Project Manager/Trainer with 16 years of progressive experience. Experienced at establishing strong working relationships with professionals at all levels. Demonstrates strengths in promoting new products, executing strategic initiatives to enhance sales and developing creative business solutions. Strong IT expertise specializing in Home Automation hardware, software and services. Experienced leader and manager with a keen understanding of training and sales processes.
Train and manage 15 installers on several product lines resulting in meeting installation deadlines & customer satisfaction.
Great customer service and training leading to repeat business.
Strong product knowledge with a keen understanding of marketing and sales impacting customer up sales.
Highly skilled in planning and organizing with multiple vendors to meet company and customers expectations.
Astute problem-solver and strategic decision-maker with a history of bottom-line growth.
Experienced leader and manager with a keen understanding of all of my product lines.
Managed over 25 projects totaling 3.2 million.
Developed and executed a strong training program to keep my 15 installers up to speed with the products my company represents.
Always delivered the project on time, on budget, and on scope.
Created a generic communication plan that was used a standard for all the company's projects.
Transformed the project management culture of the organization to adopt Agile techniques.
11/2015 to Current
Project ManagerAdvanced Home Theater － Miami, FL
Manage and train install team, contractors and customers.
Coordinate all logistics with general contractors, sub contractors, designers and customers.
Promote and sell system upgrades thru system designs.
Manage customers expectations and bottom line growth.
09/2013 to 11/2015
Project ManagerLinear Control － Miami, FL
Manage staff, scheduling and city permits.
System design blueprints (plans), system execution and logistics.
Coordinate job sites with general contractors, sub contractors, designers while managing customers expectations.
Account Management, Sales and Collections.
08/2012 to 08/2013
Sales Territory ManagerAudio America － Miami, FL
Successfully implemented business plan to effectively penetrate competitor's stronghold customers while managing and growing existing customer base.
Knew the customers' vision, values, budget and expectations for their entire investment and process.
Solution sales included equipment, service plans, financing and other product divisions within company portfolio.
Negotiated solutions and closed deals emphasizing total value of company and product portfolio.
03/2009 to 08/2012
I.T. Manager for South Florida DivisionCSI International Management － Fisher Island, FL
Manage all IT needs for island property residents.
Handled service calls for network and surveillance.
Managed all interactions with contractors and residents.
12/2005 to 03/2009
Custom installations and Service TechnicianExtraudinary Custom Audio Systems － Broward, FL
Retail distributor of high-end Entertainment and Surveillance Products, Home A/V, Home Automation, Telecom, and Security.
08/2004 to 12/2005
Custom installations and Service TechnicianSound Components － South Miami, FL
Represent leading high-end entertainment electronics equipment accompanied by cutting edge technologies.
Installation of such equipment on a vast variety of elite homes and indefinite experiences of customizations to better accommodate the likings and needs of customers.
Developed key relationships with mayor accounts to serve as backbone for future sales and installations.
Worked with very talented and elite individuals as a strong team not only to advance company growth, but to provide a unique identity for the company's representation on work ethics and deliverance of installations.
04/2002 to 08/2004
Sales associate and installation assistant managerCircuit City － Hialeah, FL
Represent leading mobile entertainment electronic equipment, and installation.
Increased sales in the mobile electronics department to a very competitive figure in the district.
Brought the department to #1 in the district on sales and installations in many occasions.
Surpassed sales quota for 10 months and surpassed installations quota for 12 months.
01/2000 to 04/2002
Installations TechnicianSound Waves A/V Mobile Systems － Miami, FL
Sales and marketing of a wide variety of brands and products offered by the company.
Expand knowledge and technique in the automotive entertainment field.
Associate of Arts: Business Administration and MarketingAmerican Intercontinental UniversityRecently working on completing BBA (6 Credits pending)
Proficient on Microsoft / Macintosh service, repair, recovery and customization.
Trained on electronics installation and service technician.
Trained on Crestron Foundationals, Shading solutions, DM and Tool Box
Certified programer/installer for control 4
Trained and certified for Lutron Radio Ra 2 and Caseta