Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Project Manager with over 10 Years of expertise in driving, managing, and facilitating program governance around structured agile backlog management.

An effective Team Leader and Collaborative team player skilled at setting up PMO processes in line with the Organization standards and project specifications.

History of being an effective team member with full understanding of the underwriting process and team needs.

Capable of deriving appropriate metrics for reporting to identify gaps, assess risks and track resource utilization to monitor project progress.

  • Project Management Methodologies
  • Budget Management
  • MS Office
  • Team management
  • Time management
  • Risk management
  • Communication Management
  • Incident & Change Management
Expected in 2010
Bachelor of Engineering: Computer Science
Rajiv Gandhi Institute of Technology - Karnataka,
  • CSM (Certified Scrum Master)-Certificate ID: 000997700
  • ITIL V3 (2011 Edition)
04/2021 to Current
Project Manager Us Government Other Agencies And Independent Organizations Auburn, CA,
  • Lead Internal projects and worked with development and test teams to develop and define workflows and test practices,methodologies to design business processes using Robotic Process Automation (RPA) .
  • Defined orchestration based on bot pool.
  • Managed agile ceremonies to ensure effective and smooth delivery.
  • Coordinated with business and technology teams in streamlining workflows.
11/2019 to 04/2021
Project Manager Us Government Other Agencies And Independent Organizations Auburn, WA,

As part of Portfolio Management Activities:

  • Worked with relevant stakeholders to manage regular prioritization to deepen Program's focus on improving Client experience through 90-day JIRA backlog review process.
  • Items in execution are monitored closely to review RAG status, Impediments, Help Needed update into Monthly /Quarterly prioritization reviews
  • Re-prioritization of initiatives managed effectively with Quorum's decision to review initiatives that are no longer viable.
  • All actions from Monthly /Quarterly prioritization reviews are tracked through detailed Minutes to ensure closure prior to next review.
  • Retrospectives after each review conducted, to improve overall agile review experience.
  • Portfolio Financials maintained and managed in Clarity. Monthly Review of Forecast Vs Actuals reviewed to analyze budget utilized inline with work prioritized/Completed.
  • Stakeholder matrix for portfolio , managed effectively through periodic update of Program Terms of Reference.
  • Clarity Review of Milestones /Product Owner Attestations for post Go-Live items conducted periodically to ensure strict adherence to project management processes.
  • Streamlined JIRA backlog review process.

As part of Project Management Activities:

  • Resource Squad View managed effectively through TRELLO to identify gaps that may require potential hiring.
  • Monthly budget provided across participating projects tracked and managed through project codes to ensure effective reconciliation of Actuals across allocated resources.
  • Procurement and renewal of Software Licenses managed through ARIBA, by liaising and reviewing with Vendor based on scope of work agreed and charging based on Statement of work Signed off.
  • Managing and facilitating Quarterly Town halls to provide a view on Project Progress, Pipeline Work & Recognitions.
  • Project staffing based on new work requirement by working alongside Business management and Vendor team.
  • Part of the Multi Year Cross Skilling Vision, to address gaps on resource availability, demand for skillset higher than existing capacity & Opportunities to contribute secondary skillset.
  • Enhanced budget tracking and utilization metrics for effective resource allocation.
06/2013 to 11/2019
PMO Lead Jones Lange Lasalle Inc. Boston, MA,
  • Facilitate & drive monthly project governance reviews with key stakeholders to review project health, track any risks / vulnerabilities to take appropriate measures.
  • Track actions derived from these reviews to closure.
  • Prepare monthly dashboards for Senior Leadership with view on metrics across Operations, Finance, Resources, Automation & Training Contributed effectively to maintain project CCI within stipulated SLA, by providing Project Managers a monthly trending view on their project DNP costs highlighting any major variances and corrective measures.
  • Leading the team to work alongside recruitment to fulfill positions against open project demands within stipulated timelines to ensure seamless business delivery.
  • Prepared SOW's for external work opportunities to track scope, cost & schedule against deliverable.
  • Tracking project burn analysis for service delivery managers against the forecast to depict variances in the demand & supply.
  • Facilitate project town halls, so leadership can discuss priorities, road-map and retrospect past performance.
  • Leading and guiding the team to ensure project specific procurement are carried out within specified timelines.
  • Identify & drive project training needs to up skill & cross skill resources.
  • Conduct project Specific New Joiner Orientation session for new recruits in the project to understand the estate, policies & important POCs to reach out for information.
11/2010 to 06/2013
Project Coordinator One Gas Harlingen, TX,
  • Collate data for reporting Monthly Metrics across organization for Global CIO and senior leadership team.
  • Assisting and supporting Project Manager in day today project tasks & activities.
  • Collaboration and co-ordination with technical teams for daily status updates of ongoing projects.
  • Facilitate Project Kick off.
  • Project Charter updating for project initiation.
  • Facilitate User Acceptance Testing for client.
  • Facilitate and assist with Daily Scrum meetings.
  • Communicate and follow up with stake holders on key issues obstructing project goals and delays in deliverable.
  • Facilitate Monthly PMO Reviews for ongoing projects to track project progress.
  • Reporting project relevant metrics each month to identify, analyze, prioritize, mitigate and communicate project risks.
  • Assist Mergers & Acquisition team with domain transfer process.
  • Derive Metrics across verticals to project Efficiency & Productivity.

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School Attended

  • Rajiv Gandhi Institute of Technology

Job Titles Held:

  • Project Manager
  • Project Manager
  • PMO Lead
  • Project Coordinator


  • Bachelor of Engineering

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