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project manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
  • Extensive experience working on various phases in the Software Development Lifecycle of the project.( SDLC)
  • Have good understanding for application development projects involving Agile and Waterfall Methodologies.
  • Excels at cultivating, managing and leveraging client relationships.
  • Team player with strong analytical, interpersonal, communication and Problem solving skills.
  • Ability to handle simultaneous projects, meet critical deadlines and timely execution of several projects.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Excellent Verbal and written communication.
  • Team-oriented individual promoting exemplary presentation, project management and risk oversight skills.
  • Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams.
  • Considered expert in prioritizing tasks and optimizing workflows. Highly trained individual knowledgeable in web development technologies and considered talented leader.
  • Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget.
  • Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Well-versed in building positive relationships with customers and other stakeholders.
  • Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highlights
  • Agile transformation
  • Scaled Agile
  • Agile Coaching
  • Agile Project Management
  • Project Management
  • Scope and project definition
  • Customer interaction
  • Risk identification
  • Risk mitigation planning
  • Advanced problem solving abilities
  • Quality assurance
  • Documentation Management
  • Problem-Solving
  • Excellent Communication
  • Planning and Coordination
  • Proficient with all Microsoft applications (Word, Outlook, Excel, Visio, Power point)
  • JIRA, Confluence, MS Project Plan, Kendis
Accomplishments



