Project Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

  • OSHA Certified
  • Leadership
  • Project development and lifecycle
  • Systems implementation
  • Workforce training
  • Risk management
  • Staff training and motivation
  • Project management
  • Site safety coordinator
  • Processes and procedures
  • Safety protocol
  • Conflict management
  • Microsoft Office Suite expert
  • Troubleshooting
  • Friendly, positive attitude
  • Organization
  • Communication
  • Multitasking
  • Training & Development
  • Time management
  • Customer service
2019 to 2020 Project Manager Avi-Spl, Inc. | New York, NY,
  • Managed HR/Payroll services delivery and consulting.
  • Resolved escalated calls and issues for support and resolution.
  • In partnership with the Implementation Project Manager, assisted gathering all facts and documents utilized during the sales process.
  • Worked with Kronos representatives to ensure a correct interface with the PlanSource system.
  • Configured and tested the employer group’s Benefits Administration site.
  • Downloaded employer group census, and uploaded into the Benefit Administration system.
  • In partnership with the Implementation Project Manager, supported the flow/timeline of the implementation process to the established deadlines and escalated when necessary.
  • Provided excellent client interaction and communication.
  • Supported the EDI Team on managing the implementation of all electronic interfaces requested by the employer group.
  • Resolved employer group data discrepancies and validation report errors.
  • In partnership with the Project Manager, supported the handoff process from implementation to service/account management to ensure employer group satisfaction and continuity.
  • Served as a backup the Implementation Project Manager.
  • Ensured client benefits were set up correctly in the PlanSource system.
  • Participated in high level team meetings.
  • Forecasted, scheduled and monitored project timelines and personnel performance.
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Employed extensive knowledge of payroll/employee benefits system to make clones, snapshots, templates, monitor system and resources.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Maintained vital business function throughout unexpected events and managed disaster recovery.
  • Brought projects in on-time and in accordance with quality standards.
  • Assisted Implementation Project Manager - Team Lead in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Oversaw workforce schedules and allocated resources in collaboration with Implementation Project Manager - Team Leads in order to achieve project goals.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Configured changes and upgraded software systems.
  • Met system delivery objectives and maintained integrity during audits by collaborating with technical professionals.
  • Customized all software implementation processes for clients.
  • Analyzed systems and compiled system change needs, as requested by clients.
  • Established all technical project requirements and maintained effective professional relationships with clients.
  • Recorded and managed implementation user guides.
  • Developed reporting plans, practices and standards to codify operational guidelines and enhance performance.
  • Assessed task completion to meet all project deadlines.
  • Organized data and modeled information for use in key decision-making.
  • Managed communications with internal and external stakeholders.
2017 to 2019 Human Resources Manager • Benefits Administrator Lucchese Inc | City, STATE,
  • Assisted managers/supervisors with HR related disciplinary issues.
  • Provided support for FMLA/attendance policies.
  • Assisted in the investigation of employee relation issues.
  • Worked with Kronos Workforce Management such as Time and Attendance, Absence management, Labor Activities.
  • Designed and managed benefit programs (Medical, Dental, Vision, Long term disability, 401K and employee wellness, etc.).
  • Administered bi-weekly payroll for 500 employees using ADP payroll systems.
  • Worked closely with auditors on compliance testing of demographic information, pay information and longevity plans.
  • Organized and executed 4 employee appreciation events per year.
  • Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
  • Developed recommendations for improvement of organization's personnel policies and practices.
  • Maintained updated labor laws knowledge through trainings and research.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
2015 to 2017 Management Consultant • Implementation Specialist ADP | City, STATE,
  • Human Resources Management.
  • Worked with employees on workers compensation issues (approval, referrals, etc.).
  • Evaluated and negotiated with service providers (e.g.
