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Project Manager Resume Example

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PROJECT MANAGER
Summary

Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

Skills
  • Systems implementation
  • Data review
  • Client relations
  • Customer relations specialist
  • Schedule management
  • Project management
  • Microsoft Office Suite expert
  • Staff training and motivation
Experience
Pilot Catastrophe Services Inc. | Mobile, ALProject Manager07/2018 - 09/2020
  • Delivered updates and managed inquiries for delivery of quality products and services.
  • Produced status reports for customers and senior management.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Spearheaded new software development projects by delegating tasks to analysts and developers by supervising and remedying issues quickly.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Drove Agile technical projects spanning multiple business divisions.
  • Aligned project specifications, schedules and phase deliverables across all teams, members and external parties to conform with user needs and client requirements.
  • Monitored team progress and enforced deadlines.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Led all aspects of IT Program, Project and Portfolio endeavors involving 3 project teams and 10 development products.
  • Determined appropriate timelines and then developed plans that would apply to project goals and objectives.
  • Inspired team members by fostering positive environment and boosting employee confidence.
  • Interacted with clients to provide timely and relevant status updates.
Computer Programs & Systems Inc. | Mobile, ALAssisant Manager02/2014 - 07/2018
  • Trained and assisted hospital's inventory managers to initiate inventory control managers to manage and replenish stock, maintain cost levels and meet supply demands.
  • Trained and assisted hospital's Chief Financial Officers and accouning personnel in identifying risks to their annual budget.
  • Planned and prepared workflow schedules, delegating tasks for an 8 member team.
  • Assisted my Senior Manager in evaluating employee performance and cultivating improvement initiatives.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Computer Programs & Systems Inc. | Mobile, ALSenior Software Analyst03/2011 - 02/2014
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Wrote user manuals and other documentation for roll out in customer training sessions.
  • Assessed code during testing stage to determine potential glitches and bugs.
  • Translated business requirements into functional specifications.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Identified opportunities for process improvements to decrease in support calls.
  • Created technical workflows in wiki to support education and training of newly hired employees.
  • Liaised with QA testers to perform end-to-end unit testing and post-production testing.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Updated software upon release of vendor patches to mitigate vulnerabilities.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Computer Programs & Systems Inc. | Mobile, ALSoftware Support Representative03/2006 - 03/2011
  • Traveled around the country to hospitals to train hospital staff on new computer software for Materials Management and Financial Applications.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer queries effectively.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Assisted in technical support process refinement to improve customer service and support.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Education and Training
Faulkner University | Montgomery, ALBachelor of Science in Business Administration05/2004
  • Dean's List Honoree Fall and Spring Semesters 2004
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Resume Overview

Companies Worked For:

  • Pilot Catastrophe Services Inc.
  • Computer Programs & Systems Inc.

School Attended

  • Faulkner University

Job Titles Held:

  • Project Manager
  • Assisant Manager
  • Senior Software Analyst
  • Software Support Representative

Degrees

  • Bachelor of Science in Business Administration

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