project manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Department store experience unpacking, cleaning and organizing merchandise to planogram specifics with a high degree of creativity. If there isn't a designated planogram I can create my own for maximum sales effect.

Talented Project Manager with excellent client oversight, issue resolution and cost analysis skills. Highly effective at juggling multiple projects at once.

In college I was the Marketing Director for two years at the office Of Student Life where I collected event information from faculty, staff and student organizations to distribute to the campus community.

I also operated promotional workshops for the National Association of Campus Activities.

  • Advanced problem solving
  • Project planning and development
  • Timeline management
  • Performance Evaluations
  • Blueprints and schematics
  • Interdepartmental coordination
  • Team oversight
  • Goal attainment
  • Project development
  • Issue resolution
  • Team building
  • Inventory Control
  • Strategic Planning
  • Staff Management
  • Executing planagrams
Work History
01/2005 to 12/2019
Project Manager Belfor Portland, ME,

*Coordinated ongoing technical training and personal development for employees, and in some cases, the client.`

*Organized and edited training manuals for cleaning each specific government building for the City Of Appleton (Police Dept, City Hall, Transit Center, Wastewater Treatment Plant, Valley Transit, Municipal Services Building, Water Treatment Plant, Facilities Management Department. I also helped train people for working in public areas of Appleton Public Library.

*Unrelated to Appleton government buildings were The Social Security Building, Waverly Sanitary District and Village Of Harrison. All buildings had employees trained on general cleaning and inventory.

*Every few years when the City Of Appleton was up for contract renewal, I wrote the bid proposal to explain why our company was best to handle the requirements. Ultimate Cleaning ltd. partnered with the City Of Appleton for 27 years. Unheard of in that industry.

05/1996 to 10/2004
Sales Floor Manager Ken Garff Orange, CA,
  • Developed relationships with our mostly, teen employees, to improve customer service and retain valued clients.
  • Demonstrated product and answered questions for prospective customers.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased sales by offering advice on purchases and promoting additional hard to find products such as imported books, music, video and games.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Rolled out and coordinated strategic plans, realizing sales revenue increases for midnight music and video releases such at a huge Iceberg in center court to promote TITANIC.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers that were interested in LGBT hard to find books and videos.
06/1992 to 07/1996
Customer Service Specialist Liberty University Lynchburg, VA,

Joined the store team before the store's grand opening and helped organize, unpack, clean and shelve the merchandise in the housewares department. Once the store opened I adapted additional responsibilities such as inventory control, seasonal trends and hot items. Are plastic watermelon plates and cups still a thing?

The official store merchandiser had her hands full with many of the clothing and cosmetics departments so she often dropped off the promotions and planogram for me at the Domestics/ Home area and I took care of them. She always thought I had the touch.

  • Successfully drove new kitchen product lines to increase profits.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Boosted sales rates by checking for and locating requested items in inventory system which was rarely accurate. Good times!
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated customers on promotions to enhance sales.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Researched issues to obtain appropriate answers to customer inquiries such as " Why did my Oster breadmaker catch of fire?"
  • Trained newly hires in upselling techniques, such as a breadmaking cookbook to go with the aforementioned flammable breadmaker.
  • Occasionally I assisted with wedding registries which was fun if it was just with the bride, not so much if mom was along "You don't need a tea set. No one will ever come out to the farm for tea!'
Expected in to to
Bachelor of Arts: Broadfield Communications
University of Wisconsin - Green Bay - Green Bay, WI
Expected in to to
High School Diploma:
Hilbert High School - Hilbert, WI,

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Resume Overview

School Attended

  • University of Wisconsin - Green Bay
  • Hilbert High School

Job Titles Held:

  • Project Manager
  • Sales Floor Manager
  • Customer Service Specialist


  • Bachelor of Arts
  • High School Diploma

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