Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview
Certified Project Manager Project Planning / Scheduling / Project Coordination / Tracking / Project Program / JIRA / Agile / PMO / International / Risk & Issue Planning / Vendor & Partner Relationship Management / Microsoft Office Suite / Clarizen (real-time project management tool) / MS Project 2010 / Project SharePoint Sites Instrumental Project Manager with more than eight years of project management experience in technology with key emphasis in web hosting, billing and telecommunications, business management, Product management, Saas Development process, and vendor management.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Technical Skills
Work Experience
Project Manager II, 11/2010 to Current
Iconma, L.L.C., ,
  • Plan and direct the project lifecycle activities for multiple projects through creating the project scope, determining the resources required, defining the project schedule, assigning tasks, scope control, project communications, implementation, and the turnover to production support.
  • Coordinate communication and collaboration among internal and external technical resources in order to derive technical and functional solutions to address both tactical and strategic business issues and initiatives.
  • Coordinate project deliverables across all areas of the organization and with vendors.
  • Work with Application Development teams in resolving existing system and/or project related issues.
  • Develop, organize and manage issues, risks, actions items, change control and communication plans.
  • Provide input to PMO Director related to project schedules and project status updates.
  • Alert management to project issues such as cost, schedule or scope changes.
  • Negotiate resolutions to project issues where cost, schedule, scope or quality were at risk.
  • Develop good working relationships with both internal and external business partners.
  • Achievement: Managed several small projects simultaneously and delivered high customer satisfaction and required quality each time.
  • During project execution I monitored the project plan and advised the team of any upcoming risks that would need to be judged and determine a strategy to work through the risks, while achieving the required project deliverables.
  • Established excellent team collaboration which was recognized by senior leadership team.
  • Executed project plans in Clarizen which enabled visibility into resource availability and constraints by senior management.
  • Monitored and controlled workflow for my projects in Jira (workaround) and watched for resource constraints.
  • Helped implement Stage Gate Process with Go/No-Go Presentation before deploying new product to production.
Sales Administrator/Project Coordinator, 05/2007 to 04/2009
  • Develop or update project plans for projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Direct and coordinate activities of project personnel.
  • Establish and execute a project communication plan.
  • Confer with project personnel to identify and resolve problems within allotted time and budget restraints.
  • Monitor or track project milestones and deliverables.
  • Utilize Customer Relationship Management - SalesForce to run budget reports and import leads.
  • Proficient in Microsoft Office.
  • Responsible to manage multiple projects at same time.
  • Knowledgeable of various technologies as related to business needs.
  • Achievement: Analyst had me design project management plan to deliver new sales program to IT design for implementation into new Order System.
  • Project management plan instituted communication plan, budget and time constraints, quality specifications and what determined customer satisfaction, included exclusions as well.
  • Project plan was implemented on schedule and achieved high level of customer satisfaction by all stakeholders.
  • Made plan to move to new billing plan and encompassed risks to current operations, IT systems, Sales throughout the company.
  • Objective was to EOL current outdated billing and accounting system.
  • Established effective communication plan for determining communication appropriate communication vehicle for each project stakeholder.
  • Managed several small projects simultaneously and delivered high customer satisfaction and required quality each time with minimal supervision.
Senior Administrator/Project Coordinator, 02/1999 to 09/2005
  • Direct and coordinate activities of project personnel.
  • Identify need for initial or supplemental project resources.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Establish and execute a project communication plan.
  • Identify need for initial or supplemental project resources.
  • Initiate, review, or approve modifications to project plans.
  • Monitor and track project milestones and deliverables.
  • Confer with project team to identify and resolve problems.
  • Perform risk assessments to develop response strategies.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Monitor the performance of project team members, providing and documenting performance feedback.
  • Established excellent phone relationship with vendors, suppliers, and customers, which helped boost profits.
  • Scheduled responsibilities for Account Executives and upper management based on project needs.
  • Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
  • Proficient in Microsoft Office Suite.
  • Achievement: By creating and updating communication plan was able to run reports on project status and deliver project status accordingly to stakeholder requirements.
  • Recognized by CEO's for developing more efficient procedure to track order status, which became company wide model.
  • Reduced duplication by more than 75% and reduced risk of losing track of items by 98%.
  • Maintained high level of integrity and confidentiality in all business dealings through phone, in-person and email, which increased morale by 75%.
Real Estate Agent/Assistant, 03/1998 to 01/1999
  • Effectively communicated all updates and new information daily with Home Buyers, Sellers, Real Estate Manager, etc.
  • Project was to set up meetings and presentations to Title Company and Home Buyers.
  • Utilized MLS Database, Microsoft Office Suite daily to make effective sales campaigns to buyers.
  • Verified pertinent local geographic, school, and area demographics - focus on being accurate and exact.
  • Emphasis on maintaining high level of integrity was essential to establish cooperation.
Education and Training
PMP (Project Management Professional) Certificate from Project Management Institute - 6/2010. Executive Certificate in Project Management: , Expected in 2009
Florida Atlantic University - Boca Raton, FL
Based on PMI Principles and PMP Exam Preparation. Utilized MS Project.
Associate Degree: Business Management General Business and Management, Expected in 1998
Broward Community College - Coconut Creek, FL
Business Management General Business and Management
accounting, Analyst, Application Development, billing, budget, Customer Relationship Management, customer satisfaction, Database, email, senior management, focus, forms, functional, leadership, Director, meetings, Microsoft Office, Microsoft Office Suite, MS Project, 98, organizational, personnel, presentations, Project Management, project plans, quality, Real Estate, Sales, staffing, strategy, strategic, supervision, phone, workflow
Additional Information
  • ACHIEVEMENT Employee of the Month from Atico International - 2003. Five-Year Service Award from Atico International - 2004. Employee of the Year Award from Personnel One - 1996.

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School Attended

  • Florida Atlantic University
  • Broward Community College

Job Titles Held:

  • Project Manager II
  • Sales Administrator/Project Coordinator
  • Senior Administrator/Project Coordinator
  • Real Estate Agent/Assistant


  • PMP (Project Management Professional) Certificate from Project Management Institute - 6/2010. Executive Certificate in Project Management
  • Associate Degree

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