Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
03/2009 to Current Project Manager IT Specialist Date Marine Air Ground Task Force Training Command MAGTFTC | City, STATE,
  • Technical work in planning, development, integration, utilization, and modification of Information Technology Services as part of the G6 Communications and Information Systems (C&D) Directorate.
  • Evaluation of computer equipment with regards to its selection or utilization focusing on the relative merits of equipment to meet organizational needs.
  • Prepare feasibility studies, and compliance with NREA regulations, and or economic analysis, and other program automation requirements.
  • Quantifies requirements and determines impact on available resources, analyzes equipment utilization and makes recommendations, for hardware systems, provides information required for the evaluation of IT utilization and effectiveness.
  • Performs site surveys, monitors site preparation progress and initiates action as required ensuring accurate and timely site preparation completion, schedules and directs hardware delivery, installation, and turnover of equipment to the government.
  • Maintains interface with vendor personnel, base support agencies, user personnel, and higher management concerning site computer resources.
  • Serves as member of numerous boards, committees, and panels in support of special projects or programs, and responds to customer requests for all computer-related difficulties and provides immediate solutions as well as technical support for data and telephone services (NIPR and SIPR).
  • Monitors, evaluates, and coordinates assigned functions and briefs management officials on program status and documents program purposes, methodologies, assumptions, and conclusions.
  • As Project Manager of MILCONs and local projects I managed the construction and oversight of Fiber Optic Cat5e or Cat6 cabling installations to insured that complete and correct installation is followed according to the TIA/EIA 568 regulations and the Combat Center order (CCO) 2010 for USMC compliance.
  • Processes System Authorization Access Request (SAAR) Forms for users, NMCI IS Service requests forms for employees, and submit documents to ACTR for review and completion.
  • My letter of appointment as NMCI (CTR) serves for requesting services, identifying technical problems and or adding features and submitting 6AG requests for equipment or moving or relocating of equipment and assets for our Command at FISC as well was MAGTFTC in Twentynine Palms.
11/1993 to 03/2009 Sys Administrator Administrative Specialist and Metrics Analyst Fleet And Industrial Supply Center FISC | City, STATE,
  • In the development process of the 1990's, our Project Management Development Team for FISC San Diego, CA that was designated and given the responsibility to roll out and to deploy the Standard Procurement System (SPS).
  • Our Enterprise was the prototype that was instrumental in the implementing of the Procurement Desktop (PD2) for the COMFISC's worldwide (San Diego, Norfolk, Yoko, Puget, and Pensacola).
  • We worked in tandem with the Lead Contracting Executive (LCE) to accomplish this task for the enterprise.
  • We performed BETA testing of scripts and of new software releases as well as upgrades for all system versions Enterprise-Wide at the American Management Systems (AMS) facility (now CACI) in Fairfax, VA.
  • Our team efforts streamlined the contracting reporting system from requisition input, offer evaluations, to closeout, a cradle to grave process.
  • This major undertaking for the Contracting arena/Procurement Offices worldwide contributed to integrating acquisition, logistics and financial management within one end-to-end enterprise business system and facilitated the standardization of efficient business processes for the Enterprise.
  • It expanded the software functionality necessary to effectively award and manage contracts in the rapidly evolving e-Commerce environment for DoD and to eliminate many cumbersome legacy systems.
  • With the 1994 birth of SPS initiative due in part to a directive from the Director of Defense Procurement there was an urgency to standardize the approximately 70 acquisition (legacy) systems onto a single platform.
  • Provided support services for the Regional Contracts Department and performed the functions of Navy Enterprise Resource Planning (ERP) site trainer and Soft Skills Train the Trainer and SPS (PD2) Sys Admin support as an extension of MRP.
  • Conducted impartial, independent reviews, studies and performed data analysis for the Lead Contracting Executive (LCE), Navy Region Southwest, and in response to Congressional Reviews/Inquiries, the COMFISC Business Office, and PPMAP analysts.
