(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Talented Project Manager with excellent client oversight, issue resolution and cost analysis skills. Highly effective at juggling multiple projects at once.

  • Project planning and development
  • Project Management
  • Risk identification
  • Team management
  • Relationship development
  • MS Office
University of Lagos Lagos Nigeria, Expected in 04/2004 Bachelor of Science : Industrial Chemistry - GPA :

Scrum Master accredited certification from International Scrum Institute

Work History
Sharp Decisions - Project Manager
Washington, DC, 04/2014 - 07/2018
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Modified and directed project plans to meet organizational needs.
  • Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Eliminated discrepancies by reviewing performance, status and safety adherence.
  • Drove team success through shared vision and recognition of quality performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
Accel Entertainment, Inc. - Relationship Manager
Tinley Park, IL, 03/2011 - 03/2014
  • Networked with business leaders and executives to identify clientele within local community.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Educated customers about e-banking options and processed purchases.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Transcended requirements on consistent basis to satisfy customers.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
  • Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
  • Operated in self-directed environment with minimal input to solve problems and implement resolutions.
Keybank National Association - Relationship Officer
Boston, MA, 06/2009 - 02/2011
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Supported marketing team in implementing sales tactics and achieving growth objectives and sales targets.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
Kuehne & Nagel Logistics, Inc. - Customer Service Executive
Austin, TX, 09/2006 - 09/2008
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Solicited customer engagement in loyalty programs to enhance company revenue generation.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Organized customer information and account data for business planning and customer service purposes.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Marketed additional products and services complementing customers' current offerings and adding value.
  • Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
  • Updated account information in each customer's record to keep data accurate.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

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Resume Overview

School Attended

  • University of Lagos

Job Titles Held:

  • Project Manager
  • Relationship Manager
  • Relationship Officer
  • Customer Service Executive


  • Bachelor of Science

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