  • Private insurance company).
  • Assumed responsibility for timely payment of monthly premiums.
  • Managed open enrollment and determined employee eligibility.
  • Handled all benefit compensation and reimbursement procedures.
  • Coordinated leaves of absence and process claims.
  • Processed all new hires (I-9 verification, provide company policies, drug testing and background checks).
  • Involved in audits for Ralph Lauren, D.O.L., ADP 401K Retirement Plan, and D.O.D.
  • Informed employees of their benefit options and monitored use.
  • Collaborated with the Accounting Department for payments and deductions.
  • Involved in ADP Time and Attendance for all active employees (checking hours, issuing badges, and making sure all employees are following the attendance policy).
  • Assisted in weekly and biweekly payroll processing for all employees.
  • Involved in special projects for the C.F.O.
  • Implemented ADP's solutions to non-complex clients.
  • Worked with diverse groups to accomplish goals.
  • Managed several different project deadlines simultaneously to meet the needs of clients and meet projected completion dates.
  • Worked with clients to implement their ACA module within ADP’s Workforce Nowsoftware.
  • Worked with clients to implement and setup their benefits module within ADP’s Workforce Now software.
  • Offered client support on both the benefit and ACA modules in Workforce Now.
  • Offered client training to ensure understanding of the benefits and ACA modules in Workforce Now.
  • Developed good communication and positive relationships with clients and had minimal escalations.
  • Review orders for accuracy and then implement the solution in a very prescribed and strategic manner to meet the requirements of the client and according to guidelines and training.
  • Maintain a log with correct dates of projects/clients as assigned.
  • Participated in the Junior Achievement Organization and Lead Committee.
  • Successfully completed Project Management certification course.
  • Successfully completed CHRS (Certified Healthcare Reform Specialist) certification.
  • Offered client support on the ACA module in Workforce Now.
  • Worked with diverse groups to accomplish goals.
  • Offered training to ensure understanding of the ACA module in Workforce Now George Stiles - Resume.
2011 to 2015 Director of Outcomes and Evaluations • Senior Analyst Texas Tech | City, STATE,
  • Worked closely with Deans from all campuses included Lubbock to facilitate the transition between El Paso campus and Lubbock.
  • Was appointed by the Dean of Nursing to participate in the 2015 transition and 5th year report for SACS accreditation.
  • Worked with diverse groups to accomplish goals.
  • Supported the strategic plan for the software used by students, faculty and for analysis with respect to IT components within GGHSON.
  • Acted as both support and evaluator and made recommendations on software upgrades, procedural changes within GGHSON as it related to accreditation and performance.
  • Acted as a support for software with programs including, Camtasia, SPSS, Qualtrics, WebCT, Captivate, Respondus, Inquisite Builder, Luminis and Bomgar.
  • Worked collaboratively with all GGHSON Faculty and Staff.
  • Was part of RFP process for software acquisition.
  • Successfully managed several projects simultaneously to meet the goals and objectives of GGHSON.
  • Facilitated the needs of all the deans at GGHSON.
  • Developed in collaboration with Dean of GGHSON, New Faculty Orientation.
  • Developed and Analyzed surveys to track the performance of GGHSON faculty.
  • Performed Gap Analysis to track learning trends to improve job performance.
  • Conducted New Faculty Orientation.
  • Acted as a collaborative member of projects where my assistance/expertise was required, such as 360 database and centralized scheduling system.
  • Responded to calls requiring my assistance quickly as not to interrupt the day to day business of the University.
  • I worked closely with executive level employees to ensure that their needs for day to day business are met.
Education and Training
Expected in Master of Arts | Human Resources Development Webster University, St. Louis, MO, GPA:
Expected in MBA | Webster University, St. Louis, MO, GPA:
Expected in Bachelor of Arts | Business Administration Howard Payne University, Brownwood, TX, GPA:
REFERENCES Available Upon Request

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Resume Overview

School Attended
  • Webster University
  • Webster University
  • Howard Payne University
Job Titles Held:
  • Project Manager
  • Human Resources Manager • Benefits Administrator
  • Management Consultant • Implementation Specialist
  • Director of Outcomes and Evaluations • Senior Analyst
  • Master of Arts
  • MBA
  • Bachelor of Arts