  • Collected and analyzed a wide range of statistical data that defined our Business practices.
  • for the Procurement Management Reporting System (PMRS).
  • Our repository for large/small contracting purchases (over and under the 25k threshold).
  • All data warehousing was accomplished via the DD350 vehicle or the DD1057 contracting instrument and broken down by class and type of business (small, large business, disadvantage, hubzone, HBCU, Women or veteran owned business, Unicor, set-asides, FMS, GSA, Simplified Acquisition Procedures, Delivery orders, FSS, Minority Institute).
  • It was my responsibility then to post these metrics on our FISC web site and design the page layout in HTML.
  • Our community had annual conferences in Washington DC.
  • I drafted Microsoft PowerPoint presentations and spoke at these conferences on topics related to policy changes, new directives or new software releases and what to expect for the new fiscal year and how to prepare/train users with the new applications.
  • Ensured regulatory compliance in the contracting arena and acted as liaison officer with the PMO (Program Manager Officer) as well as provided Sys Admin support in PMRS, FPDS-NG, CPARS, Navy ERP (classroom & one-on-one) training to personnel at FISC San Diego (Procurement Clerks/Technicians, Contract Specialists/Analysts, Interns, Contract Administrators, Division Directors, & Management personnel) and its detachments (Seal Beach, Pt Hueneme, Naval Post-Graduate School in Monterey), for the Navy Region Southwest.
  • As Administrative Specialists I extracted data from this system for historical purposes, evaluation, and analysis to see how government contracting dollars are being spent and reported it by Enterprise.
  • I performed the data mining and data warehousing for FISC San Diego and performed the analysis for our Commanding Officers.
  • The Executive departments and agencies award over $200 billion annually for goods and services (by UIC, FSC, NAICS codes) and it identifies who bought what, from whom, for how much, when and where.
  • As a Procurement Performance Management Assessment Program (PPMAP) team member I regularly formulated reports from the Citibank PPMAP system for data mining in order to perform reviews of SAP purchases and to ensure integrity of data and regulation compliance according to FARS and DFARS policies.
  • Act as Liaison Officer for the Electronic Business Point of Contact (EB POC) for EDA/NAFI/NECO/Fed-BizOps/WAWF/ERP our financial systems.
  • Prepare special reporting requirements from within FISC and for the Naval Supply Systems Command (Headquarters), General Accounting Office (GAO), Naval Criminal Investigative Service (NCIS), Office of General Counsel, Inspector General, the Small Business Administration (SBA), Commander Navy Region Southwest, Commander Navy Installations (CNI), Congressional Inquiries, and for CNO and Acts as Designated Classified Information Custodian for the Regional Contracting Division (Letter Appointment).
  • Performs BETA testing and Script testing for SPS consolidated database for the PMO and for PMRS-NG applications and handles customer trouble desk and resolves problematic issues with diplomacy to optimize system constraints.
  • Writes Advanced Focus programs and formulates ad-hoc reporting requirements, using SQL in PMRS and Cognos queries in IMPROMPTU for SPS systems and uses these systems for data mining and data warehousing.
  • Formulates and publish guidelines and establishes policy that is disseminated to procurement personnel so these policy guides are published in our local PDCentral Bulletins and our Contract Process Bulletins.
10/1984 to 11/1993 IT Specialist / Data Recovery Specialist Naval Supply Center NSC | City, STATE,
  • Provides logistic support in specific areas of inventory control, Integrated Disbursing and Accounting (IDA) concepts, Authorization Accounting Activity (AAA) financial records maintenance, and warehouse material issue/receipt systems.
  • Researches problems utilizing DPD documentation (i.e.
  • Task Master, Back-Up Table File, Transaction Analysis File, Data Processing Guides DPG's), Multiple Activity Processing (MAPS) Catalogs, procedural manuals, program run books, Software Operational Guides (SOG), Maps Operational Manual (MOM's), flow charts, monthly schedules, and other source documentation.
  • Priority processing analysis and review to ensure that all levels of scheduled production are optimized and that problems related to scheduling, machine resources and peripheral bottlenecks are minimized.
