project manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Versatile Project Manager dedicated to improving processes and procedures and increasing efficiency and quality by applying determination and attention to detail.
  • Ready to offer exceptional leadership and planning abilities to take on new role.
  • Skilled at collaborating with various departments in a highly matrixed environment and working closely with team members for effective management.
  • Performance-oriented leader with strong planning and organizational skills to manage competing time and resource demands.
  • Creative problem solver with the ability to set realistic priorities and initiate viable courses of action.
  • Project planning and development
  • Multi-Site Operations
  • Advanced Problem Solving
  • Change Control Processes
  • Testing and Conversion Plans
  • Documentation Management
  • Analytical skills
  • Detail-oriented
  • Organization and Time management
Work History
08/2014 to Current
Project Manager Marco Technologies Saint Louis, MO,
  • Responsible for managing local and national large scale complex projects in a highly matrixed, multi hospital, multi vendor environment from initiation through delivery.
  • Led 35 person build team for clinical applications and down stream systems for 15-bed Free Standing Emergency Department.
  • Coordinated regulatory build of radiology orders in all Cerner domains (ambulatory and acute). and ministry based project teams. Work ran simultaneously in nine different Cerner domains, included 13 separate health systems and more than 50 hospitals.
  • Led cross functional team that developed an in-house enterprise wide process for tracking implantable devices within Cerner as part of Meaningful Use Requirement. Automating the implant data into the electronic record resulted in an immediate time saving benefit to clinical and operational staff.
  • Selected by leadership to provide structure and focus for the Cerner One Chart Pharmacy team six months before the four hospitals in the Gulf Coast Market (Pensacola, FL and Mobile, AL) converted electronic health record systems to Cerner from McKesson.
  • Led implementation of IMS Ready Tracker for tissue and implant tracking at St. Thomas Health System, Nashville, TN. The electronic system automated multiple manual processes and resulted in a time savings of .5 FTE at each hospital.
  • Managed implementation of Dynamic Documentation at St. Thomas Health System. Immediate cost benefits were seen at all four hospitals with a reduction in dictated progress notes, faster completion time of required chart elements, reduced average time of provider in chart by 2 minutes.
  • Chosen by leadership to join Managed Virtual Desktop (MVD) project for Sacred Heart Health System, FL and Providence Hospital, AL that was behind schedule. Initiated cross-training of MVD support with other key departments to share knowledge, increase efficiency, improve customer satisfaction and reduce delays caused by knowledge gaps. Changes resulted in both project teams deploying more than 1,000 devices ahead of schedule.
05/2010 to 07/2014
Clinical Systems Manager Abbott Laboratories Greenville, OH,
  • Served as member of local leadership team for a 541-bed, 3 facility acute care health system. Clinical system management responsibilities included oversight of 10 direct reports, overall clinical system applications, support and enhancements, training, and project management.
  • Collaborated with various executives and business units to develop and maintain a clinical IT strategic plan to support organization and business needs and meet American Reinvestment and Recovery Act (ARRA) and Meaningful Use (MU) requirements.
  • Responsible for all aspects of clinical projects directly related to meeting Stage 1 Year 1 and Year 2 ARRA and MU requirements for Sacred Heart Health System, Pensacola, FL and Providence Hospital, Mobile, AL including clinical documentation requirements, quality measures, and implementation of Patient Portal.
  • Responsible for ensuring monthly electronic health record metrics for Ascension Health and Meaningful Use criteria are compiled, reviewed, and reported. Worked closely with nursing staff and leaders to improve compliance resulting in multiple measures exceeding targeted rates.
  • Collaborated in multi-disciplinary and multi-hospital approach to clinical application components of patient care and best practice. Created and co-chaired Informatics Change Control Council.
  • Served as interim manager for Information Technology Department at Providence Hospital for 3 months while maintaining role and responsibilities at Sacred Heart. Established structured processes for interdepartmental communication, standards for computerized physician order entry build , testing, and documentation resulting in a marked increase in the quality and total number of iForms released.
  • Effectively managed multiple successful application suite upgrades and implementations through all project phases for Sacred Heart Health System, Pensacola, Florida and Providence Hospital, Mobile, Alabama.
  • Collaborated in multi-facility and multi-hospital approach to clinical application components of patient care and best practice. Implemented Informatics Change Control Council.
  • Spearheaded cross training of clinical applications staff between teams at Pensacola, FL and Mobile, AL. Collaboration resulted in improved team work, knowledge sharing, and reduced number of on call shifts per analyst.
11/2006 to 05/2010
Patient Care Manager Lehigh Valley Hospital & Health Center Valley, PA,
  • Direct day-to-day administrative, operational and leadership functions for up to 130 full time equivalents and 82 beds.
  • Conceived, designed and implemented a patient assignment board that provided a comprehensive picture of shift activity, noted safety precautions, and included a picture of the staff for easy identification by co workers. The board was successful and adopted by all the med surge floors.
  • Improved patient satisfaction scores by 40% in first 6 months as manager. Improvement was sustained during tenure.
  • Selected to serve as pilot unit for Ascension Health’s Transforming Care at the Bedside (TCAB) Program.
  • Project manager for $1 million unit renovation. Coordinated all associated activities including redesign of clinical work areas to improve work flow and selection and purchase of new equipment and furniture.
Expected in
Master of Science: Nursing
American Sentinel University - Aurora, CO,
Expected in
Bachelor of Science: Nursing
University of West Florida - Pensacola, FL,
Expected in
Associate of Applied Science: Nursing
Angelo State University - San Angelo, TX
  • Registered Nurse, RN, Florida #9180718

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Resume Overview

School Attended

  • American Sentinel University
  • University of West Florida
  • Angelo State University

Job Titles Held:

  • Project Manager
  • Clinical Systems Manager
  • Patient Care Manager


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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