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Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
SUMMARY
Information Technology Professional proven experience including roles as a project manager, business analyst, QA analysts and COBOL developer. Experienced in all stages of software development life cycle, from analysis through implementation. Successfully managed numerous projects and led teams in system, analysis of business requirements, vendor management, system development & implementation
Project Manager
Vendor Management
Resource Management *Software Development Lifecycle
Requirement Analysis
Communication Skills *Business Readiness
Project Cost Estimation
Problem Resolution
SOFTWARE HP TestDirector (Quality Center), HP Tools (Quick Test and LoadRunner), Microsoft Office, Visio, Xperditer, CICS, TSO, CA7, VASAM, Mainframe Scheduling, Comparex, FileAid, Lotus Notes, SAS, Deltamatic, SharePoint
OPERATING SYSTEMS UNIX, Windows Vista/XP, IBM, MVS, JES2
LANGUAGES C, Cobol, JCL, Visual C++, XML/XSL, Visual Basic
MAINFRAMES IBM Mainframe
DATABASE IBM DB2, SQL, Oracle, XML Schema, XPath, XQuery, XPass
Experience
12/2011 to PresentProject Manager/Business AnalystComputer Aid | York, PA,
Coordinated and tracked system requirements for secure flight projects; capture and document on-going changes and evaluation.
Assist in the business review, maintenance of user acceptance criteria; along with the business user testing and documentation to ensure the development of the software meet functional requirements.
Managed cross-functional projects that span multiple business units across the Fiserv enterprise driving innovation, new product functionality, and overall product maturity.
Responsible for all aspects of the implementation of assigned projects and provided a single point of contact for those projects.
Take projects from original concept through final implementation, working with internal Product Manager and external customers.
Interface with all areas affected by the project, both internal and external Managed full project lifecycle: commissioning, feasibility, requirements & analysis, design, construction, test, implement and the adopt phase in order to deploy systems enhancements customized to region.
Wrote and revised detail requirements document with sponsor, technical team until sign-off was obtained.
Worked closely with leadership, technical team and managers to evaluate their specifications and requirements to meet deadlines and stay in budget.
Defined milestones and implementation plans from feasibility through adopt phases Managed project budget and resources via HP Project & Portfolio Management application Created a project scheduled to track project task/activities via MS Project Communicated the requirements, design, estimates and risks to project sponsors for their awareness and approval Facilitated weekly status meetings to keep all stakeholders up-to-date with the progress of the project Coordinated with the appropriate teams to perform testing and monitored defects via Quality Center.
09/2011 to 12/2011Application Project ManagerCarrier Corporation | Mebane, NC,
Coordinated and tracked system requirements for secure flight projects; capture and document on-going changes and evaluation.
Assist in the business review, maintenance of user acceptance criteria; along with the business user testing and documentation to ensure the development of the software meet functional requirements.
Developed test plans and successfully tested Microsoft Office upgrade applications for compliance as part of a task team Written and revised user documentation with program manager until signoff was obtained for program design to ensure documentation was accurately documented.
Participated in joint application development (JAD) sessions to develop and agree upon a system that focuses on the business requirements meet project deadline 100% of the time.
Assisted the QA team with application performance post -implementation to prevent reoccurrence of issues identified during pre-release testing which significantly reduced internal start-up problems of customer issues increasing customer satisfaction.
Modified existing programs and implemented a self-audit program, to insure compliance with corporate security procedures, reducing litigation research time by 20%.
Performed unit testing development with QA team members, based on customer requirement changes, resulting in completing work as scheduled and improving customer satisfaction.
Developed test plans and successfully tested Oracle Applications for compliance as part of a task team Coordinated the design efforts to ensure that products were launched on schedule and within budget 100% of the time.
12/2010 to 09/2011Business Analyst ICentene Corporation | Owensboro, KY,
Coordinated and tracked system requirements for secure flight projects; capture and document on-going changes and evaluation.
