project manager resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Skills
Multi-Unit Operations Management
Project Development and Lifecycle
Cost Reduction and Containment
Work Flow Planning
Purchasing and Procurement
Work Planning and Prioritization
Quality Assurance
Project Management
Store Growth Planning
Relationship Selling
Employee Motivation
Staff Development
Operations Oversight
Sales Tracking
Team Leadership
Recruitment and Hiring
Performance Assessment
Training Management
Decision Making
Performance Evaluation and Monitoring
Staff Scheduling
Hiring and Onboarding
Experience
Project Manager, 02/2018 to 11/2023 Spectrum – Thibodaux, LA,
Planned, organized and oversaw daily activities of multiple production crews.
Resolved both technical and contractual issues.
Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
Selected necessary materials and calculated dimensions to develop plan appropriate to specifications.
Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
Completed and submitted accurate work orders to office staff promptly to avoid lags in commencing projects.
Followed manufacturer specifications to remove old roofing materials and install new roofs.
Stock3 Coach, 12/2019 to 05/2023 Sherwin-Williams – Aberdeen, MD,
Maintained safe work and collaboration spaces for night employees.
Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
Hired team members and trained in collaborative team environment.
Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Stocked shelves and racks and in key areas to attract customers to store.
Advised management of staffing levels and team member performance to facilitate labor.
Monitored inventory, cash and payroll processes to keep location running smoothly.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Maintained store staff by recruiting, orienting and training employees.
Connected with customers to provide assistance and collect feedback to optimize operations.
Supported retail associates to drive quality performance and experiences for guests.
Organized and updated schedules to optimize coverage for expected customer demands.
Effectively managed inventory controls and re-orders within budget guidelines.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Asm- Merchandising, 01/2018 to 07/2019 Francesca's Collections, Inc. – Valley View, VA,
Monitored inventory, cash and payroll processes to keep location running smoothly.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Managed visual merchandising, maintaining standards and elevating customer experience.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Maintained store staff by recruiting, orienting and training employees.
Organized and updated schedules to optimize coverage for expected customer demands.
Managed special store projects to improve store-wide processes and operations.
Effectively managed inventory controls and re-orders within budget guidelines.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Prepared staff work schedules and assigned team members to specific duties.
Store Manager, 07/2017 to 09/2018 Dollar Tree – City, STATE,
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored employee performance and identified performance gaps for corrective action.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays.
Strengthened work flow productivity by hiring, managing and developing top talent.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Assistant Store Manager, 07/2007 to 06/2017 Walmart – City, STATE,
Answered customer questions and addressed problems and complaints in person and via phone.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Handled scheduling for store shifts to achieve adequate staffing.
Maintained inventory by checking merchandise to determine levels.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education and Training
High School Diploma: , Expected in 05/2001 to Fossil Ridge High School - Keller, TX GPA:
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