project manager resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Project Manager offering more than 8 years of leadership experience working with multidisciplinary teams on both small & complex projects. Successful at building and maintaining open communication between team members, clients and leadership. Focused on process improvement, on-time project delivery, and change management initiatives requiring fast-paced execution. I am a Certified Associate in Project Management (CAPM).

  • Project planning and development
  • Advanced problem solving
  • Lean manufacturing and design
  • Business process re-engineering
  • Procedure development
  • Staff Management
  • Project Management
  • Strategic planning
  • Performance Evaluations
  • Change Control Processes
  • Team Bonding
Work History
08/2020 to Current Project Manager Jabil Circuit | Irvine, CA,
  • Responsible for providing internal direction, leadership, and accountability for project management efforts at UPMC Altoona, UPMC Bedford, UPMC Somerset, UPMC Western Maryland as well as across the system.
  • Identify trends and process improvement opportunities across health system departments.
  • Create and execute board level presentations and communication of strategic goals and quality initiatives.
  • Work closely with senior leadership to evaluate and execute internal operations, plans, and policies.
  • Perform cost benefit analysis and work with other managers to achieve efficiency.
  • Develop & implement key metrics to measure and report on progress of initiatives.
  • Develop cross-functional, change management and implementation strategies.
  • Perform statistical analytic studies and coordinate process improvement activities using PDSA, LEAN, Six Sigma tools.
  • Maintain detailed project plans, project documentation, and methodology.
  • Monitor operating performance against regional and national benchmarks.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Fostered relationships with vendors to foster positive working relationships.
  • Modified and directed project plans to meet organizational needs.
  • Identified, reviewed and applied policies and procedures.
01/2017 to 08/2020 Clerical Supervisor Goodwill Of North Georgia | Douglasville, GA,
  • Maintained constant inventory of supplies and ordered new stock.
  • Assigned work and verified completion of assignments.
  • Coordinated training, evaluated employees' work and corrected problems with clerical team.
  • Reviewed and formatted material produced by clerical team.
  • Mentored office employees on proper administrative procedures and how to use programs such as Radiology Information System (RIS), keeping operations consistent and efficient for maximum performance.
  • Recruited, hired, trained and supervised staff of 17 and implemented mentoring program that offered positive employee engagement.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Collaborating with imaging leadership team on process improvement projects.
  • Function as liaison and spearheaded the development of a multidisciplinary team to coordinate the care of patients in the lung cancer screening program.
  • Completed bi-weekly payroll for 17 employees.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
01/2013 to 01/2017 Office Assistant County Of Lake, California | Lake County, CA,
  • Collaborated with clinicians to develop a perioperative process for interventional radiology.
  • Coordinated the scheduling of interventional radiology procedures.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Maintained staff directory and company policy handbook for human resources department.
  • Interacted with customers by phone, email or in-person to provide information.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Drafted common document templates for use by executives and employees.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
01/2002 to 01/2013 Radiology Secretary Lifepoint Hospitals | Versailles, KY,
  • Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
Expected in Master of Business Administration | Saint Francis University, , GPA:
Expected in Bachelor of Science | Health Policy & Administration The Pennsylvania State University, , GPA:
Expected in Associates Degree | Administrative Medical Assistant DuBois Business College, , GPA:
Certified Associate in Project Management (CAPM), Project Management Institute

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Resume Overview

School Attended

  • Saint Francis University
  • The Pennsylvania State University
  • DuBois Business College

Job Titles Held:

  • Project Manager
  • Clerical Supervisor
  • Office Assistant
  • Radiology Secretary


  • Master of Business Administration
  • Bachelor of Science
  • Associates Degree

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