Senior Project Manager and Implementation Manager with ten years of Project Management experience and over
12 years in information technology. Specialize in leading co-located project teams, developing a Project
Management Office and engagement process for selling software, custom software implementations and
upgrades. Recognized for providing excellent customer service while balancing customer needs and business
demands. Certified MSPM and PMP. Areas of excellence include:
· Strategic Leader · Project Management · Team Building
· Portfolio Management · Process Improvement · Microsoft Project/Server
· PMO Design & Best Practices · Mentoring and Coaching · ITIL / SDLC / Waterfall
01/2012 to 02/2017
PROJECT MANAGER/IMPLEMENTATION SUPERVISORGORDON FLESCH COMPANY － Fitchburg, WI
Directed the Project Management Office (PMO), solution implementation team (Enterprise Content
Management and Output Management), and solution support teams, which included nine full time employees
and eight in-direct employees.
Managed software solution design, implementation and services using SDLC
Responsible for customer initiatives from requirements definition, development of work
plans, staffing requirements, implementation and post implementation transition.
performance and made recommendations to achieve peak productivity.
Participated on Consulting Group leadership team developed client strategies and shared resources between
four departments to optimize deliverables.
Increased implementation engineer's efficiency from 50% to 70% in nine months by creating, improving,
automating, time tracking mechanisms and improved resource allocations.
Developed new Software Assurance Program with Service Level Agreement to strengthen customer
agreements and relationships.
Launched ECM User Group Meetings to provide an educational opportunity to customers.
Improved team culture by providing clear identity and mission for team resulting in largest month of
09/2008 to 12/2011
PROJECT MANAGERMARQUETTE UNIVERSITY － Milwaukee, WI
Managed over 175 software or hardware based solution projects based on the Project Management Book of
Knowledge (PMBOK) principles resulting in over six million dollars in revenue.
Managed Enterprise Content
Management (ECM), IT Services, and Output Management projects.
Responsible for customer initiatives from
requirements definition, project planning, implementation and post implementation transition.
project plans and schedules for projects.
Managed and influenced internal and external stakeholders as
collaborated with team members to accomplish project objectives.
Developed and implemented Project Management Methodology for selling and implementing solutions.
Led a continuous improvement team to implement SDLC and lead efforts to streamline and update process
resulting in enterprise operating procedures.
Implemented Enterprise Project Management System (Project Server 2013).
Reduced average implementation by 70% in first 18 months.
Assisted in management of Project Engineer/Implementation team resources resulting in promotion.
Developed training program for Functional Leads, System Administrators, and End-Users on custom business
processes within application.
06/2006 to 09/2008
SERVICE DESK TECHNICIANCHARTER STEEL － Saukville, WI
Performed workstation and printer installations/setups, upgraded computer systems, network upgrades, after
hour support, and variety of projects.
Active member of the Charter Service Desk Council which worked on
bridging the gap between the Information Technology department and the user community.
Led Office 2007 Deployment to all divisions of Charter Manufacturing (9 locations).
Led implementation of BMC Service Desk Express including ITIL processes.
Led upgrade of reporting system and migration to Business Objects XI.
Defined, created and automated metrics for the Global Service Desk and individual divisions.
Implemented New Hire process, Termination process and Service Level Agreements (SLAs) to enterprise.
MASTERS OF SCIENCE: PROJECT MANAGEMENTUNIVERSITY OF WISCONSIN - PLATTEVILLE － Platteville, WisconsinPROJECT MANAGEMENT
BACHELOR OF SCIENCE: MANAGEMENT INFORMATION SYSTEMS Computer Systems Infrastructure Marketing ManagementMILWAUKEE SCHOOL OF ENGINEERING － Milwaukee, WisconsinMANAGEMENT INFORMATION SYSTEMS Computer Systems Infrastructure Marketing Management
Completion of MSOE Web Site Design Certificate Program
Project Management Institute 2007 - Present
Saint Elizabeth Ann Seton Parish Council 2012 - Present
Vice-Chairman, Secretary, Member
streamline, Book, budgets, Business Objects, business
processes, hardware, Consulting, Content
Management, continuous improvement, Council, client, Engineer, Fax, Functional, HPUX, Information Technology, ITIL, leadership, Linux, Meetings, access, Office, Microsoft SharePoint, migration, Enterprise, network, peak, policies, printer, processes, Project Management, project planning, project plans, promotion, Express, reporting, requirements definition, selling, SDLC, Service Level Agreement, Service Level Agreements, staffing, structured, upgrades, upgrade, web server, Web Site Design