project manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Resourceful professional considered knowledgeable in numerous fields, brings more than 12 years of valuable expertise , Attentive to detail with experience in coordinating ,planning, executing and maintaining continuous operations in various departments, such as Health care administration, HR , Management and Finance. Have achieved great success by identifying or anticipating problems and providing solutions. Excels through great communication and great team spirit.

  • Business process re-engineering
  • Project estimation and bidding
  • Financing and appropriation
  • Medical database expertise
  • Project planning and development
  • Proper participation and contribution in task transition
Work History
11/2016 to 08/2018
Amazon FBA Exova , , Rockville, MD

  • Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
  • Delivered market feedback to company leadership to generate product development ideas
  • Built professional and trusting relationships with key customers and leveraged existing relationships via social media
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Contributed to annual store sales of $5000 per week.

08/2018 to 12/2023
Customer Service Specialist St. Joe Company , , Remote
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed customer service improvement initiatives that decreased customer wait times by 50%.
  • Executed professionalism to customers highest satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
01/2016 to 10/2016
Nurse Aide Sika Corporation , , Delaware City, DE
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
01/2014 to 10/2016
Digital Program Coordinator /HR Manager Main Stream Bank , , Nigeria

  • Organized smooth and efficient program development by collaborating cross-functionally across departments
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
  • Designed program implementation and maintenance plan
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity
  • Developed vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes
09/2005 to 10/2011
Customer Service Representative Company Name , , Nigeria

  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Used vast knowledge in 3 different ethnic language to aid communication with locals
  • Answered constant flow of customer calls with minimal wait times
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Cultivated customer loyalty, promoted repeat business and improved sales
Expected in to to
Certification (LPN): Health Management And Clinical Assistance
Delaware State University - Dover, DE,
Expected in 09/2013 to to
Master of Science: International Human Resources Management
University of The West of England - University Of The West Of England,
Expected in 10/2010 to to
Advanced Management : Health Administration
Stratford Academy - England.,
Expected in 09/2005 to to
Bachelor of Science: Banking And Finance
Abia State University - Uturu Okigwe,

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Resume Overview

School Attended

  • Delaware State University
  • University of The West of England
  • Stratford Academy
  • Abia State University

Job Titles Held:

  • Amazon FBA
  • Customer Service Specialist
  • Nurse Aide
  • Digital Program Coordinator /HR Manager
  • Customer Service Representative


  • Certification (LPN)
  • Master of Science
  • Advanced Management
  • Bachelor of Science

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