project manager resume example with 9 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Certified Scrum Master with over 6 years of experience in IT and Information Security project management. Highly skilled in managing complex projects, directing cross-functional teams, and communicating effectively with diverse stakeholders. Possesses industry-recognized certifications in CompTIA Security+, Certified Ethical Hacker (CEH), and Splunk User (SIEM), demonstrating a strong commitment to maintaining knowledge and expertise in the field. Looking to contribute my experience and leadership skills to drive successful Agile projects.

  • Project Management
  • Data analysis and Interpretation
  • Change Management
  • Customer Service
  • Problem Solving
  • Presentation Skills
  • Cybersecurity
  • Time Management
  • Security Operations
  • CRM
  • Third-Party Risk Management
  • Work flow planning
  • Software Development Life Cycle (SDLC)
04/2022 to 08/2022
Project Manager Katerra Seattle, WA,
  • Fostered productive relationships with ITS staff, partners, and stakeholders to successfully deliver secure enterprise programs. Result: Increased stakeholder satisfaction by 20% as measured by post-project surveys.
  • Managed programs and projects for the department, controlling scope and directing project budgets to meet deliverables. Result: Improved project delivery efficiency by 15% through implementation of Agile methodologies and effective budget management.
  • Collaborated with security teams, technical leads to prioritize, plan and execute projects. Result: Reduced time-to-market by 10% by streamlining cross-functional team collaboration and implementing Agile methodologies.
  • Led comprehensive program plans for successful cybersecurity and security framework remediation. Result: Achieved compliance with industry security frameworks and standards (e.g., ISO 27001, NIST Cybersecurity Framework) for 100% of enterprise programs.
06/2021 to 04/2022
Project/Program Manager Dell Inc Overland Park, KS,
  • Contributed to vendor selection and management processes, resulting in highest quality work being completed in accordance with company guidelines.
  • Metrics: Increased vendor quality rating by 20% in the first quarter of vendor review process.
  • Managed and supervised daily program operations while adhering to policies and regulations.
  • Metrics: Reduced average time to resolve program operation issues by 30% by implementing Scrum framework for daily stand-ups.
  • Effectively identified and communicated potential obstacles to the team, enabling coworkers to identify risks on their own.
  • Metrics: Reduced team risk assessment time by 50% by implementing a Scrum framework for risk identification and mitigation.
  • Achieved a perfect record of on-time delivery for all program projects, meeting all contractual and deliverable commitments.
  • Metrics: Improved program delivery time by 20% by implementing Agile methodology for project management.
  • Built strong relationships with external partners to negotiate favorable prices (procured materials at 65% of market price).
  • Metrics: Reduced program procurement costs by 15% by implementing Agile negotiation tactics with external partners.
  • Created a project timing and risk mitigation plan that identified and addressed potential problems before they occurred, leading to a 25% increase in productivity for the operations department.
  • Metrics: Improved department productivity by 25% by implementing Scrum methodology for project planning and risk mitigation.
10/2019 to 10/2021
Training Manager Charles Schwab Corporation Chesterfield, MO,
  • Implemented and improved training methods to increase the success of instructional programs and optimize learning opportunities, resulting in a 20% increase in training effectiveness.
  • Facilitated orientation sessions and provided on-the-job training for new hires, resulting in a 50% decrease in the onboarding time for new employees.
  • Conducted regular evaluations of training programs and recommended improvements to upper management to increase their effectiveness, resulting in a 30% improvement in the overall quality of training.
  • Oversaw the orientation process for over 15 new employees annually, ensuring they were fully trained and onboarded in under 2 weeks.
  • Led a team of 55 individuals in the training and deployment of Navy-wide evaluations across three bases, ensuring compliance with regulations and protecting vital assets valued at over $250B and more than 100,000 personnel.
  • Developed a comprehensive risk management strategy that eliminated 99% of roadblocks through the monitoring of issues, dependencies, and resources, resulting in a 25% improvement in project timelines.
  • Provided ongoing coaching, counseling, and feedback through daily, weekly, and monthly sessions, resulting in a 90% increase in team satisfaction and a 20% reduction in turnover.
  • Conducted orientation sessions and organized on-the-job training for new hires, resulting in a 50% increase in the retention of new employees after six months.
07/2013 to 09/2019
Program Manager/ Project Manager Precision Medicine Group Chicago, IL,
  • Successfully implemented a comprehensive training program that optimized the onboarding process for new employees, resulting in a 45% reduction in the time required to become proficient in their roles.
  • Leveraged expertise in lean Six Sigma and agile methodologies to significantly improve project efficiency, resulting in a 25% reduction in standby times.
  • Demonstrated strong leadership skills by effectively managing a team of 4 project managers across multiple programs.
  • Exhibited financial acumen by overseeing a budget of over $8M and assuming control of data management systems.
  • Collaborated with various departments to foster a culture of transparency and cooperation, leading to the company being recognized with the Superior Performance Award for two consecutive years.
Education and Training
Expected in to to
Bachelor of Science: Cyber Operations And Warfare
Southern Methodist University - Dallas, TX
Expected in to to
Certificate: PenTesting, Incident Response, & Forensics
Coursera- IBM Cybersecurity Analyst - IBM,

Developed and honed essential knowledge and skills to enter today's dynamic cybersecurity workforce. Established knowledge of cybersecurity analyst tools including data protection; endpoint protection; SIEM; and systems and network fundamentals; acquired knowledge around key compliance and threat intelligence topics important in today's cybersecurity landscape; gained skills for incident responses and forensics.

Expected in to to
: Cyber Operations And Warfare
Intellectual Point - Sterling, VA,

Training and certifying in Sec+, CEH, and Splunk user certifications helps to enhance cybersecurity skills and knowledge. The CompTIA Security+ (Sec+) certification provides a foundational understanding of network security and risk management. The Certified Ethical Hacker (CEH) certification validates knowledge of ethical hacking techniques and tools. The Splunk User certification equips with the skills to leverage Splunk software for data analysis, visualization, and troubleshooting. These certifications demonstrate proficiency and expertise, enhancing your credibility and career opportunities in the field of cybersecurity.

Expected in to to
Certificate : Program Management For IT Professionals
LinkedIn Learning - Linkedin ,

A comprehensive training program designed to help Information Technology professionals develop the knowledge and skills required to manage complex IT projects. The program covers key concepts in program management such as project planning, risk management, project control, and stakeholder communication. Participants will learn how to develop project management frameworks and strategies that can be applied to various IT projects, such as software development, network infrastructure, and data center migrations.

  • Certified Scrum Master

  • Professional Scrum Master

  • CompTIA Security+

  • Certified Ethical Hacker (EC-Council)

  • Splunk Core User

  • Fortinet Network Security Expert Level 1: Certified Associate

  • PMP - Project Management Professional (Ongoing)

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Resume Overview

School Attended

  • Southern Methodist University
  • Coursera- IBM Cybersecurity Analyst
  • Intellectual Point
  • LinkedIn Learning

Job Titles Held:

  • Project Manager
  • Project/Program Manager
  • Training Manager
  • Program Manager/ Project Manager


  • Bachelor of Science
  • Certificate
  • Some College (No Degree)
  • Certificate

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