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Project Manager Resume Example

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PROJECT MANAGER
Summary

I am personable, dedicated, hard working woman with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Systems implementation
  • Workforce training
  • Cost reduction and containment
  • Multi-unit operations management
  • Account development and networking
  • Client relations
  • Customer Service
  • High-energy attitude
  • Courteous demeanor
  • Detail-oriented and organized
Experience
Project Manager|Company Name - City, State|05/2020 - Current
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Restaurant General Manager|Company Name - City, State|04/2019 - 05/2020
  • Managed accounts payable, accounts receivable and payroll.
  • Developed and maintained exceptional customer service standards.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Updated computer systems with new pricing and daily food specials.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Lead Bartender|Company Name - City, State|05/2018 - 05/2019
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Trained 25 plus new bartenders to increase knowledge of drink preparation and upselling techniques.
Assistant Manager/Bartender|Company Name - City, State|05/2013 - 04/2018
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Managed schedules of team of 40 plus personnel to keep all shifts properly staffed.
  • Developed and updated scheduling policies covering all department activities.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Maintained regular contact with performers or representatives to plan event logistics, achieve desirable atmosphere and meet requests.
  • Established entertainment schedules for performances by planning space at selected time slots.
  • Managed budget by controlling daily expenses and purchasing decisions.
  • Wrote social media content to increase engagement with customers.
  • Posted new content for products and services when managing marketing and release calendars.
Education and Training
Chabot College|City, StateSome College (No Degree): Radio And Television Broadcasting Technology
Tarrant County College District|City, StateSome College (No Degree): Basics
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Resume Overview

School Attended

  • Chabot College
  • Tarrant County College District

Job Titles Held:

  • Project Manager
  • Restaurant General Manager
  • Lead Bartender
  • Assistant Manager/Bartender

Degrees

  • Some College (No Degree) : Radio And Television Broadcasting Technology
    Some College (No Degree) : Basics

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