Project Manager Resume Example
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PROJECT MANAGER
Professional Summary
Talented Project Manager with excellent client oversight, issue resolution and cost analysis skills. Highly effective at juggling multiple projects at once.
Skills
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Work History
Project Manager04/2014 to 07/2018
Company Name – City, State
Company Name – City, State
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Developed and initiated projects, including managing costs, schedule and performance.
- Modified and directed project plans to meet organizational needs.
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Eliminated discrepancies by reviewing performance, status and safety adherence.
- Drove team success through shared vision and recognition of quality performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
Relationship Manager03/2011 to 03/2014
Company Name – City, State
Company Name – City, State
- Networked with business leaders and executives to identify clientele within local community.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated customers about e-banking options and processed purchases.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Transcended requirements on consistent basis to satisfy customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
Relationship Officer06/2009 to 02/2011
Company Name – City, State
Company Name – City, State
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
- Supported marketing team in implementing sales tactics and achieving growth objectives and sales targets.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Recommended loan approvals and denials based on customer loan application reviews.
Customer Service Executive09/2006 to 09/2008
Company Name – City, State
Company Name – City, State
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Described product and service details to customers to provide information on benefits and advantages.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Organized customer information and account data for business planning and customer service purposes.
- Listened to customers' questions and concerns to provide answers or responses.
- Marketed additional products and services complementing customers' current offerings and adding value.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Updated account information in each customer's record to keep data accurate.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
Bachelor of Science: Industrial Chemistry04/2004University of Lagos-
City
Certifications
Scrum Master accredited certification from International Scrum Institute
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Resume Strength
- Measurable results
Resume Overview
School Attended
- University of Lagos
Job Titles Held:
- Project Manager
- Relationship Manager
- Relationship Officer
- Customer Service Executive
Degrees
- Bachelor of Science : Industrial Chemistry 04/2004
