LiveCareer-Resume

project manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient work flow in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Skills
  • Subcontractor Relations
  • Lean Manufacturing and Design
  • Managing Multiple Projects
  • Project Development
  • Workflow Planning
  • Project Records
  • Microsoft PowerPoint
  • Agility Improvements
  • Google Drive
  • Microsoft Excel
  • Microsoft Project
  • Microsoft Windows
  • Status Updates
  • Acceptance Criteria
  • Process Development and Implementation
Education
University of Nairobi Nairobi KE, Expected in 12/2011 MBA : Strategic Management - GPA :
Kenyatta University Nairobi KE, Expected in 12/2009 MBA : Bachelor of Education Arts - GPA :
Certifications
  • PMP - Project Management Professional
Work History
Rr Donnelley & Sons - Project Manager
Los Angeles, CA, 03/2016 - Current
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission and reduced cost by 10% annually.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Modified and directed project plans to meet organizational needs.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Fostered relationships with vendors to promote positive working relationships.
  • Drove team success through shared vision and recognition of quality performance.
  • Reined in project costs while meeting key milestones.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
  • Reported regularly to managers on project progress and technical problems.
  • Identified, reviewed and applied policies and procedures.
World Wide Technology - Associate Project Manager
Columbus, OH, 03/2016 - 09/2016
  • Maintained tactical control of project scope and timelines to keep teams on task and achieve schedule targets.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Closely collaborated with project members to identify and quickly address problems.
  • Reported on status for each project to appropriate stakeholders.
  • Maintained open communication by presenting regular updates on project status to customers
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Mentored and guided over 10 staff to enhance performance and exceed customer expectations.
  • Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Zetec - Customer Service Lead
Snoqualmie, WA, 05/2015 - 12/2015
  • Greeted customers and listened closely to problems described to determine solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Coached new team members on service techniques and provided scoring through quality assurance program. This helped reduce staff turnover by 50%.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Planned schedules and workflows based on expected customer demands.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
Eaton Corporation - Customer Service Representative
Tulsa, OK, 01/2014 - 04/2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered over 100 customer call promptly to avoid on-hold and with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Resume Overview

School Attended

  • University of Nairobi
  • Kenyatta University

Job Titles Held:

  • Project Manager
  • Associate Project Manager
  • Customer Service Lead
  • Customer Service Representative

Degrees

  • MBA
  • MBA

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