Detail oriented Project/Technical Manager with extensive experience in network operation and project management. Extensive knowledge and ability to Drive project strategy and aligns it with the program business goals. Defines and establishes the overall project structure, including the definition and scope of all sub-projects, program support activities, and organizational structure. Establish the tools and processes to track and report on the project health and progress towards program goals. Adjust resources and organizational structure as the focus and goals of the project change to ensure efficient delivery of results. Experience in working across departments to ensure network service level agreements performance goals are meet. Strong background working with regional and national departments enables completion of major company initiatives. Excellent communication skills with a proven track record of team building and problem solving. Ability to focus on network performance while maintaining costs at or below company requirement.
Calm under pressure
Complex problem solving
01/2011 to Current
Project Manager DevelopmentT-Mobile USA － Birmingham, AL
Manage multiple projects in Birmingham/Memphis market ensuring that company goal to maintain a quality network is meet.
Responsible for establishing scope of work for stakeholders ensuring the project meet both timeline and cost.
Knowledgeable with lease and lease amendment review process with major tower owners for installation and maintenance of wireless infrastructure.
Is accountable for and drives project status reporting and meetings as communication and management tools.
Effectively uses communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust.
Identifies potential risks across a broad number of individual projects within a program and establishes communications and mitigations to address them.
Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leadership and executive level in both planned and ad hoc scenarios.
Defines scope of Projectss.
Incorporate strategic factors into Program/Project Scope and recommendations.
Influences and manages the factors that create change and scope creep.
Can manage and help others to understand the implications of change including legitimate scope shift and impact.
01/2009 to 01/2010
Field Technician IIIERICSSON SERVICE INCORPORATED － Savannah, GA
Complete daily maintenance of 74 (44 CDMA, 30 Iden) cell sites which consists of equipment testing and verification using digital multi-meters, Procom Plus software, spectrum analyzers, Anritsu line sweep equipment and Lucent Remote Maintenance Tool.
Respond to site outages as on-call technician restoring service within company guidelines and reducing negative impact on customer services.
Trouble shoot equipment to lowest component level using technical manuals, computer software and test equipment to determine root cause of outage, thereby reducing time equipment is out of service.
Deploy to remote Lucent and Nortel markets providing restoration support after natural disasters.
01/1998 to 01/2009
ManagerSPRINT NEXTEL CORPORATION － Savannah, GA
Managed wireless network daily operation providing services to over 500,000 customers covering an area greater than 10,000 square miles.
Managed 13 technicians providing operational support in Coastal GA / SC market which consisted of 687cell sites, 175 in-building solutions and 14 vehicles.
Provided performance feedback to all assigned technicians, facilitating their development and growth.
This was completed in one-on-one monthly sessions and weekly group meetings.
Worked with Radio Frequency and Sales managers to establish processes and procedures for identifying and correcting network effecting issues, meet build plan requirement and support customer base growth.
This was accomplished through daily interactions and weekly meetings.
Attended weekly meeting with site development to ensure new constructions, modifications and generator deployments were completed within established deadlines, resulting in reduced down time and increased revenue.
Worked with adjacent market managers to provide support during major outages caused by natural disasters, restoring service and minimizing impact of customers' wireless service.
Managed technicians' time and schedules to ensure overtime and call-in pay was kept to minimum resulting in a 90% drop in number of overtime reported hours.
Active military service in United States Army specializing in wireless and wire line communication.
Maintained a Top Secret security clearance while on active duty.
BS: Business ManagementUniversity of Phoenix － Phoenix, AZBusiness Management