Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Strategic project leader with experience leading the successful and on-time delivery of high quality deliverables by collaborating with internal and external stakeholders to communicate goals, expectations, and metrics. Accomplished at ensuring Sprint goals and release goals are clearly defined and communicated to diverse teams with unique bottom lines. Experience creating standardized processes for teams, executing complex business redesigns, and cross- functionally collaborating with internal and external stakeholders, vendors, and partners. Adept at employing blended research methods including market, qualitative, and quantitative to enhance organizational functionality and provide consultatory support to leadership, internal stakeholders, and external partners.

  • Data Analytics & Modeling
  • Training Curriculum Development & Facilitation
  • Developing and Archiving Artifacts
  • Business process re-engineering
  • Lean manufacturing and design
  • Project planning and development
  • Project Documentation
  • Business Process
  • Requirements Gathering
  • Communication
  • Knowledge Transfer
  • Meeting Minutes
  • User Testing
  • Monitoring
Work History
PROJECT MANAGER, 04/2020 to Current
FergusonEast Syracuse, NY,
  • Develop, manage, and evaluate impact of complex process improvement projects, internal audits, and change management processes valued at $1M+.
  • End to end project management including scope development, deliverable agreement, Statement of Work drafting, timeline development, vendor selection, and budget reconciliation.
  • Develop processes, frameworks, trainings, templates/forms, standard operating procedures, strategic plans, and 30-, 60-, and 90- day goals to improve revenue, operations, and employee retention.
  • Cross functionally collaborate via email, phone, and Zoom with internal and external stakeholders to ensure smooth implementation of innovative policies and practices.
  • Facilitate executive, board, and front-line staff trainings to improve compliance, quality assurance, and performance metrics.
  • Responsible for end to end claims management including but not limited to ensuring complete and accurate claims reporting, communicating with, and responding to claimants and providers.
  • Liaise across departments to coordinate and execute information requests, including but not limited to subpoena, audit and other requests from agencies such as Department of Labor, EEOC, or other administrative agencies, or from other third parties, such as opposing counsel, or insurance adjusters.
  • Draft and send 20-30 timely denial or payment of benefits in accordance with jurisdictional requirements each week.
  • Created automated program to monitor and document project progress.
  • Reined in project costs while meeting key milestones.
  • Provided management for internal personnel, contractors and vendors.
PROJECT SUPPORT II, 06/2016 to 04/2020
CarelinkHarleysville, PA,
  • Liaised across stakeholders and partners including sponsors and project leaders to deliver transparent, timely and concise verbal and written communication during regular status updates and technical reports.
  • Employed agile project management methodology and other formal processes and tools to manage resources, budgets, risks and changes.
  • Developed PowerPoint presentations, one-sheeters, and guides to support accurate application completion.
  • Identified and resolved gaps in efficiency by developing, piloting, and implementing innovative processes, tools, forms, and templates to achieve advanced project management.
  • Managed development, compliance, reporting, and reconciliation of $2M annual budget; Identified $2.5K in waste and erroneous spend over two years; Ensured contract and grant (state and federal) compliance.
  • Improved annual audit compliance by implementing quarterly budget reporting and internal evaluation.
  • Performed data gathering and research to support sourcing and cross-functional projects.
  • Reviewed project materials and deliverables for adherence to methodologies and procedures.
  • Maintained and reviewed daily and weekly client reports.
Residential Counselor, 01/2015 to 06/2016
Chesapeake Center, IncCity, STATE,
  • Responsible for ensuring safety, supervision, and transportation to court, school, doctor, and home visits for approximately 25 adjudicated clients between 16-21 years old.
  • Supported socio-emotional development of clients by facilitating workshops and trainings on setting and meeting goals, succeeding in school, parenting, conflict resolution, college admission, communicating boundaries, and respecting peers and authority.
  • Ensured continuum of care for clients by collaborating with internal and external partners including therapists, physicians, families, social workers, and judicial staff to discuss treatment plans, goals met, and progress in behavioral interventions including mental health referrals.
  • Supported safe discharge and age out of clients by developing, executing, and evaluating impact of discharge plans.
  • Maintained compliance to organization, city, and state regulation concerning case management by documenting, maintaining, and filing case progress every 30 days.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
High School Diploma: , Expected in 05/2011
Cambridge South Dorchester High School - Cambridge, MD,
  • Lean Six Sigma White Belt, Council for Six Sigma Certification - JAN. 2021
  • Project Management Essentials, Council for Six Sigma Certification - JAN. 2021
  • ITIL V4, Axelos - JAN. 2021
  • Certified Scrum Master (CSM), ScrumAlliance- JUN. 2021 - JUN. 2023

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  • Cambridge South Dorchester High School

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  • High School Diploma

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