
• Reported on developments daily to the Senior Project Manager.
• Communicated project status twice weekly to the client through onsite and remote meetings, as well as the delivery of a weekly progress report. 

• Managed inside sales operations; including coordinating order and delivery, maintaining sales records, customer service, and leading weekly sales meetings.

• Served as a subject matter expert on the application and enforcement of Country of Origin Labeling.
• Administered training programs to on-site reviewers three times annually through webinars and classroom style sessions.  
• Directed Consumer Complaint Program. Received commentary on potential non-compliances. Investigated nationwide claims and ensured that appropriate responses were provided to retailers and members of the general public.  
• Led the design of public outreach materials sent to 37,000 retail locations nationwide in an effort to communicate compliance requirements to grocery store employees and corporate management teams.

• Developed a cross-departmental Federal Work Study Intern Program. Recruited, interviewed, and coordinated hiring of 21 undergraduate interns across the Washington, D.C. metropolitan area. Tripled the size of the program and expanded our recruitment base to three universities. Served as a Contracting Officers Technical Representative on the agreements between FEMA and each university, responsible for ensuring that ethics and compliance standards were met while employing interns on a contract basis. Maintained employment records and ensured that total hourly wages did not exceed the total amount allocated by the Federal Work Study program. 
• Coordinated two directorate-wide customer service training initiatives reaching over 800 employees across all payment tiers and management levels, including senior executive staff.
• Awarded the Management Directorate Customer Service Excellence Award, October 2009.