project manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

  • Effective leader
  • Process improvements
  • Coaching and mentoring
  • Client Account Management
  • Client Conflict Resolution
  • Performance improvement
  • Product development
  • Deadline-oriented
  • Operations management
  • Team Leadership
  • Training and Development
Work History
Project Manager, 06/2020 - Current
Flowserve Corporation Creedmoor, NC,
  • Manage three teams in Azure Dev Ops while leading in an Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Led and managed staff of 20 team members engaged in administering complex IT infrastructure.
  • Led and assisted technical upgrade projects for clients by working and coordinating with developers, stakeholders and all leadership teams to role out a new client facing website and facilitating roll out's with internal and external users.
  • Responsible for story writing, prioritizing sprints with new development, stories and bugs.
  • Responsible for hiring and development of developers and support team.
  • Responsible for weekly TPS Reports to Executive Team on the current status of projects. Responsible for achieving quality and deadlines on projects.
  • Responsible for communicating Release Notes to internal and external users of the system on a weekly basis through internal communication and WalkMe through the client facing site.
  • Responsible for educating all internal Team Members and Executive Team on new features and enhancements with the changes to the website.
  • Responsible for leading backend Robot Tester Specialist along with leading front end specialist team.
  • Was the lead in speaking with the top profile clients on their needs, wants and expectations with the new software. Gave them demos on the changes and technology prior to development and also took their feedback on recommendations and continue to work with them.
Director of Operations Specialist, 09/2014 - 06/2020
Nutrien Ltd. Santa Maria, CA,
  • Oversaw a Department of 15 Operations Specialists. Team was responsible for 225-275 new restaurants on the conversion over to the accounting system and teaching the clients best practices on the system
  • Also while being responsible for clients in conversion, the team was also responsible for over 1800 clients and almost 10,000 users of the system not in the conversion process.
  • Implemented and streamlined,consistent training materials for Operations Specialists and clients to use through the onboarding process so every client could be trained with the same materials and one message to ensure client retention.
  • Oversaw client satisfaction and responsible for all escalated quality assurance calls from clients. Responsible for taking all negative client escalated calls.
  • Oversaw Annual, Quarterly and Monthly Client Churn. Responsible for communicating to Executive Team and finding areas of need within the results. Results showed churn trend from 14 months to 40 months in 4 years as result of changes to Best Practices, Policies, Procedures and Technical Enhancements that were made directly from client churn.
  • Assist in new development and provide creative ideas on system development while taking into considering what is Good for the Client, Good For Profit and Good for the Company in every business decision.
  • Collaborated with Compliance team to review new labor laws, and facilitated communication to internal and external users.
  • Assist with other Department Heads to support them on conversations with the clients on client needs.
  • Streamline communication between department heads to executive team.
  • Responsible of ongoing development of the training team.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assists in the development of other departments and department heads.
  • Works along side with the Sales Team to help them identify the right client and how to identify clients that are not a good fit.
Operations Specialist, 07/2012 - 09/2014
Restaurant Solutions Inc. City, STATE,
  • Responsible for training and overseeing 20-25 different restaurants throughout the implementation in conversion over to Accounting System at one time, while also being the industry expert for over 150 other restaurants that have completed the conversion process.
  • Coach and train clients how to accurately submit payroll on a weekly basis and to make sure they were in compliance with their local laws.
  • Responsible for traveling across the country to meet with Owners, CEO's, COO's, CFO's and Management Teams to put together action plans on how to improve costs and more effectively use the software.
  • Teach best practices to Owners, CEO's, COO's, CFO's and Management Teams how to successfully cut costs Helps restaurant implement Inventory Management, Weekly Spending and cost and labor control management.
  • Working with Restaurant Owners, CEO's, COO's CFO's and Controllers on effective budgeting, forecasting and multi unit management.
  • Helping the restaurant identify target costs and preparing and reviewing Breakeven Analysis with Restaurant Owners.
  • Teaching operators how to identify areas of opportunity and putting together a 28 day plan to achieve results.
  • Helping Restaurant Owners, CEO's and CFO's understand their Balance Sheet and Cash Flow Statements and cash management and how to manage cashflow.
  • Took lead role in testing out new business models for the company and how we would move forward with our business model.
General Manager/Manager/Corporate Trainer, 01/1999 - 07/2012
Brinker International Inc. City, STATE,
  • Opened 32 new stores as a Trainer and Lead from 2001-2006.
  • Traveled to Germany to consult and develop a franchisee on Ramstien Air Force Base.
  • Worked for 3 months with the Franchisee and their GM to put systems in place and provide structure for their $6.2 million/year operation.
  • Supervised, coached and redirected staff of 60-100 Team Members.
  • Responsible for ongoing development of management.
  • Area Training Manager for an area of nine Chili's, responsible for conducting Trainer Certification, conducting quarterly meetings with eight Restaurant Training Managers.
  • Plan area trainer outings for Team Members that were trainers.
  • Field Support Trainer for one of the initial launch's of Aloha and Menulink roll out in the Colorado Market, responsible for supporting the Management Team as well as Team Members through the launch.
  • The link between the IT Department, Training Department and the Restaurant.
  • Gave feedback to help with future roll outs as well as participated in Conference Call Classrooms with other future Field Support Trainers and shared best practices and stories from my experiences Responsible for inventory, profit and loss reconciliation.
  • Monitored product quality and food safety practices to ensure food cost and quality standard consistency.
  • Conducted internal self-health inspections to maintain high standards and practices above legal state requirements.
  • Acting General Manager of my restaurant when the General Manager was on leave, responsible for balancing people, quality and profits.
  • Responsible for peer evaluations and ongoing development.
  • Maintained all required certifications for food handling and alcohol service Effectively running costs and achieving results through inventory controls, budgets and spending management.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Held weekly meetings with manager's to identify techniques to overcome sales obstacles.
  • Assessed financial statements and Operational reports to evaluate store performance, develop targeted improvements and implement changes resulting in 2.5% increase in IBITA.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency to improve Operational Costs such as labor and food cost.
High School Diploma: , Expected in 05/1999
Bear Creek High School - Lakewood, CO
Status -
: General Studies, Expected in
Metropolitan State University of Denver - Denver, CO
Status -

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Resume Overview

School Attended

  • Bear Creek High School
  • Metropolitan State University of Denver

Job Titles Held:

  • Project Manager
  • Director of Operations Specialist
  • Operations Specialist
  • General Manager/Manager/Corporate Trainer


  • High School Diploma

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