Experienced Project Manager and Mortgage Professional with a diverse background in Wholesale and Retail Mortgage Lending, REO Asset Management, and Telecommunications. Recognized as a leader with an excellent skill set in building client relationships and complex problem solving. I bring results by accountability, team motivating, and communicating effectively.
Most recently as a Project Manager I came up with the "NTP rule" (notice to proceed) which was implemented by Verizon Telecom to prevent the buildup of stranded materials in the field. At the time over $1.2 million of materials was stranded with no end in site. The NTP rule was so effective, it was adopted by Frontier Communications when they purchased Verizon Telecom in California.
07/2013 to 12/2016
Project Manager IICompany Name － City, State
Managed over 300 fiber to the cell projects from inception to completion.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Directed and balanced both OSP/ISP engineering and construction teams, set clear expectations, created milestones and tracked their progress to meet deadlines.
Identified inefficiencies and made recommendations for process improvements.
Served as single point-of-contact coordinating all deliverables and requirements of the entire cross-functional project team.
Created standard method of procedure for Verizon's CA region to follow and minimize capital loss from stranded material.
Maintained a high level of tracking and reporting using MS Excel and several proprietary Frontier/Verizon systems and programs.
Capable of explaining complicated telecommunications concepts to non-technical professionals.
02/2012 to 06/2013
Home Service SpecialistCompany Name － City, State
Processed and underwrote a pipeline of 200+ default/IMD loans for a loan modification.
Reviewed loans efficiently with detail and accuracy, while closely monitoring systems for docs received.
Completed special assignments necessary to support business strategy.
12/2009 to 11/2011
REO Asset ManagerCompany Name － City, State
Manage all REO properties from initial assignment to closing.
Maintained accounting records for each asset and obtain reimbursement for expenses.
Monitored aged inventory, repair projects, contractual time frames, and agent tasks.
12/2006 to 12/2009
Senior Loan Officer / Production CoordinatorCompany Name － City, State
Top producing Loan Originator company-wide in 2008/09.
Over $65,000,000 annually funded.
Set-up and managed a satellite office in Colorado.
Established online marketing strategies to generate leads.
07/2004 to 12/2006
Account ExecutiveCompany Name － City, State
Managed territory of Brokers consistently producing $5 to $10 million in closings per month.
Analyzed all sales to ensure 100% satisfaction for the company and customers.
Acted as liaison between brokers and internal team members.
09/2000 to 07/2004
Broker Coordinator / Jr. Account ExecutiveCompany Name － City, State
Generated new business through outside calls, in-branch selling, and telemarketing activities.
Managed the lock/pricing department resulting in substantial gains for the company.
Reviewed and audited files for 100% investor specifics for post close sale.
Project Management InstituteCertified Six Sigma Yellow Belt Professional - 6 Sigma Study Cert - 552157 Certified Negotiation Expert - N.G. Study Cert - 50306 Certified Associate in Project Management
Advanced Software Skills
SalesForce.com, Microsoft Excel, Office, Outlook, Publisher, Word, Visual, Sharepoint, Adobe Illustrator, InDesign, Photoshop, Premiere Pro, End User Support, Social Media Experience, Web Page Design and Windows.
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Project Manager II
Home Service Specialist
REO Asset Manager
Senior Loan Officer / Production Coordinator
Broker Coordinator / Jr. Account Executive
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