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project manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Driven huge project team by bringing 17+ years of IT industry experience and Tireless Project Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with a background in mentoring others to accomplish project milestones. Offering exemplary client relationship-building prowess.


Managed implementing a Banking Home Loan Mortgage system with a 2 Million budget project.


Dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.


Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help the team succeed and having experience in domains like Life Science, Banking, Insurance & HR Payroll.


Involved in multiple activities such as defined project scope and schedule while focusing on regular and timely delivery of value of 6-year-long projects.


Intelligent Service Delivery Manager with 17+ of experience in the IT Industry. A strong leader is known for driving efficiency and cost savings through continuous process improvements. A polished individual with the drive to proactively initiate positive change.

Skills
  • Languages: Core Java, C, C++
  • Frameworks/IDE: Selenium WebDriver, TestNG, Cucumber, Rest API's
  • Development Techniques : Agile, Waterfall
  • Databases: MySQL, PL/SQL,Oracle 10G client
  • Tools: Git, Jira ,Version one, Jenkins, Azure Dev Ops, Maven, Putty
  • Others: Soap UI, Rest Client, Swagger, Post Man, E2E, Integration & Regression Testing.
Education
University of Madras Chennai, Tamil Nadu, India, Expected in 04/2004 Master of Computer Application : Computer Application - GPA :
University of Madras Chennai, Tamil Nadu, India, Expected in 05/2000 Bachelor of Arts : Corporate Secretaryship - GPA :
Certifications

Azure Fundamental


SAFe 5 Agilist


Agile Scrum Master


Certified Scrum Master


Selenium Certified


ISTQB

Work History
Inmar - Delivery Manager
, , Tampa 01/2022 - Current
  • Coordinated communication to impact scope, budget, risk, and resources.
  • Headed project teams specializing in design and launch activities.
  • Built successful project plans covering objectives, resources, and staffing to meet schedules.
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
  • Met with business leaders to better understand IT issues that negatively impacted businesses.
  • Advised clients on methods, technologies, process improvements, and training that would increase overall business potential.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Identified plans and resources required to meet project goals and objectives
  • Closely collaborated with project members to identify and quickly address problems.
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Capita Plc. - Project Manager
, , Tampa 04/2015 - 01/2022
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Facilitated completion of deliveries and verified documentation.
  • Responsible to set-up delivery and governance rigor and reviews operational metrics, assess risk and drive mitigation plans, review SoW / work orders
  • Manage Complex delivery, Stakeholder Management, Conflict Resolution, People Management etc.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Drive delivery transformation, technology infusion, customer communication and benefit articulation
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Attended staff and client meetings and served as liaison to manage operations for accounts.
  • Advised clients on methods, technologies, process improvements, and training that would increase overall business potential.
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service.
  • Evaluated function, performance, and design compliance of every product against design standards and customer needs.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Led sprint reviews, daily scrums, and planning meetings to realize full team engagement.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
News Corporation - Test Lead
, , Chennai, TAMILNADU 11/2009 - 04/2015
  • Provided reports on milestones, issues, and test concerns to project managers for assistance
  • Built teams to address project goals and objectives for multiple projects.
  • Designed and developed programs and projects for dissemination to personnel.
  • Coordinated delivery of contracted solutions at the program level and in full accordance with outlined cost, scheduling, and quality terms.
  • Published diagnostic findings in reporting literature to inform stakeholders of product performance.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.

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Resume Overview

School Attended

  • University of Madras
  • University of Madras

Job Titles Held:

  • Delivery Manager
  • Project Manager
  • Test Lead

Degrees

  • Master of Computer Application
  • Bachelor of Arts

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