Dynamic Project Manager offering over 11 years of success leading all phases of complex and diverse projects. Consistently achieved strong record of outperforming project timelines and budgetary targets while not impacting efficiency. Expert presentation, negotiation and communication skills with keen abilities in planning, goal setting, strategy implementation and follow-up. Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue.
Area of Expertise
Expert in MS Office
Expert in Salesforce
Proficient in AutoCAD
Project Manager03/2013 to Current Charter CommunicationsCerritos, CA
Provide direction and leadership to enable a professional on-boarding experience for fiber optic commercial customers.
Excellent ability to facilitate and influence internal and external key stakeholders and build consensus.
Responsible for the oversight of the core flow of order movement through various boundary partner teams in completing a successful end -to-end customer installation.
Analysis and monitoring of on-boarding performance metrics (site surveys, installation timeframes, completion rates), assessing workforce capacity requirements to meet standard SLA (Service Letter Agreement) intervals, identifying training needs, aiding in new project launches and interfacing with external customers.
Excellent ability to manage multiple projects at one time, prioritize and organize effectively, show judgment to make decisions and solve problems under pressure.
Develop and maintain strong relationships with all sales channels, technical operations, construction, dispatch, network operations center (NOC), and engineering.
Ensure internal facing project timelines are being accurately captured and reported on all Spectrum Enterprise customer projects to support the adherence of agreed upon milestones, SLO's and Intervals.
Create monthly financial forecasts and monthly status reports to ensure projects were timely and within projected scope.
Implement and maintain agreed upon policies, processes and procedures.
Assist local teams with evaluating workloads and support capacity planning as it relates to customer delivery dates.
Act as primary internal interface during on-boarding process of Spectrum Enterprise customer projects, work closely with order management and service activation partner teams.
Interface and Engage with construction, field technicians and network engineers to understand network designs, and physical plant designs, insuring established service level objectives (SLO) and critical internal delivery dates are met.
Create, Monitor and maintain daily and weekly dashboards focused on order movement, SLA (Service Letter Agreement) adherence, and additional metrics as identified.
Project Manager04/2006 to 03/2013 DigicomCorona, CA
Senior executive with extensive experience creating, building, and leading productive cross-functional teams.
Managed large complex projects of over $10 million dollars following industry recognized project management methodologies.
Highly skilled at designing, building, and managing clearly focused organizations that maximize results while minimizing costs.
Experienced at directing, managing and motivating leadership teams that produce results.
Extensive track record working with staff, vendor and customers.
Expertise includes negotiating, problem solving, budgeting, reorganization, long term strategic planning, hiring, training, and business development.
Known for working long hours, producing results that exceed expectations, and building winning teams that bring out the best in people.
Monitored the beginning of each turn-key project, including permit submissions and design evaluation.
Worked to provide strategic, operational, and fiscal leadership while working to reach the company's long term goals and maintain organizational vision.
Ensured that the project team understands all aspects of the prime contract relating to their respective responsibilities, and demonstrate a thorough understanding of the scope of work and organizational structure.
Coordinated with department representatives, architects, engineers and consultants to establish project requirements, specifications and schedules.
Interfaced with regulatory agencies, project stakeholders, public construction officials, owners, and engineers as required to secure necessary approvals.
Negotiated, analyzed, and prepared purchase order agreements, subcontracts, and cost control budgets.
Ensured integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
Collaborated with finance team to determine impact and implications of various options and recommend the best course for project delivery.
Managed resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
Conducted planning and operational readiness assessments to provide an effective transition into production.
Director of Admissions01/2003 to 04/2006 Platt CollegeHuntington Beach, CA
Responsible for the overall successful operation of the admissions department.
Coordinate with other department managers the implementation of student enrollment strategies and the management of resources in order to meet performance expectations.
Provide leadership in the execution of the business plans, the control of expenses and other managerial functions.
Increased annual sales volume within two years, growing sales from $2 million in 2003 to $4 million in 2005.
Developed and coordinated the admissions department's activities in accomplishing its goals and objectives.
Ensured that objectives, goals, plans, budgets, policies, practices and actions produce desired student recruitment results, consistent with the overall mission and strategic plan for the admissions department.
Participated in the development and execution of both short-term and long-term recruitment strategies to ensure the company's growth and profitability.
Managed compensation and performance to stay within the salary budget.
Education and Training
University of Southern California (USC)Los Angeles, CA
Bachelor of Science: Business Administration2002Marshall School of BusinessBusiness Administration 3.67
streamline, AutoCAD, budgeting, budgets, budget, business development, business plans, capacity planning, communication skills, cost control, delivery, designing, directing, direction, finance, financial forecasts, forecasting, functional, goal setting, hiring, Innovation, leadership, Team Leadership, managerial, managing, MS Office, negotiating, negotiation, Negotiations, Communicator, Enterprise, network, order management, organizational, policies, Presenter, prime, problem solving, processes, producing, project management, Rapport, recruitment, sales, Scheduling, SLA, strategy, strategic, Strategic Planning, surveys, Territory Management, vision