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Project Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-performing Project Manager with over eight years of experience delivering successful improvements for business operations, profitability, and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Skills
  • Workforce training
  • Project development and lifecycle
  • Work flow planning
  • Performance improvements
  • Systems implementation
  • Multi-unit operations management
  • Client rapport
  • Data review
  • Risk management
  • Staff training and mentoring
  • Process improvement
  • Processes and procedures
  • Productivity improvement
  • Microsoft Office Suite expert
  • Quality assurance and control
  • Conflict management
  • Project management
  • Root cause analysis
Education and Training
University of Phoenix Tempe, AZ Expected in 05/2014 Master of Science : Health Administration/Informatics - GPA :
University of Phoenix Tempe, AZ Expected in 09/2006 Bachelor of Science : Business Management - GPA :
University of Phoenix Tempe, AZ Expected in 07/2002 Certification : Human Resources Management - GPA :
Franklin Medical College Albuquerque, NM, Expected in 05/1996 Certification : Medical Assisting - GPA :
Quality Certificate Albuquerque, NM, Expected in 09/2017 Certification : Quality - GPA :
Institute For Healthcare Improvement Cambridge, MA, Expected in 04/2016 IHI Open School For Healthcare Professions : Patient Safety - GPA :
John Hopkins University Baltimore, MD, Expected in 06/2020 Certification : Contact Tracing - GPA :
Experience
Ferguson - Project Manager
Durham, NC, 11/2017 - Current

· Defined and outlined project deliverables and monitored status of tasks.

· Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.

· Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.

· Developed new analytics tool to allow senior management to understand impact of each project.

· Maximized customer satisfaction through effective operational management in accordance with all quality standards and customer requirements.

· Managed and partnered with contractors to monitor performance and meet tight project deadlines.

· Led turnaround of stalled redevelopment project through coaching and mentoring leadership staff in documenting for accountability.

· Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.

· Trained and coached key team members on production techniques to establish expectations and comply with quality guidelines.

· Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.

· Aided senior leadership during executive decision-making process by delivering weekly compliance reports to identify process improvement or corrective action.

· Assisted quality manger in coordinating activities, updating team members, and managing inquiries for consistent delivery of quality products and services.

· Evaluated service and process disadvantages and suggested solutions, including changes to processes, service or quality standards where warranted.

· Increased productivity through various process improvement implementations.

· Spearheaded Patient Centered Medical Home certification and Patient Safety projects by delegating tasks to the Quality Manager, Safety Officer, Chief Executive Officer, Chief Nursing Officer and Clinical Medical Officer, supervising all aspects of project planning and implementation and remedying issues quickly.

· Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.

· Audited 3 work plans per month and offered recommendations for improvements.

· Enhanced traceability, processing, reviewing and developing organization systems for tracking, permits and proposed change order requests.

· Aligned project specifications, schedules and phase deliverables across all teams, members, and external parties to conform with user needs and client requirements.

· Conducted technical and customer meetings to increase communication and strengthen internal and external relationships..

Accenture Contractor Jobs - Quality Management Consultant
Troy, MI, 03/2015 - 11/2017

· Facilitated all Joint Commission standards and CMS’s condition of participation to ensure site meet standards for compliance.

· Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.

· Reviewed established procedures to assess areas in need of improvement.

· Coordinated with primary care, radiology, emergency, and inpatient departments to manage organization's patient safety and compliance goals and objectives.

· Collected, tracked, and evaluated current business and market trend data.

· Documented research findings and prepared polished reports highlighting results and potential improvement strategies.

· Managed patient safety incident reporting system, facilitating transfer of data to users.

· Researched and led investigations into various areas to drive improvements and devise new processes.

· Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.

· Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication, and cost controls.

· Leveraged Tableau, EMR, excel and SQL to input and compile data gathered from various sources.

· Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Draper Laboratory - Revenue Cycle Manager
Washington, DC, 02/2014 - 03/2015

· Participated in daily revenue cycle processes, coordinating work of thirty team members focused on maximizing profitability and increasing revenue.

· Monitored revenue and compared to targets to address any variances.

· Analyzed and reported on billing cycle data to inform executive team.

· Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.

· Provided revenue cycle process support to all clinical personnel, including resolving procedure challenges.

· Set up and monitored payment plans and processed payments.

· Reviewed historical billing data to check compliance with internal and regulatory standards.

· Leveraged excel and SQL to input and compile data gathered from various sources.

· Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

· Collaborated with others to discuss new system change opportunities.

DaVita Medical Group - Billing Manager
City, STATE, 02/2009 - 03/2014

· Developed improved standard operating procedures to increase billing accuracy and cash flow.

· Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.

· Set up and maintained IDX electronic billing system.

· Helped customers to bring accounts into good standing by implementing payment plans.

· Engaged in oversight of all billing for Medicaid, Medicare, commercial and IHS.

· Developed performance improvement plans based on deep reviews of current work.

· Enforced operational compliance with state and federal laws, MLN and HEDIS standards.

· Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

· Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.

· Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.

· Evaluated employee job performance and motivated staff to improve productivity.

· Conducted weekly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.

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Resume Overview

School Attended
  • University of Phoenix
  • University of Phoenix
  • University of Phoenix
  • Franklin Medical College
  • Quality Certificate
  • Institute For Healthcare Improvement
  • John Hopkins University
Job Titles Held:
  • Project Manager
  • Quality Management Consultant
  • Revenue Cycle Manager
  • Billing Manager
Degrees
  • Master of Science
  • Bachelor of Science
  • Certification
  • Certification
  • Certification
  • IHI Open School For Healthcare Professions
  • Certification