Experienced Project Manager with more than 4+ years of project management and business analysis in *nance, technology, banking, web design and consulting environments across private organizations. Have successfully managed over 20 high visible projects ranging from budgets of 10K to $1M. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
Business analysis Stakeholder management
Change management Risk assessment and analysis
Quality Control Team building/leadership
Project planning and scope Problem solving/communication Word, Excel, Outlook, Project, PowerPoint and Visio
Familiarity with html, css, content management, digital asset management
Knowledge and application of Project Management Institute Methodology
Project Management Certi*cation (PMP) in progress
Project Manager/ Business Analyst January 2014 to June 2015First Bank Puerto Rico － San Juan, PR
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information speci*cations, schedules, funding, and sta*ng.
Update schedules, estimates, forecasts and budgets for projects.
Review or evaluate proposals or bids to make recommendations.
Supervise the work of team members to ensure quality and conformance to speci*cations and budgets.
Strengthened bank's business by leading implementation of Global funds Transfer/ Pay Plus Replacement Project, Cash Express, ALLL Sageworks Surety and Dolphin Project.
Maintained stakeholder engagement at a senior level including the president and vice-president of the bank's international department.
Lead cross-functional project teams, both external vendors from FIS and internal IT sta*.
Managed operational aspects of the project scope and assisted with project requirements.
Improved project communications, check point meetings, weekly status meetings and communications plan.
Participated actively in system implementation training sessions for 15 sta* members, ensuring creation of test scripts and documented test results for both user integrated testing and user acceptance testing.
Prepare requests for proposals (RFPs) equipment acquisition.
Project Manager/ Business Analyst January 2012 to January 2014Virtual Technology Consultants Group － San Juan, PR
Analyze client's business requirements and processes through document analysis, interviews, workshops, and work*ow analysis.
Strengthened project management for large projects involving technology and lead cross- functional teams of programmers, developers, and analysts.
Directed more than 10 projects increasing company's revenues by 35%.
Communicate client's business requirements by constructing easy-to-understand data and process models.
Created site maps and mock-ups for the developers.
Facilitate monthly meetings with clients to document requirements and explore potential solutions.
Evaluate risks related to requirements implementation, testing processes, project communications, and training saving the company on average $5,000+.
Performed risk assessments and quality audits to ensure project processes were used e*ectively to produce quality project deliverables.
Created BRD's and implemented business strategies ensuring projects' success and lowering costs.
Managed webpage development and database management.
Trained, coach and mentor sta* to ensure smooth adoption of new software.
Finance and Accounting/ Business Development December 2009 to January 2012Multinational Life Insurance Co － San Juan, PR
Supervised call center with four representatives in the collections area receiving 250+ calls per day.
Ensure teams meet payment quota of $15K per month and execute billing processes according to guidelines.
Managed monthly billing of $1.5M in bank premiums.
Managed calls from foreign clients and suppliers.
Assessed bank listings of returned checks; assign them to the corresponding representatives.
Set goals with colleagues, and interact e*ectively with management at senior levels.
Improved ongoing business relationship with current clients in the international marketplace: Ecuador, Peru, Argentina, American Samoa, among others.
Trained and develop sta* to ensure performed tasks comply with company' standards.
Increased of sales by 20%, maintaining quality and customer satisfaction.
MBA : Finance and Accounting, May 2014GPA: Sistema Universitario Ana G. Méndez - San Juan, PR
Graduated Summa Cum Laude GPA: 4.0Finance and Accounting Sistema Universitario Ana G. Méndez - San Juan, PR
Graduated Summa Cum Laude GPA: 4.0
Fluent in English and Spanish (native speaker)
asset management, billing, budgets, Business analysis, business strategies, call center, Change management, coach, content management, css, client, clients, customer satisfaction, database management, Dolphin, Fluent in English, functional, funds, html, information technology, Team building, leadership, meetings, mentor, Excel, Outlook, PowerPoint, Word, Problem solving, processes, progress, Project Management, Project planning, project plans, proposals, speaker, quality, Quality Control, Express, receiving, Risk assessment, sales, scripts, Spanish, Visio, workshops