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project manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated and focused Project Manager with over 5 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in financial institutions. Forward-thinking Project Manager confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving.

Skills
  • Project Development and Lifecycle
  • Multi-Unit Operations Management
  • Work Flow Planning
  • Cost Reduction and Containment
  • Systems Implementation
  • Project Management
  • Quality Assurance
  • Customer Relationship Management
  • Detail Oriented
  • Team Collaboration
  • Complex Problem Solving
  • Work Planning and Prioritization
  • Cost Analysis
  • Resource Allocation
  • Verbal and Written Communication
  • Team Leadership
  • Vendor Selection
  • Schedule Management
  • Client Relations
  • Project Scope
  • Data Review
Experience
Project Manager, 08/2017 - Current
Keywords Studios Redmond, WA,
  • Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and relevant stakeholders
  • Perform risk management to minimize potential risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Attend conferences and training as required to maintain proficiency
  • Develop spreadsheets, diagrams and process maps to document needs
  • Developed and maintain access control to financial institution's ATM fleet
  • Research and audit cash shortages/overages for financial institutions
Call Center Representative Specialist, 05/2016 - 08/2017
Sunshine Minting Henderson, NV,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Audited customer account information to identify issues and develop solutions.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
Security Supervisor, 04/2010 - 10/2015
Six Flags Magic Mountain City, STATE,
  • Managed security staff schedules for shifts and events to minimize overtime costs.
  • Led security team and contributed to on-call shifts.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Assessed and dispatched appropriate personnel for any situation. Worked alongside appropriate first responder agency when required.
  • Supervised property entrances and exits and monitored employee safety.
  • Recorded required data for incident reports and files.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Hired, trained and managed new team members
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Developed and implemented training methods to promote improved officer performance.
  • Developed and implemented training procedures for newly hired personnel.
Education and Training
: Communications, Expected in
-
College of The Canyons - Valencia, CA
GPA:
Status -

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Resume Overview

School Attended

  • College of The Canyons

Job Titles Held:

  • Project Manager
  • Call Center Representative Specialist
  • Security Supervisor

Degrees

  • Some College (No Degree)

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