An analytical and innovative information technology manager with extensive expertise in software development and project life cycles, business analysis, business process design, project management, quality assurance, Agile methodologies, IT infrastructure setup, end user training, project scheduling/budgeting, and testing. Utilizes excellent communication skills to collaborate with internal/external partners, lead multi-location teams, and interface with end users. Excels at identifying and resolving problems, logging issues and regularly reporting status to key stakeholders. Proven aptitude for delivering solutions on time and on budget while achieving all technical requirements.
OS: Windows, Mac, UNIX® (Solaris, Red Hat Linux, HP, and SunOS), MS DOS
Software: Microsoft Office Suite, JIRA, Rally, WebEx, Visio, SharePoint, Remedy, MS IE, Visual Studio Team Foundation Server, VMware Workstation, Host File Editor, Log Scooper, Error Trucker, BTS (Bug Tracking System) 5.0, Clear Quest, Clear Case, Snag It, Adobe Photoshop
Test Tools: Quality Center, QTP, Silk, Win Runner, Linkbot, Advance Query Tool, Enterprise Manager, Fiddler
Servers: WebLogic, WebSphere, Apache
Databases: Oracle, Sybase, MS SQL Server, UDB2, FoxPro, FileMaker Pro, MS Access, Quicken
Project ManagerWALMART GLOBAL eCOMMERCE － San Bruno, California
Manage and coordinate projects in support of company ecommerce application; document project plans and log/update project information.
Schedule, track, coordinate and report project status, discover project/production issues, and identify resources to provide solutions or escalate to avoid project delays; apply up-to-date expertise in systems support to develop, execute, and improve action plans; conduct user training to reduce product and business support demand; provide company website support for mission-critical systems with high volume and complexity; present and support implementation of business solutions; work on process improvements to reduce ongoing support costs; coordinate post mortem meetings; conduct regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics; coordinate issue resolution across business, production support, operations, business analysts and functional teams; identify trends to figure out hotspots for effort and support cost drivers, and worked with product and engineering to build features and tools to reduce costs.
Initiate and spearhead validation process to synchronize Item Distributor Shipping Data to enhance customer experience and mitigate lost sales of approx.
50,000 per week.
Collect requirements from four different systems to find true source of logic to be used for validation.
Collaborate with data base administration team to implement new validation rules in system.
Create Cronus User Manual/Error Handling Process to improve merchants' ability to diagnose and resolve user errors, increasing efficiency between business partners (merchants and developers).
Lead effort of Atom Team to incorporate all existing Excel macros into in item-related data Atom reports used by merchants, engineers, and system support teams.
Conceptualize, create and administer online library of documentations for Walmart's systems and processes; served as training portal for new hires, multiple Engineering teams, and merchants.
01/2012 to 01/2013
Technical Project LeadDRIVERSIDE, INC － San Francisco, California
Conducted delivery and deployment of AAP Portal, ABTL, BCC and DriverSide web application that created additional $100 K profit for the company; managed client expectations to ensure client satisfaction; worked with program manager to gather requirements and define project scope for all release phases; developed project plans and schedules; created budget and resource matrix to estimate project cost; coordinated with client development, testing and production support teams;
provided regular status updates to senior leadership and stakeholders; created and maintained comprehensive issue log.
01/2011 to 01/2012
Project ManagerTHRASYS, INC － San Francisco, California
Created extensive technical documentation (project requirements, user manuals and reference documents) for Electronic Health Records compliance; worked on development and testing of SyntraNet Open Health Platform using Smart Phone and Web UI; submitted .xnr files to XNet server in Java environment to create testing data; created extensive technical documentation (project requirements, user manuals, and reference documents); ran testing campaigns using XStudio; deployed new builds on client and server sites; participated in weekly meetings and provided detailed update of progress to team members.
01/2010 to 01/2011
Project ManagerPROPANE STUDIO LLC － San Francisco, California
Drove all phases of project execution across creative, strategic and technology teams; worked on and completed a Sony project that increased profit by $50K.; developed detailed project plans, RACI matrix and budget estimates; conducted kick-off and status update meetings; managed deliverables and tasks; monitored budget throughout project lifecycle; led weekly client meetings from inception through closure.
01/2008 to 01/2009
Technical Project LeadFOX INTERACTIVE MEDIA, INC., MYSPACE － San Francisco, California
Managed development and testing for Web IM project; partnered with internal and external cross-functional teams to communicate and resolve any internationalization or localization issues to ensure delivery of localized products; oversaw localization development and testing on multiple platforms/environments; created project documentation and specifications for monthly releases and scheduled patch releases; administered review/approval process of functional and technical documentation; provided regular updates the management and stakeholders on project status and issues; monitored team work and resolved blocking issues; prioritized change requests and defects using Quality Center and Rally; nominated for "Service Excellence" by executive management for successful project executions.
01/2005 to 01/2007
Senior Business System AnalystGOLDEN STATE OVERNIGHT, LLC － Alameda, California
Performed multiple DB analysis of functionality of custom-made in-house applications designed to monitor package deliveries around California; worked on software packages built for maintaining GSO customer system integration consisting of data integration between customer site and GSO site; supervised testing of web services (XML) for real time data exchange; conducted full system review and analyses according to principles of system development life cycle.
01/2002 to 01/2005
Technical Project LeadDYNARAND, LLC － San Francisco, California
Led multiple projects and managed delivery of high quality product to customer; worked in regulated environment on custom-made software packages designed to perform computerized drug studies; created all project-related documentation and distributed among stakeholders; participated in meetings with cross-functional teams to discuss progress and issues.
01/2000 to 01/2001
Senior Software Quality Assurance EngineerMORGAN STANLEY － San Francisco, California
Conducted black-box and automated testing of online brokerage applications throughout software development life cycle; performed static test of prototype demo systems; participated in product design meetings; analyzed business requirements and functional specifications, and created and executed test plans, test cases and test scenarios; prepared test data; performed Silk Test and Win Runner automated testing.
Developed project documentation library in Clear Case.
Provided development and upper management with clear, concise status reports on progress of testing.
Documented and resolved discrepancies.
Education and Training
B.S: Management and FinancingKHARKOV UNIVERSITY OF ENGINEERING AND ECONOMICS － KharkovUkraineManagement and Financing Managing Technology Projects, De Anza College,
Project Management, A Practicum, De Anza College,
Course of Software Testing and Quality Assurance, Computer Learning Center,
Effective Business Communication and ManagementCity College of San Francisco