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Summary
Dedicated and focused Project Management Specialist with over seven years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.
Flexible, detail-oriented, and adaptive team player with expertise in equipment operation, staff training and development, customer service, and process improvements.
Demonstrates expertise in VDI, desktop, remote access, thin clients, and video conferencing.
Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.
Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail.
Skills
Workflow planning
Performance improvements
Systems implementation
Workforce training
Project development and lifecycle
Multi-unit operations management
Account development and networking
Project management
Staff training and motivation
Strategic account development and management
Quality assurance and control
Budgeting and forecasting
Purchasing and procurement
System improvements
Troubleshooting skills
Project documentation
Strategic planning and review
Best practices and standards
Technical support
Tools customization
Experience
07/2019 to CurrentProject Manager/Information System AnalystFlsmidth | Tucson, AZ,
Provide an expansive scope of specialized/administrative help
Investigation identified with Suncoast EMR and activities
Training new medical clinic staff on information frameworks and ensuring that information input and recovery are done appropriately
Setting up the devices required by the new members
Ensure the excellence in our customer services and reinforce my team members the importance of a quality service
Completed problem analysis to evaluate system issues and determine root causes.
Installed system updates, patched programs and optimized functionality.
Researched, planned and implemented small- and large-scale improvements to address changing conditions and needs.
Provided training and support to users for both hardware and software needs.
Performed research and analyzed content of records to make disclosure determinations.
Developed and managed project plans while providing status updates to management.
Explored new technologies and tools that quality assurance team could use for testing purposes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained quality-focused performance benchmarks and schedules when directing project teams.
Prepared and presented technical proposals for clients.
Created, oversaw, and updated policies, information, standards, and guidelines on regular basis.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
11/2016 to 12/2018Project ManagerBest Buy | Asheville, NC,
Brought projects in on-time and in accordance with budget and quality standards.
Handled continuous project monitoring and management by developing forecasts, tracking expenses and approving payments.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Modified and reconstructed project plans to better align with organizational objectives.
Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
Managed entire project life cycle from initial concept through final delivery.
Set project schedules and oversaw milestones for duration of project.
Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
Managed building and system start-up to achieve project goals, specifications and contract requirements.
02/2014 to 11/2016Project Team SpecialistBestBuy Electronic Retail Store | City, STATE,
Developed project plans covering goals, resources required and schedules.
Managed cross-functional team with focus on meeting current and future demands of customers.
Proposed or approved modifications to project plans.
Produced thorough, accurate and timely reports of project activities.
Researched and selected project vendors and consultants.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Allocated resources related to staff, materials and budgetary allowances.
Assigned work and monitored performance of project personnel.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in Bachelor of Science | Health Services AdministrationLehman College, , GPA:
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