Project Manager Ii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Technical Project Manager with a strong field service engineer background with over 7 years experience in the telecommunications and electronics industry. Background in performing project management services and implementing PMP methodologies in order to influence team cohesion. Committed to providing optimum customer service through open and constant communication and adept at managing complex projects in the high-variety, low-volume category within manufacturing and development jobs.

  • Cisco Systems
  • PMI Methodologies and Principles
  • Customer service
  • KPI Analysis and Response
  • Scheduling
  • Technically Adept
  • Schematic Diagrams
  • Analysis
  • Scheduling
  • Planning
Work History
Project Manager II, 07/2020 to Current
Kaiser Permanente Nottingham, MD,
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with both internal and external stakeholders.
  • Help resolve system problems through coordination of internal teams and managing external stakeholder expectations.
  • Provide progress updates to internal and external leadership personal and discuss roadblocks and risk mitigation actions.
  • Identify customer training needs based on equipment familiarity and affordability.
  • Lead "MCR" calls twice a week where internal stakeholders are able to openly talk about the current progress of projects.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Led 5+ high variability- low volume projects from the quote to shipping phase with an average sale price of $4.2M.
  • Introduced project management tools (Smartsheet Dashboards) to help visualize project progress.
  • Lead procurement efforts successfully for a research and development project that I was appointed to mid-project which led to successful completion ahead of schedule.
Project Manager, 01/2018 to 07/2020
Ferguson Broken Arrow, OK,
  • Provide daily and weekly field reports to upper management on installation and commissioning progress.
  • Review electrical, conduit, and communication drawings in order to ensure integration with component specific equipment is being identified.
  • Interact with customers when onsite to ensure equipment expectations are being met once commissioned and online.
  • Review manuals before being sent out with equipment to the customer to ensure all pertinent information is entered.
  • Improved resource allocation to promote efficiency and deadline management.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Review invoices and ensure they are being delivered on time in accordance to the quotation.
  • Manage all aspects of customer satisfaction from the quotation process through the warranty period.
  • Negotiate contracts with contractors to ensure best outcome through efficiency and quality of work.
  • Create the scope of work for installations and integrations.
  • Manage scope creep through the use of detailed reports and customer reviews.
Network Field Assurance Engineer, 01/2015 to 01/2018
Verizon Wireless City, STATE,
  • Test and Evaluate RF antenna systems and data paths for integrity and quality (CDMA and LTE).
  • Track and update project progression with Siterra and Site Tracker, platforms that were provided by VZW.
  • Implemented the "Tiger Team." The purpose of the Tiger Team was to perform interference hunting on cell sites that were heavily affected by interference or passive intermodulation through use of troubleshooting equipment such as Anritsu's Base Station Analyzer and JDSU's T-Berd, in conjunction with Yagi antennas.
  • Developed test practices for initiating RET (remote electrical tilt) motors to improve efficiency while scripting and troubleshooting.
  • Assist Construction, RF, and Equipment engineering departments in completing phases of new build projects by set deadlines.
  • Performed 95% of work unsupervised and from a remote location of the central hub.
  • Increased customer satisfaction by resolving PIM and other interference issues.
Aviation Radio Technician, 01/2010 to 08/2014
United States Marine Corps City, STATE,
  • Field, install, operate, and maintain mobile radio quarters, AN-MRQ-13 for the CAC2S Common Aviation Command and Control System.
  • Managed the project for operation Javelin Thrust in 2012 and 2014, and Mistex in 2012, 2013, and 2014 which involved the deployment of over 25 Marines and a variety of CAC2S equipment.
  • Determined the scheduling for deploying these assets, risk analysis, risk management, and contingency planning.
  • Assisted in the configuration and installation of the LANs that care connected by tactical fiber to the CAC2S operations facility from the A/N-MRQ-13.
  • Set up, configured and used complex testing equipment to align, maintain and repair RF communication and the MRQ systems.
Bachelor of Arts: Project Management, Expected in 09/2017
Ashford University - San Diego, CA,
  • Horse Spirit, Hayward, WI (September 2015- November 2018) Mentor & Board Member
  • FIRST Robotics, Kingsford, MI (February 2019 & March 2020) Judge of Competitions
  • FIRST Tech, Kingsford, MI (November 2019) Judge of Competitions
  • Cisco Certified Entry Network Technician- Expired
  • CompTIA Security+- Expired
  • Verizon Lean Six Sigma, Green Belt Trained- 2017, Fort Worth, Tx
  • Fiber Optic Installer- ETA International ID: FOI150827- Expired

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Resume Overview

School Attended
  • Ashford University
Job Titles Held:
  • Project Manager II
  • Project Manager
  • Network Field Assurance Engineer
  • Aviation Radio Technician
  • Bachelor of Arts