  • Recognized for managing multiple projects and tasks and resolving complex problems in a timely manner.
  • Boosted customer service ratings by 90% by developing new processes and improving work flow.
Experience
11/2022 to Current
Project Manager Tech Air Spokane, WA,
  • Lead multiple projects from inception to completion, facilitates all Scrum ceremonies sessions with the development team, Product Owner & internal stakeholders to determine the scope and objectives of each Sprints.
  • Managed, developed, and implemented project(s) of varying complexity and size in assigned functional areas and partners with business stakeholders to ensure successful project completion.
  • Worked with business stakeholders to establish project performance goals and design project plans, develops timelines, identify project milestones, and track performance against performance goals and timelines.
  • Facilitating Product Backlog grooming, Sprint Planning, Daily Stand-Up, Sprint Review, Sprint Retrospective meetings, maintaining burn-down charts, tracking the progress, setting up guide retrospectives using Jira and Confluence, Visio tools and responsible for Sprint deliverables for Product development.
  • Worked closely with Product Owner and BA’s to come up with set of stories for better understanding for estimate and development. Also worked with them on Artifacts such as Product backlog, Sprint Backlog, Sprint burn-down, Release burn-down.
  • Involve in discussing with Product Manager, Technical Architect, BA, Development, and QA Manager on Grooming, Product Backlog Readiness, and Releases.
  • Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by a Sprint of 2 weeks.
  • Acted as an Agile Coach for entire IT portfolio.
  • Track and communicate team velocity and sprint/release progress and overall progress of the product development to the leadership team.
  • Effective use of MS Teams on maintaining the project artifacts, documentation, project notes, databases, and other records, monitoring measures, and communicating with the Project Sponsor and other stakeholders on the status of specific projects and assignments.
  • Coaches team members through various stages of the project and provides developmental feedback to project team members and help them to resolve and track impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interferences.
10/2017 to 10/2022
SAFe Scrum Master Mantech International Corporation Columbus, OH,
  • Worked closely with internal and external customers to develop software solutions using the Agile methodologies, and oversee the design, development, testing and troubleshooting of applications.
  • Organized and facilitated Program Increment, System Demo, Backlog Grooming, all Scrum Ceremonies, Scrum of Scrums, Release Management.
  • Proficient in documenting, Features, Epics, User Stories, Acceptance Criteria, and User Story Documentation and support the Product Owner in maintaining the Product Backlog and keeping PBI in order of priority.
  • Managed Multiple Projects – Application Development, Enhancements, Implementation, Deployment, Remediation and Decommission.
  • Helped the team resolve and track impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interferences.
  • Used JIRA for all Agile Scrum Change managements to track product defects and tasks for teams.
  • Conducted the Scrum of Scrums to ensure cross-team collaboration, coordination of release plans, report overall project status, and upcoming risks/dependencies.
  • Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach for example: numerous Burn-down techniques, numerous Retrospective formats, handling bugs, Refactoring, etc.,
  • Implemented SCRUM with Remote and distributed teams located in multiple geographies using LIA - Location Independent Agile.
  • Experience in analyzing and documenting business requirements(BRD), functional requirements (FRD) and Non-Functional requirements including Use Cases.
  • Resources up to 38 team members on a multiple teams and total Portfolio up to 104.
  • Concurrently managed multiple scrum teams with multiple dependencies within and outside teams under tight timelines in a large, complex live-to-sight software deployment.
  • Served as Scrum Master overseeing 40+ successful consecutive release cycles, increasing content by 25%, decreasing bugs 25% and assuming 100% functionality with each cycle.
  • Guided the team and organization on how to use Agile/Scrum practices and values to delight customers and guiding the team on how to get the most out of self-organization and manage offshore teams in different geographical places.
  • Motivated team to come up with a shippable product that meets sprint objective and team to work towards continuous improvement and deliver a shippable product that delivers business value for every sprint.
  • Worked diligently with Product Owner to update Plan view tool with Project definition, schedule tasks, allocate resources, product backlog creation & prioritize and etc.,
  • Assessed the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.
  • Assisted with internal and external communication, improving transparency, and radiating information.
  • Managed schedule, status reports, coordinate with technical team and business, communicate with leadership, and escalate risks/issues as appropriate.
  • Accountable for establishing and managing the Agile framework for governance of Scrum and Quality Delivery Accountable to promote better vertical visibility of scrum teams: Cost, Resources, Risks & Dependency, etc.,
  • Ensured the team is assessing velocity and capacity accurately, worked with all stakeholders to guarantee the team commits to right number of user stories depending on available capacity.
  • Analyzed the project risks, development risk management plan and tracked Risks, Assumptions, Issues and Dependencies (RAID) and timely action to mitigate and resolve.
  • Resolved conflicts between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviors.
  • Monitoring and Controlling the work to ensure that the project remains on track & control.
07/2012 to 10/2017
Project Lead / Scrum Master Workday, Inc. Home Office, GA,
  • Organized Backlog Refinement, Sprint Planning, Sprint Reviews, Sprint Retrospectives and Kanban.
  • Interfaced with Product Owner on an active basis to manage product backlog and sprint activities.
  • Facilitated Scrum Ceremonies and Release Planning Ensures and promoted ITIL best practices for Incident, Problem, Change and Releases.
  • Requirement gathering, analysis, requirement documentation preparation, application enhancement, delivering numerous Lotus Notes Domino, Java and web-based applications in an efficient manner.
  • Enhancement, Development and Support of handling 600+ applications and 200+ domino servers.
  • Managed the team in completion of decommissioning Applications & Domino Servers, Application migration & Remediation and tracking & communicated multiple projects progress to stakeholders and management staff.
  • Regular interactions with the clients and stakeholders and take part in the daily activities of a development team to manage incidents/problem/change requests.
  • Generated Metrics on the ticket’s inflow and resolutions, handling the minor/major issues raised by business users.
02/2012 to 07/2012
Senior Software Engineer IOPEX Technologies Ltd City, STATE,
  • New Application development with end-to-end solution, application enhancements, change requests on mail templates and resolution for support tickets.
  • Involved in gathering requirement, preparing the business and functional documentation, enhancing, development, trouble shooting and fixing the issues on existing 50 applications on production server.
  • Being a part of offshore team, coordinating with onsite management which includes interacting directly with customers from both technical and non-technical background to resolve the issues.
  • Located at offshore setup and working in customer’s time zones to provide online solutions.
  • Providing end-to-end solutions for customer’s requirements. It involves building applications from scratch to deploying on production server.
  • Quality Management.
Education
Expected in 01/2007 to to
Master of Science: Information Technology
Sikkim Manipal University - Hyderabad, India,
GPA:
Expected in 06/1999 to to
Bachelor of Science: Mathematics And Physics
Osmania University - Hyderabad, India,
GPA:

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Resume Overview

School Attended

  • Sikkim Manipal University
  • Osmania University

Job Titles Held:

  • Project Manager
  • SAFe Scrum Master
  • Project Lead / Scrum Master
  • Senior Software Engineer

Degrees

  • Master of Science
  • Bachelor of Science

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