Experienced Call Center, Client Service Representative and Emergency NOC (Network Operations Center) and MOC (Main Operations Center) professional with proven track record in achieving organizational goals on time and within budget. 10+ years working on mission-critical projects, call center projects managing 100's of calls a day, and driving "Plan, Deploy, Manage & Maintain" solutions for global clients. Strong team building, relationship management, and communications skills in working across organizational and geographic boundaries. Created effective go-to-market strategies, brand messaging, content development, press releases and managed smooth organizational transitions. Experience working with large telecommunications companies, federal government entities and non-profit organizations. MBA in International Management. BSBA in Management Science. Bi-lingual (English/Dutch).
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