Project Manager/Director of Sales and Marketing Resume Example
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PROJECT MANAGER/DIRECTOR OF SALES AND MARKETING
Skills
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Professional Summary
Goal oriented brand specialist/project manager committed to earning trust, uncover key business drivers and find common ground as chief negotiator and identifier of revenue opportunities in sales, leadership and account management roles spanning home restoration, food and beverage , fitness and consultation. Ensure that customers have an exceptional experience that reflects a high level of commitment to making them successful. Adept in driving product and service adoption, providing strategic guidance and inspiring customer loyalty.
- Tenacious Quest for Success + Learning. Earned MBA in just 2 years while working full-time – gaining hands-on experience in consulting, coaching, marketing and pricing and positioning.
- Results-Driven Leadership. I serve my team. They serve as the guide which provide the roadmap for successful, client focused results .
- Challenger of Conventional Wisdom. Always ask the WHY. Improve the customer experience through smart, strategic thinking that anticipates outcomes. Present cases that influence, and lead change that drives efficiency and profitability.
Work History
01/2019 to Current
Project Manager/Director of Sales and MarketingGeneral Dynamics Ordnance And Tactical Systems – Marion , IL
- Increased customer satisfaction by 32% and lowered customer churn by 18% by exceptionally assessing customer needs and delivering value. Drove down cost of customer acquisition by 13%
- Aid in helping upper level management develop processes by researching and executing on new restorative methodologies, assemble project resources, collaborate with all levels of company and focus on post sales customer experiences
- Engage with CEO and CFO to better build communication and engagement strategies with marketing, administrative and technical teams
- Doubled sales in slowest seasonal months in comparison to 2014-2018 fiscal years
- Develop long-term business strategy by using customer feedback to identify necessary process improvements
- Perform detailed assessments of risks to determine constraints and develop mitigation strategies
- Maintain tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
- Increased customer satisfaction through adherence to all quality standards and customer requirements
01/2017 to 02/2019
Operator SpecialistDonovan Food Brokerage – City , STATE
- Architected relationships with operators through: organic outreach, interaction, appointment setting, point of sale, marketing, business consultancy, recurring order processing, client retention and client relation development
- Established and grew 10 top lines by 25% regionally in terms of sales and recognition
- Provided individual attention with emphasis on end user consultation, non stop activity and customer engagement
- Prioritized tasks and projects to meet tight deadlines
03/2016 to 05/2016
Independent ContractorBerkeley Research Group LLC – City , STATE
- Assisted in data research and analysis of multilevel corporations and identified key trends from these large data sets
- Serviced head management through marketing, branding initiatives and development of strategic priorities and direction
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Assessed stakeholder impacts and developed/executed change, communication and training strategies.
- Leveraged on-site observation and personal interviews to identify individual employee strengths
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Assisted various departments with change by communicating new improvement plans and expectations
Education
06/2016
MBA: Entrepreneurial Studies
DePaul University - City, State
DePaul University - City, State
- Kellstadt Graduate School of Business Alumni
- Graduated magna cum laude
- Recipient of the Double Demon Scholarship
- Graduated with 3.9 GPA
06/2014
Bachelor of Arts: Performing Arts Management
DePaul University - City, State
DePaul University - City, State
- Majored in Performance and Performing Arts Management with a minor in Business Administration
- Graduated in the 98th percentile of graduating class
- Graduated with 3.98 GPA
- Thesis: A Call To Arms: An Artistic Agency for Violence Prevention
- Member of DePaul's Honor Society Program
Accomplishments
- Dancing with the Stars Season 9 Cast Member (Troupe)
- So You Think You Can Dance Season 11 Cast Member (Contestant-Finalist)
- Jenny McCarthy's Dancing with the Stars Cast Member 2014
- Manhattan Amateur Classic Amateur Latin Champion 2012
- 2008,2009,2010 Hispanic Youth Showcase Gold Medalist in Dance & Instrumentalist Categories
Certifications
- CrossFit Level 1 Certified
- CrossFit Level 2 Certified
- USAW Olympic Weightlifting Coach Certified
- CrossFit Games Judge Certified
- First Aid/CPR Certified
Additional Information
- CEO/Founder - Segovia PianoForte Studio (2008-Current)- Offering tutorial and instructional conservatory style coaching sessions for young musicians
- CrossFit Level 2 Certified Coach- CrossFit Alpha Dog, CrossFit Iron Flag, CrossFit Paradox, CrossFit Kokua, Big Shoulders CrossFit (2014-Current)- Coach led classes offering constantly varied functional movement performed at a high intensity
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Resume Overview
School Attended
- DePaul University
Job Titles Held:
- Project Manager/Director of Sales and Marketing
- Operator Specialist
- Independent Contractor
Degrees
- MBA : Entrepreneurial Studies
Bachelor of Arts : Performing Arts Management
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