  • Corrective actions are reported to the branch head of Production Control and to Directorate of Operations Division.
  • Customer Service Advocate and interacts with all center personnel, customers, vendors, management, recovery personnel, computer application programmers, computer operators, software/hardware techs, and data security specialists.
  • Restarts aborted job streams and performs recovery functions for print and punch files.
  • Resolves customer complaints in a timely manner, assists in the data retrieval and blocking factors of tape files when data is ISTKED and needed for specific job streams.
  • Performs files maintenance functions in the area of Scheduling and in the reconciliation of these master files.
  • Provides audit trails (Batch control tickets, tracking sheets, logbooks), reviews customer input for accuracy via program control cards (PCC's), source documents, punched cards, magnetic tapes and takes corrective action when there are discrepancies using a variety of trouble-shooting techniques.
Education
Expected in 2001 No Degree | University of Maryland University College, Adelphia, MD GPA: GPA: 4.0
GPA: 4.0
Expected in | San Diego State University, , GPA: GPA: 3.5
Graduate School Business Education for California Teaching Credential 23 semester hours 1990 No Degree GPA: 3.5
Expected in 1976 No Degree | Point Loma Nazarene University, , GPA: GPA: 4.0
GPA: 4.0
Expected in 1976 No Degree | University of Cincinnati, Cincinnati, OH GPA: GPA: 3.5
GPA: 3.5
Expected in 1973 Bachelor's Degree | Business Administration / Information Technology double Southern Nazarene University, Bethany Oklahoma City, OK GPA: GPA: 3.4
Business Administration / Information Technology double GPA: 3.4
Certifications
CompTIA Security+ Course Information Technology Infrastructure Library Course Effective Technical Communications (ITIL) Course BICSI Technical Training Course Designing Telecommunications Distribution Systems Course Designing Electronic Safety and Security Systems Course Cable Plant Design (BICSI course) CompTia Project + Course Paul R. Clingerman System Administrator SPS Navy Systems PMO
Interests
Security Clearance and Dates SSBI OPM, Closed 2008 05 02, determined eligibility of (TS/SCI) SCI - DCID 6/4 on 2013 05 14 TS/SCI level good till 2013 05 02; Secret level until 05/02/2018 Organization Granting Clearance
Additional Information
  • Qualification Summary Security Clearance and Dates SSBI OPM, Closed 2008 05 02, determined eligibility of (TS/SCI) SCI - DCID 6/4 on 2013 05 14 TS/SCI level good till 2013 05 02; Secret level until 05/02/2018 Organization Granting Clearance
Skills
Accounting, General Accounting, Administrative, Admin support, ADP, ad, automation, Back-Up, Business Administration, business processes, C, Cable, cabling, Cat5, Catalogs, charts, Cognos, Com, CA, hardware, conferences, Contracts, Resolves customer complaints, Customer Service, data analysis, Data Processing, data mining, database, data warehousing, DC, Delivery, Designing, documentation, e-Commerce, Electronic Business, economic analysis, EIA, ERP, Enterprise Resource Planning, feasibility studies, features, financial, financial management, Focus, Forms, government, HTML, IMPROMPTU, Information Systems, Information Technology, Inspector, inventory control, ITIL, regulatory compliance, logistics, Director, Management Reporting, Access, Excel, Microsoft Office, Office, MOM, Outlook, Microsoft PowerPoint, Power Point, Windows Applications, Word, Word for Windows, ESS, Monitors, MRP, NCIS, Navy, Naval, Enterprise, Novell Netware v, organizational, page layout, Performance Management, personnel, policies, presentations, Processes, Process Improvement, Procurement, Programming, progress, Project Management, Report Writing, reporting, Safety, San, SAP, Scheduling, SPS, scripts, Script, SQL, surveys, System Administrator, System Administration, tandem, Teaching, technical support, Technical Training, Telecommunications, telephone, Total Quality Management, Trainer, trouble-shooting, type, upgrades, web site and design

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Resume Overview

School Attended

  • University of Maryland University College
  • San Diego State University
  • Point Loma Nazarene University
  • University of Cincinnati
  • Southern Nazarene University

Job Titles Held:

  • Project Manager IT Specialist Date
  • Sys Administrator Administrative Specialist and Metrics Analyst
  • IT Specialist / Data Recovery Specialist

Degrees

  • No Degree
  • No Degree
  • No Degree
  • Bachelor's Degree

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