project manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

IBM accredited Advisory Project Manager with more than 11 years of IT experience with last 6 years focus on software project management and leadership positions. Effective in leading multiple projects from inception to deployment utilizing cross-border resources in industries such as Financial and Public Health care services sectors. Innovative Mainframe Competency Lead bringing more than 2 years of success in building Mainframe capability for IBM PH Global Delivery Center.

Core Qualifications
  • Global and strategic sourcing
  • Budgeting and forecasting
  • Process improvement
  • Risk management
  • Organized
  • Project development and lifecycle
  • Change Management
  • CMMI Level 5
  • People Management
  • Business and Technical requirements
  • Contract management
  • Project Scheduling
Professional Experience
Project Manager, 04/2011 - Current
Veolia Louisiana, MO,

CVS Caremark is one of the largest Pharmacy Benefits Manager providers across United States of America. IBM GBS has been providing an end-to-end SDLC service to CVS Caremark since 2005.

  • Managed multiple concurrent RxClaim projects using CVS Software Engineering Process and utilizing cross border resources.
  • Used Microsoft Project, RPM tools and Clarity to develop a comprehensive project plan based on the Estimates and Assumption provided by the technical team.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Established, negotiated and gained CVS Stakeholder's Agreement on each Project Estimates and delivery timelines.
  • Collaborated with various resource Vendor leads in managing commitments and deliverables across the whole Software development life cycle phase from Requirement, Design, Development, QA and UA.
  • Tracked and reported each projects milestone using CVS Release Tracker tool and communicated it thru weekly project status meeting with the CVS IT delivery team.
  • Interacted with team and extended team to ensure all risks and issues were identified and mitigation plans were developed and implemented.

Technical Project Manager, 04/2010 - 03/2011
Infosys Ltd Lakewood, NY,

The HIPAA 5010 project is a Federal Mandate affecting all Health Care providers, Health Plan and Health Care Clearinghouse in the United States to adopt this new electronic transmission Format starting Jan 1, 2012. BlueCross BlueShield of Minnesota being a Health Care insurance provider needs to upgrade and modify their current system in able to comply.

  • Created overall Technical Development and Project Management plans for all Mainframe Applications ( CRP – Claims Repository, CFE – Consolidated Front End, Star Online, HTM Post, CCS and HTM Post) under the Pre and Core area.
  • Defined project deliverables and technical requirements in two major Mainframe Applications - the Core CRP and CFE.
  • Enforced code development review, change management and promotion processes as per the BCBSMN Build Process Guidelines.
  • Provided code development estimates and build project plan for each iteration.
  • Identified code defects using the Rational Clear Quest tool and task allocation to the developers.
  • Executed proof of concept implementations to validate proposed technical solutions.
  • Monitored the day-to-day ITS Local Code Development progress to ensure quality of deliverables and manage any issue that may encounter.

Technical Project Manager, 09/2009 - 03/2010
Infosys Ltd Long Island City, NY,

JP Morgan Chase Migration project involves the actual transfer of Investment Banking Mainframe system to a new location. All Line of Business are required to test the functionality and performance of each System before and after the migration.

  • Deployed in System Operations group to assist and evaluate Systems readiness and performance.
  • Developed new analytics tool (Rexx and DYL280 scripts) to allow senior management to understand the performance impact of the migration.
  • Monitored team progress and enforced deadlines.

Project Manager, 04/2009 - 08/2009
Veolia North Salt Lake, UT,

This is one of the Global Delivery Center - Project Management Office's initiatives to pre-assess and validate all Managed and Staff-Augmented projects under IBM Solutions Delivery - Application Services if they are still in compliance with CMMI Level 5 in preparation for its SCAMPI C and SCAMPI A assessment.

  • Assigned as one of the Appraisal Team Members focused in project management work stream.
  • Gathered evidence and artifacts from different Projects under Application Services and reviewed then in compliance with OPAL and WWPMM standards.
  • Delivered Classroom training with other Project managers and Team members regarding CMMI Level 5 focused in Project Management area.
  • Conducted actual interview and assessment during harvesting of evidence.
  • Performed SCAMPI C assessment.

Global delivery Center - Mainframe Competency Lead, 03/2007 - 04/2009
Veolia Omaha, NE,

Overall responsible in providing supplies of Mainframe resources to fulfill different requirements on both Local and Global Opportunities. Mainframe is one of the key areas that was built from ground-up and provided the foundation of the PH GDC niche capabilities.

