project manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

PROJECT MANAGER/ENGAGEMENT MANAGER/CUSTOMER SUCCESS MANAGER Project Manager experienced in leading various large IT customer implementation programs in cross functional environment from inception to launch. Multiple years of progressive management experience and repeated success in developing project initiatives, directing project plans, and achieving revenue performance targets globally. Savvy translator of technical terminology, systems, and requirements for client business purposes. Direct cross- functional technical teams in analyzing systems, processes, and requirements to develop solutions that improve efficiency of IT and yield measurable results. Analytical mindset through which bottom line-focused, knowledgeable, and concise counsel is presented. Strong communication, presentation and interpersonal skills coupled with solid business acumen. Project Management IT Project Lifecycle Value Added Leadership IT Strategy & Planning Business Analysis Cross Functional Supervision Budgeting & Forecasting Enterprise Systems Staff Management Project Scheduling Offshore Development Client Relations & Presentations Contract Management System Integration & Migration Agile and Scrum Professional Risk Management

  • Agile
  • Articulate
  • Budgets
  • Budget
  • Business process
  • C
  • Charts
  • Consultation
  • Contract management
  • Client
  • Delivery
  • Financial
  • FTP
  • Functional
  • UX
  • Insurance
  • Meetings
  • MS Excel
  • Microsoft Project
  • Works
  • Modeling
  • Network
  • Organizational
  • Pricing
  • Processes
  • Progress
  • Project Management
  • Proposals
  • QA
  • Risk analysis
  • Sales
  • Scheduling
  • Software development
  • Strategic
  • Utilities
  • Author
  • Documentation Management
  • Waterfall methodology
Work History
Project Manager, 08/2014 to Current
BelforMoorestown, NJ,
  • Function as the Subject Matter Expert for project oversight and governance, lead and drive the execution of full cycle implementation projects as well as projects requiring advanced technical advisory and business process consultation delivering to a diverse customer base.
  • Effectively able to execute multiple concurrent projects of varying size and complexity working with diverse internal cross functional as well as external teams belonging to ClickSoftware’s Partner and Customer network.
  • Recognize and manage technical, functional, operational, and scheduling risks, understand product and organizational capabilities, flag and mitigate issues before they impact the program, correctly represent the urgency of issues and escalate issues appropriately.
  • Understand and articulate business terminologies related to Field Service Management across a diverse set of verticals such as Utilities, Communications, Insurance, Healthcare, Manufacturing, and more.
  • Function as the key point of contact for communication of project status to all customer and internal stakeholders, including Senior Executives (C-level) and facilitate business & operational relationships between customer and internal teams to ensure accurate and timely project delivery.
  • Deeply understand the contract management system required for executing Professional Services deals with customers.
  • Independently author and own Statement of Works and Change Orders.
  • Acumen and experience with Waterfall as well as Agile & Scrum framework.
  • Develop different project artifacts such as work breakdown structures, resourcing plans, project timelines, budgets & forecasts, risks, issues & mitigation plans and ultimately responsible for controlling scope, timing and customer budget.
  • Work on projects leveraging Microsoft Project and other Project Management Tools, MS Excel, JIRA, Confluence, Sharepoint, FTP and others.
  • Create, own and manage all aspects of opportunity, quote, pricing and deal approval for new business, change orders and renewal business.
  • Understand the company’s financial foresting process and be able to accurately forecast revenue across all assigned projects on a weekly, monthly and quarterly basis.
  • Closely collaborate with Product Managers and act as the liaison between them and the customer to understand product roadmaps, release plans and create customer specific backlogs.
  • Work in pre-sales to strategize services offering to prospects and active customers, participate in orals for pitching Professional Services, identify the right fit of services for each customer, lead effort estimations with technical & functional roles and ultimately deliver proposals.
Technical Project Manager, 05/2012 to 08/2014
Booz Allen Hamilton Inc.Offutt Air Force Base, NE,
  • Lead and coordinate cross-functional teams of product managers, analysts, UI/UX designers, architects, developers, and QA on multiple projects simultaneously to facilitate on-time, on-budget delivery.
  • Create and manage detailed project roadmaps, plans, schedules, and work breakdown structures, organize and facilitate progress meetings, track progress to ensure project milestones are completed on time, and release planning.
  • Lead the resource planning and allocation process and decide on team structures of various disciplines on multiple projects.
  • Communicate effectively across broad technical, financial and business disciplines to ensure delivery of products in line with business goals and strategic objectives.
  • Assess business implications for each project phase and monitor progress to meet deadlines, standards and cost targets.
  • Proactively track and communicate development progress and facilitate communication between offshore and onsite teams.
  • Resolve project issues like resource shortages and unavailability, scope creep, and divergent business and user needs.
  • Lead and manage the client communication, feedback and change process and maintain client relationships.
Business Analyst, 10/2011 to 03/2012
OutreachDenver, CO,
  • Assisted the Project Manager in total compliance with project management methodology standards and software development lifecycle best practices.
  • Maintained schedule, budget, action items, risks and issues logs to facilitate on time /budget delivery.
  • Conducted JAD sessions to discuss architectural solution that meets the business requirements, resolve open issues, and change requirements.
  • Experience in gathering business and functional requirements from SME’s and IT experts, developing use cases, creating screen mockups, conducting gap analysis and impact analysis, cost/benefit analysis, SWOT Analysis, risk analysis, modeling businesses processes, and defining business rules.
  • Determined task dependencies, identified milestones & monitored critical paths using Gantt Charts, Resource Plans (Schedule & Allocations).
MBA: Project Management, Expected in 2011 to - ,
MS: Digital Design, Expected in 2009 to - ,

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  • Technical Project Manager
  • Business Analyst


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