Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Developed implementation methodologies to rein in project costs while meeting key milestones.
Developed and initiated projects, including managing costs, schedule and performance.
Modified and directed project plans to meet organizational needs.
Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
Developed executive presentations and reports to facilitate project evaluation and process improvement.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Eliminated discrepancies by reviewing performance, status and safety adherence.
Drove team success through shared vision and recognition of quality performance.
Achieved project deadlines by coordinating with contractors to manage performance.
Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
Accel Entertainment, Inc. - Relationship Manager Tinley Park, IL, 03/2011 - 03/2014
Networked with business leaders and executives to identify clientele within local community.
Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Educated customers about e-banking options and processed purchases.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Transcended requirements on consistent basis to satisfy customers.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
Operated in self-directed environment with minimal input to solve problems and implement resolutions.
Keybank National Association - Relationship Officer Boston, MA, 06/2009 - 02/2011
Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Monitored, followed-up and escalated cases to meet customer response commitments.
Maintained and built close relationships with customers through regular contact and visits.
Supported marketing team in implementing sales tactics and achieving growth objectives and sales targets.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Recommended loan approvals and denials based on customer loan application reviews.
Kuehne & Nagel Logistics, Inc. - Customer Service Executive Austin, TX, 09/2006 - 09/2008
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Explained online self-help options to customers to promote additional and after-hours support choices.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Solicited customer engagement in loyalty programs to enhance company revenue generation.
Described product and service details to customers to provide information on benefits and advantages.
Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Organized customer information and account data for business planning and customer service purposes.
Listened to customers' questions and concerns to provide answers or responses.
Marketed additional products and services complementing customers' current offerings and adding value.
Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
Updated account information in each customer's record to keep data accurate.
Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
Built strong relationships with field operations team to support business development opportunities and improve service.
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