project manager resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated Project and Meeting Event Manager delivering high-quality small to large-scale virtual, hybrid, and in-person events on-time and within budget. Talented at identifying potential problems, promptly mitigating obstacles, and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Excelling at prioritizing and being detail-oriented, flexible, and adaptive team player in order to deliver excellence in client rapport, project timelines, and event implementation.

  • Client rapport - Build, develop, and maintain positive client relationships
  • Project management
  • Communication, Teamwork, and Leadership
  • Project scope
  • Baseline schedules creation
  • Project development and lifecycle
  • Budget Management
  • Oral presentation and writing skills
  • Excellent computer skills, including knowledge of Microsoft Office tools, and ability to adapt and learn new technology quickly
  • Ability to handle multiple projects and demands
10/2020 to Current Project Manager Sharp Decisions | Costa Mesa, CA,
  • Build positive client relationships based on trust and confidence.
  • Communicate with clients to convey deadlines, scope of work, and potential challenges throughout project timeline.
  • Identify client needs and present alternatives better suited for client event.
  • Complete projects on-time and in accordance with budget and quality standards, including events on accelerated timelines.
  • Handle continuous project monitoring and management for multiple projects at a time, including setting project schedules and overseeing milestones for duration of projects.
  • Create project plans and establish timelines for integral phases, manage workflow, and complete deadlines on or before schedule.
  • Enhance development and drive continuous improvement of project delivery processes by providing strong program leadership.
  • Kickoff meetings to review project requirements, schedules, and compliance.
  • Lead weekly client calls.
  • Analyze contracts to ensure contracted services are executed.
  • Build and test virtual and hybrid events based on scope of contract and present finished product to clients.
  • Work with development team to build subdomains, web domains, and mobile apps.
  • Upload registrations, products, and sessions via CSV, blends, and spreadsheets.
  • Learn about company's ever-changing technology to keep up with and maintain most up-to-date information to present to clients.
  • Troubleshoot and identify issues and handle escalations and concerns while remaining calm and professional to help ensure clients' confidence in company.
03/2020 to 06/2020 Live Events Specialist Benchmark Hospitality | Saint Pete Beach, FL,
  • Reviewed contracts to properly meet and facilitate client needs and requirements.
  • Communicated with clients to define project objectives.
  • Built and tested sites for client events.
  • Collaborated with teammates to ensure successful client events.
09/2018 to 03/2020 Meeting Event Manager St. Elizabeth Healthcare | Lawrenceburg, IN,
  • Built and maintained good relationships with client contacts to ensure successful program operations, such as: planning and leading client calls, review of hotel contracts, de-escalation of issues, website and app functions, and monitoring attrition, contract dates, cancellations, meeting deadlines, and room blocks.
  • Outlined deliverables and built project timelines.
  • Worked in coordination with management on preparing, monitoring, and maintaining event budgets.
  • Worked closely with clients, hotel management, and accounting on budget and financials.
  • Led calls and meetings for registration and website requirements and guided clients to best solutions and assisted with website build and testing.
  • Ran and created reports and documents, and communicated program requirements.
  • Provided onsite leadership to ensure smooth facilitation of programs such as: Travel Director documents, proper equipment, traveling onsite, training and overseeing onsite workers, site inspections, and other program specific needs.
  • Provided needed support to overall implementation and operation of a program through flexibility and adaptability.
  • Communicated and worked directly with hotels, DMCs, and event staff to ensure program success.
  • Handled multiple, high-demanding projects at one time for large accounts, overseeing multiple facets of a program.
  • Attended yearly conferences and ongoing training to stay up-to-date in events industry.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing, and management of all production phases, from concept to execution.
  • Maintained close communication with clients to identify and mitigate service issues and assessed and identified event successes and improvement areas through client feedback.
  • Worked successfully with diverse group of coworkers to accomplish goals, deliver project requirements, develop solutions, and address issues related to client escalations with onsite challenges, web site, registration, hotel, and air.
09/2015 to 09/2018 Registration Specialist Maritz | City, STATE,
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Quality review of registrations, flights, hotel, and attendee billing.
  • Responded to incoming department phone calls and assisted attendees based on need.
  • Training coach for new employees and for programs/client specifics.
  • Ensured proper room block setup, setup of supplier portal, and delivered pick-up reports and rooming lists to hotels.
  • Email box and registration maintenance.
  • Provided support to Meeting Event Managers, Web Producers, and other departments to ensure quality events.
  • Handled multiple, high-demanding projects at one time for large accounts.
Education and Training
Expected in Bachelor's Degree | Criminal Justice Saint Louis University, St. Louis, MO, GPA:

Graduated Magna Cum Laude


Certified Incentive Specialist (CIS)

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Resume Overview

School Attended

  • Saint Louis University

Job Titles Held:

  • Project Manager
  • Live Events Specialist
  • Meeting Event Manager
  • Registration Specialist


  • Bachelor's Degree

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