Hardworking Project Manager gifted at performing specification and design reviews to ensure client expectations will be exceeded. Engaging and personable with the ability to monitor work quality, manage key milestones and deliver exemplary customer service.
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Lean manufacturing and design
Project planning and development
Business process re-engineering
Advanced problem solving
Contract review and recommendations
Proficient in technology
Systems Design Documentation
Systems Installation, Configuration, and Upgrading
Startups and turnarounds background
Project estimation and bidding
Mergers and acquisitions knowledge
Functional & Business Requirements
New product introductions strategies
Finance and accounting
Safety and compliance
Dedicated team player
Project Manager, 12/2019 to Current Depot Farms – Calera, OK
Created and maintained schedule to protect company from dead-deal expense while meeting contractual obligations.
Developed long-term business strategy by using customer feedback to identify necessary process improvements.
Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
Increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs.
Managed staff scheduling for over all contracted jobs and coordinated all construction planning and material planning.
Held to pre-determined schedules and worked with subcontractors to cut costs and complete projects on time and under budget.
Sourced additional resources and staff to meet timeline demands.
Finalized project financial records while collaborating with financial controllers and CPA and OMMA executives.
Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards.
Produced progress and financial reports each week, updating customers and senior leaders on progress and roadblocks.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Took active role in company growth by consistently providing quality customer service to promote growth and retention.
Supported Depot Farms in raising capital for new projects.
Ensured total compliance with legal requirements.
Achieved project deadlines by coordinating with contractors to manage performance.
Managed construction project coordination, including material resources and staff scheduling to ensure timely project completion.
Monitored project costs, developed job cost forecasts, managed cash flow and approved invoices for payment.
Determined and implemented safe, efficient and cost-effective solutions to issues.
Orchestrated projects within strict time frames and budget constraints by employing critical thinking to solve complex problems and working closely with senior leaders.
Eliminated discrepancies by reviewing performance, status and safety adherence.
Adhered to all safety protocols, including OSHA regulations and MSDS document requirements.
Negotiated purchase of project materials and inventory required to meet production schedules.
Communicated with Tom Knuckles investor to keep project on schedule.
Led project scheduling and budgeting to successfully and quickly complete engineering projects.
Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Resolved challenges and increased by supervising emergency issue resolution strategy.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Supported leaders throughout decision-making and launch by providing weekly compliance reports to drive process improvement and corrective measures.
Analyzed project feasibility and costs to evaluate feasibility of goals, budget and client design demands for environmental controls and fire protection in consideration of other project parameters.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Assessed costs and estimated production capabilities and economic value of Cannabis products, to evaluate economic viability.
Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
Developed and enacted safety and quality control plans.
Analyzed product and process and provided actionable solutions including changes to processes, products or quality standards where warranted.
Complied with all safety protocols and enforced proper equipment and material usage.
Fostered client retention by providing efficient service.
Owner/Operator, 03/2014 to 12/2019 Ame Wellness Center – Ardmore, OK
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Fostered strong professional network and social media to connect with quality leads.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Assessed financial reports and statements regularly to update processes and operations for greater profitability.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
Operated with safety and skill to avoid accidents and delays.
Used well-honed negotiation skills to garner cost-effective pricing for Float Pod and cryotherapy, facial and all spa equipment.
Directed business operations for 8-independent contractors company doing commison bonus in yearly revenue.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands.
Engaged with all clients regularly through facebook and constant contact correspondence to present newest offerings, respond to questions and services and pricing for the demand of market.
Developed business plan, processes and procedures to provide superior spa experience to customers.
Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
Envisioned and created business identity and advertising materials such as social and community by paid ads on facebook, win free services to engage the customer base.
Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
Devised and implemented marketing strategies to attract [Number] new clients during [Timeframe][Timeframe].
Devised and implemented marketing strategies to attract [Number] new clients during [Timeframe].
Logged all pertinent shift information, including driving hours and [Type] data on time to keep reports current.
Reviewed all vehicles in fleet on [Timeframe] basis to determine those requiring immediate repairs and maintenance work.
Used [Type] equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
Traveled [Number] miles per week on [Type] routes with [Number]% on-time delivery rates.
Spearheaded creation of company branding and marketing materials such as [Type] and [Type] by [Action].
Communicated effectively with dispatchers and [Job title]s to provide updated information on road conditions and potential hazards.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Established [Number]-customer pipeline of work to maintain consistent and profitable operations.
Notified customers of delayed deliveries due to [Type] and [Type] issues, decreasing calls to support lines by [Number]%.
Worked with [Type] carrier to deliver [Type] products to more than [Number] locations per month.
Observed all driving regulations and safety procedures, maintaining [Number]% safe driving record over [Timeframe].
Created business plan, established processes and directed operations to offer quality [Product or Service] to customers.
Negotiated with [Type] vendors to purchase [Type] equipment at cost-effective prices.
Interfaced directly with over [Number] clients regularly to promote business offerings, answer questions and [Action].
Generated high-quality leads by building strong professional network and [Action].
Loaded, balanced and secured product to safely transport goods across [Location].
Managed proper transportation of dangerous goods such as [Type] and [Type] with no incidents.
Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
Calculated net income and adjusted strategies to increase income and bottom-line profits.
Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Monitored regular wear and tear on truck and inspected equipment to assess more critical maintenance needs.
Completed efficient transfers at hubs and final destinations to keep routes on schedule.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
Maintained safe driving habits to protect property and general public on roadways.
Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
Provided employees with feedback on how to improve performance and increase profitability of spa services.
Monitored multiple databases to keep track of all company inventory.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Prepared departmental contracts for attorney approval.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
Served as high school student body president after being elected student council representative.
Served as high school student body president after being elected student council representative.
Successfully led key projects which resulted in [positive outcome].
Sales and Customer Service Manager, 06/2007 to 11/2014 Professional Ambulance & Service – Comanche, TX
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Answered questions about store policies and concerns to support positive customer experiences.
Researched issues to obtain appropriate answers to customer inquiries.
Kept orderly and accurate accounting records by monitoring sales documentation.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents.
Submitted reports to senior management to aid in business decision-making and planning.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Associate of Science: Paramedic, 05/1998 East Central College - Union, MO
Cosmetology, 01/2007 Stanton Beauty College Inc - Ada, OK
Customer Satisfaction - Achieved high customer satisfaction for professional deliveries.
Received numerous letters of recommendation and overall appreciation from customers.