Assist in the business review, maintenance of user acceptance criteria; along with the business user testing and documentation to ensure the development of the software meet functional requirements.
Written and revised user documentation with program manager until signoff was obtained for program design to ensure documentation was accurately documented.
Participated in joint application development (JAD) sessions to develop and agree upon a system that focuses on the business requirements meet project deadline 100% of the time.
Assisted the QA team with application performance post -implementation to prevent reoccurrence of issues identified during pre-release testing which significantly reduced internal start-up problems of customer issues increasing customer satisfaction.
Modified existing programs and implemented a self-audit program, to insure compliance with corporate security procedures, reducing litigation research time by 20%.
Performed unit testing development with QA team members, based on customer requirement changes, resulting in completing work as scheduled and improving customer satisfaction.
Coordinated the design efforts to ensure that products were launched on schedule and within budget 100% of the time.
07/2005 to 12/2009Quality Assurance AnalystAon Corporation | Louisville, KY,
Analyzed business and system requirements of specifications to create and execute test cases, test scripts manually and using automated testing tools to ensure that developed software systems meet functional requirements.
Created and executed test cases, revised and verified quality standards and test procedures for program design and product evaluation to a ascertain quality of software.
Provided on-going support of modification, requirement changes and enhancement with the customers and team members which resulting in a major reduction in down time.
Consulted and facilitated meetings with the developers and project managers' prior to implementation to review test results, test plans and test scenarios to consistently meet project deadline 100% of the time.
Monitored application performance post -implementation to prevent reoccurrence of issues identified during pre-release testing which significantly reduced internal start-up problems and eliminated 50% of customer issues increasing customer satisfaction.
Analyzed and tested new and modified software programs and software development procedures to verify that programs functioned according to user requirements and conformed to established guidelines.
Managed multiple test projects to ensure that testing was delivered on time and met quality standards 100% of the time.
02/2003 to 07/2005Project Coordinator/QA Analyst IIKEMP COMMUNICATIONS, INC | City, STATE,
Managed projects that leveraged existing components and complete solutions to provide remote and internet access.
Structured team meetings, communication plans, tracked issues, risks, and budget and provided status to stakeholders.
Provided training to external and internal customers on monitoring tools, and application settings for the network resulting in the elimination 50% of customer issue.
Performed software and server support for remote network monitoring for external customers.
Assisted with critical system outages, software upgrades, and capacity planning.
Coordinated with business executives, software experts, help desks, and data source teams in a 24x7 availability environment.
Responsible for troubleshooting 1st / 2nd level support connectivity for customer's access to internal devices performance, resulting in completing work as scheduled and improving quality.
Interacted with internal/external customers on 1st / 2nd level support of configuration settings to reestablish service.
Eliminated 50% of customer issues by providing training to external and internal customers on monitoring tools, and application settings for the network.
10/2000 to 05/2002Programmer/AnalystsMUTUAL OF OMAHA INSURANCE COMPANY | City, STATE,
Implemented, wrote, reviewed, tested, debugged, documented and modified code changes for new functionality core programs that run as one product programs.
Prepared testing environment to meet project deadlines by coordinating, prioritizing and project planning which resulted efficiency increases'.
Created and executed test cases to ensure that all software systems met functional requirements which resulted in consistently meeting project deadlines by coordinating priorities and project plans.
Installed program modules that included proper system scheduling, backup and recovery plans, library setup, and file retention to ensure service delivery requirements were being met 100% of the time.
Executed detailed walkthroughs to ensure a smooth transition to the QC and Production environment system, resulting in completing work as scheduled and improving quality.
Education
Expected in Bachelor of Science | Computer Science Computer Information SystemsBellevue University, Omaha, NebraskaGPA: Computer Science Computer Information Systems
Expected in Associate of Science | , , GPA:
Expected in PMP, Project Management Certificate | Nebraska College of Business, Omaha, NebraskaGPA:
Expected in | Kennesaw State University, Kennesaw, GeorgiaGPA:
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