Multi-talented Project Manager offering 4 years of experience in orchestrating operations activities, financial support, scheduling and resource management to achieve project objectives. Poised and cooperative in driving stakeholder meetings to determine estimates, develop budgets and define project timelines. Motivated to deliver projects on time and within the established budget by monitoring progress, enforcing deadlines, ensuring cost controls and resolving problems quickly and effectively. Expert in Customer engagement, skilled mentor and mediator.
Manage UC, ECC, and Mobility hosted ShoreTel implementation projects and function as lead for all activities in design, deployment, and project closure phases of implementation methodology
• Ability to provide accurate telephony design for Hosted solution to Network System team
• Manage onsite engineering resources, Client programmers, and System Programmers during deployment phase of projects.
• Function as senior technical resource to onsite engineering resources both from a telephony and networking perspective.
• Design telephony solutions/ suggest for what best value for clients structure to maximize features and benefits based upon discovery data gathered during the discovery phase of project.
• Foster collaborative environment across functional teams
• Effective meeting management and on-time publishing of meeting minutes.
• Keep management aware of project status, critical paths, and associate risk
• Process improvement and development
• Create a project schedule and plan with financial, resource and material requirements. Also manages large/complex customer facing projects or multiple smaller projects
• Upon receiving purchase order from customer, engage with customer to understand detailed business requirements for customer's phone system and translate them into technical requirements.
• System Programming. Building Client Call Flow structure.
-Receiving calls for inquiries (Knowledge Base) and activation/ Registration.
-Process for upgrading and purchasing support for Software.
-Process of RMA and returned products.
-Assisting installation and downloading software.
o IBM Cognos
o Business Intelligence
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