Certified Project Manager seeking a challenging position as a project manager. Has successfully managed more than 200 highly visible, real-time processing, mission critical technical projects ranging from budgets of $50k - $4M. Practiced in proven project management tools and methodologies that drive a higher level of quality, the absolute resolution of project challenges, on time delivery, and internal/external customer satisfaction.
Superb time management skills
Cross-tier components implementation
Global and strategic sourcing
Customer relations specialist
Multi-unit operations management
Excellent problem solving skills
Certified Project Manager
Project Manager- Contractor October 2012 to CurrentPointel Inc － New York City, NY
Managed delivery of CTI/IVR Genesys Contact Center Solutions
Defined project deliverables and monitored status of tasks.
Monitored team progress and enforced deadlines.
Collaborated with cross-functional teams to draft project schedules and plans.
Delivered status reports to stakeholders for budgeting and planning purposes.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Volunteer Project Manager January 2012 to October 2012WKMP Media Productions － New York City, NY
Planned travel arrangements for 7-10 executives and staff.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Designed electronic file systems and maintained electronic and paper files.
Handled all media and public relations inquiries.
Project Manager- Contractor January 2011 to November 2011Datapipe － Jersey City, NJ
Manage the implementation of multiple mission critical enterprise ready IT services systems for medium to large businesses.
Works closely with cross-functional groups to resolve any project issues.
Exercises good judgment around project decisions and escalations; coordinating and aligning the projects with technical teams.
Customer-facing experience with excellent communication and documentation skills.
Identifies and defines customer requirements, create project plans; facilitate meetings and delivers customer solutions on time.
Project Manager- Remote September 2007 to February 2009Omnicell Inc － Mountain View, CA
Managed the implementation of mission critical integrated automation solutions in healthcare facilities including equipment installations and their configurations.
Worked closely with cross-functional groups including senior management, IT, physicians and pharmacists.
Gathered customer requirements and compliance documentation then translated them into functional project plans.
Served as liaison between technical and non-technical teams, trained users and met deadlines.
Facilitated meetings, conference calls, prepared comprehensive statements of work, and met deadlines.
Project Manager March 2004 to May 2007MedAvant Healthcare Solutions － Middletown, NY
Responsible for delivering secure, web-based solutions that automated healthcare transaction processing, facilitated medical cost containment, and implemented business process outsourcing solutions with real-time processing.
As Client-facing liaison; gathered requirements, developed project plan, worked with technical teams and managed documentation.
Trained users and set up client-facing portals.
Facilitated meetings and made reports to senior management.
Project Manager January 2000 to March 2003Sprint PCS － Mahwah, NJ
Responsible for the installation of cellular antenna and their respective equipment structures including leasing, permitting, construction and compliance.
Managed site acquisition teams and contractors, facilitated meetings, field visits, attended and testified at zoning hearings, approved final drawings for building permit and/or lease exhibits.
Had lease signing privileges and negotiated terms with property owners .Worked closely with RF, power and telco, tower companies, and other cellular providers to negotiate optimal solution for company; including using Sprint operating systems to track, collect data, order telephone circuits and track lease agreements.
Education and Training
Master of Science : Project Management, December 2007Keller Graduate School of Management － New York
Certification : Project Management, 2007Keller Graduate School Of Management － New York
Bachelor of Science : Business Administration, August 2006Marist College － Poughkeepsie, New York