(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Process-driven Compliance Analyst practiced in assessing, tracking and documenting information. Adept at reviewing employee work, company standards and supporting materials in order to make a clear assessment and offer effective solutions.

  • Solutions development
  • Systems implementation
  • Financial and cash flow analyses
  • Policies and procedures implementation
  • Staff training and development
  • Performance reporting
  • Business Administration
  • Microsoft Office
  • Data archiving
  • Retail operations management
  • Project management abilities
  • Efficient data management
Education and Training
Dallas College Dallas, TX Expected in Associate of Science : Business Administration And Management - GPA :
Harvard University Cambridge, MA Expected in Certification : Big Data - SQL - GPA :
International Business Management Institute Berlin, Germany , Expected in Certification : Project Management - GPA :
Coretelligent, Llc - Project Manager
Dallas, TX, 10/2021 - Current
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Monitored internal financial budgets to measure against projections.
  • Coordinated complex contract administration, including defining project milestones and developing budget.
Pbi Bank - Operations Control Analyst- KYC
Elizabethtown, KY, 03/2021 - 10/2021
  • Evaluated data processing applications for institutions to develop regulatory compliance recommendations for existing systems.
  • Provided regulatory compliance training to employees.
  • Produced in-depth reports outlining findings and recommendations for improvement.
  • Researched economic data and reviewed records to assess adequacy of institution's operations in relation to established structure.
  • Helped to investigate fraud and identify risks in collaboration with risk management staff.
  • Provided customer training on compliance concerns to optimize operations and meet risk prevention goals.
  • Reviewed company policies against best practices to better understand level of compliance.
  • Kept detailed records of investigations and communication throughout cases to meet legal standards and promote easy search and retrieval by compliance staff.
  • Verified data about business and clients through personal interviews and direct evidence collection strategies.
Shutterfly, Inc. - Relationship Banker
Long Beach, NY, 02/2020 - 03/2021
  • Advised customers on bank products, services and financial planning options.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
  • Improved decision-making by using current data on market conditions and individual financial situations.
  • Made continuous business adjustments to improve branch operations.
  • Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Developed culture of success rewarding performance, productivity and sales results.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
Bank Of America - Customer Service Representative
City, STATE, 02/2018 - 01/2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Trained employees on cash drawer operation.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

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Resume Overview

School Attended

  • Dallas College
  • Harvard University
  • International Business Management Institute

Job Titles Held:

  • Project Manager
  • Operations Control Analyst- KYC
  • Relationship Banker
  • Customer Service Representative


  • Associate of Science
  • Certification
  • Certification

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