  • Liaised with both Local & Global Solutioning team and Sector/Industry Leaders in identifying requirements and opportunities to drive the PH GDC Mainframe Competency.
  • Collaborated with cross-functional teams to draft project schedules and their resource plans.
  • Negotiated for critical Mainframe resources, consistently promoted and reinforced positive behaviors, and developed succession plans and release strategies.
  • Created and implemented a project resource plan, overall training plan staffed project with appropriately skilled individuals, maximized contributions of a globally integrated team, and addressed individual performance issues.
  • Ensured team members had opportunities for education, mentoring and experience to grow skills.
  • Balanced critical resources across program to ensure maximum client value.
  • Developed Leadership in a Technical competency mainly focusing in Mainframe Application technologies.

Project Manager, 05/2006 - 11/2007
Veolia Pennsauken, NJ,

The ASEAN IBM MF Maintenance & Support project comprise of 17 applications written in PL/I and Rexx using IMS DB and DB2 databases. This project is one of the focus projects during the CMMI Level 5 certification last May 2007 which gave Jessica more knowledge and exposure in Software Engineering Processes and Methodologies.

  • Defined and documented the DOU/SOW for description of scope of work, list of deliverables, acceptance conditions, SLAs, completion criteria and the terms and conditions between ISD and IBM ASEAN AMS.
  • Contributed in developing a Project Management System Plan that was used to define the agreement between ISD and the IBM ASEAN AMS.
  • Mentored 8 junior members of the delivery team to ensure the Project risk and issue log were accurately maintained.
  • Tracked budget and performance against the baseline thru bi-monthly Financial reports sent to IBM ASEAN PM.
  • Contributed to the development of the quality plan and mentored team members in the execution of the plan.
  • Collected and reported status of Production Ticket SLAs on a weekly basis using the APRT tool and provided the corrected action in any variation or outliers.
  • Conducted and reviewed Project Phase Assessments with team and stakeholders for enhancement projects.
  • Tracked and managed Risk and Issues that resulted to a corrective action every weekly team meetings.
  • Conducted kick-off and status meetings with teams to ensure dissemination of timely project information.
  • Managed day to day operation of the Production support to meet the SLA and addressed any escalation or change request.
  • Assessed team member skill sets and assigned appropriate project tasks and responsibilities.
  • Maintained the organizational chart and documented team responsibilities, roles and expectations for effective team work.

Project Manager, 10/2006 - 07/2007
General Dynamics Telework, MA,

The Australia Sales reporting Project is one of the IBM Global Accounts performed by PH GDC (formerly known as Application Services). AS provides application maintenance & supports as well as on application development on IBM Australia’s front-end requirements. The technologies used were merely on Brio Query tools and DB2 in IBM Australia’s Business Intelligence applications.

  • Managed the scope, cost, schedule, and contractual deliverables between IBM Solutions Delivery and IBM Australia.
  • Defined and documented the DOU for description of scope of work, list of deliverables acceptance conditions, completion criteria and the terms and conditions between ISD and IBM AU.
  • Established a project plan and gained client agreement on the plan as part of a Project Management System.
  • Used Microsoft Project and RPM tools to develop a project plan incorporating the baseline assumptions to define deliverables and timeline.
  • Conducted weekly meetings with pre-published agenda, resulting actions and minutes recorded in the team data repository.
  • Managed work budget and created bi-monthly financial reports that is reviewed with the Project Stakeholders.

Technical Project Lead, 07/2005 - 05/2006
IBM Solutions Delivery - IBM Australia City, STATE,
  • Assigned as the technical lead which translates the high level design to a low level design.
  • Created batch programs using Rexx scripting for the New Wintel server infrastructure project.
  • Designed and developed an MS Access Front-end that maintains and updates the Wintel's production DB2 database.
  • Designed and created VBA script for Excel report automation.
  • Created Brio queries that pull data on different DB.
  • Analyzed and enhanced existing AP reports for business process improvement.
Work History
Senior COBOL Developer - Consultant, 01/2005 - 04/2005
SPL World Group Manila Manila, PH
Associate IT Specialist, 2002 - 01/2005
BPI Computer Systems Corporation Manila, PH
Bachelor of Science: Electronics and Communications Engineering, Expected in 2001
University of the East - ,
Status -

Licensed Electronics and Communications Engineer

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Resume Overview

School Attended

  • University of the East

Job Titles Held:

  • Senior COBOL Developer - Consultant
  • Associate IT Specialist


  • Bachelor of Science

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