Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Summary

Driven to boost company revenue through innovative management techniques while providing value and service to the client. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Core Qualifications
  • Program Coordination
  • Project Management
  • Forecasting
  • Data Analysis & Reporting
  • Financial Analysis, Decision Making & Reporting
  • Organizational Communication
  • Business Analytics & Intelligence
  • Service Transition & Implementation
Professional Experience
07/2011 to Current Project Manager Sharp Decisions | Santa Monica, CA,
  • Exceeded team goals and top revenue producer in 2014 generating over $1 million in new revenue
  • Maintained profitable P&L on projects; averaged 33% GP.
  • Worked with client business groups to implement enhanced end-user support models to increase end-user satisfaction and optimize productivity. (quantify in #'s, %, $'s and supply time frame it was done in)
  • Successfully managed hardware replacement and/or lease renewal programs for over 1200 end-users in critical business roles for design and sales. quantify in #'s, %, $'s and supply time frame it was done in)
  • Developed executive presentations and reports to facilitate quarterly business review and evaluation. (explain how that may have helped with budget, procedures, turnover rate, quantify it)
  • Collaborated with engineering, service desk, reporting, security, and deskside support teams to deliver requested services, products, and hardware/software deployment. (what outcome did this bring, did that help production, accuracy, projects to be done on time, quantify)
03/2011 to 06/2011 Project Coordinator and Data Analyst PECI | City, STATE,
  • Performed data mining, analysis and auditing, in addition to research and reporting. (outcome? better production? quantify)
  • Analyzed energy efficiency measures to determine qualification for incentives.(outcome? better production? quantify)
  • Analyzed and tracked performance data and reported on program performance.(outcome? better production? quantify)
  • Worked with team to continuously develop new tools and processes and lead program development.(outcome? better production? quantify)
  • Audited legal contract files.(outcome? better production? quantify)
10/2010 to 03/2011 Global Footwear Planning Training and Project Coordinator Nike Inc | City, STATE,
  • Coordinated multiple cross-functional team members to determine requirements, action items, priorities, and statuses to maximize team resources and focus on top priorities ensuring key milestones for user acceptance testing and trouble ticket status were met. (quantify the key milestones, did the trouble tickets go down providing better production?)
  • Drove project team to identify functionality, data integrity, and usability gaps and resolve issues to ensure successful implementation of the Integrated Planning Project for the ONE Program. (quantify the success. (Did it increase revenue (by how much), allow growth and profit (how much)?
  • Managed logistics for training, resource materials, instructors and activities as a part of the Strategic Initiatives team for the Integrated Planning Project for Global Footwear Planning. (How does this help the company to grow/profit, build revenue?)
  • Managed testing progress assigning test areas or fixed trouble tickets to designated subject matter experts and balancing test loads to ensure all areas were tested; developed corresponding metrics and reports. (How does this help the company to grow/profit, build revenue?)
  • Provided ad hoc reports for measurement and analysis of UAT and training activities. (did this help production increase? by how much?)
  • Managed finalization and production of training materials. (which benefited the company how?)
  • Edited and maintained all technical documentation for IPP instructional materials for Global Footwear Planning. Increased knowledge of Nike footwear sourcing, forecasting and planning.(which benefited the company how?)
04/2010 to 10/2010 provide your title here for TVG TVG | City, STATE,
  • User Support and Account Management (how did this help the companys revenue/production?)
  • Provided user support and account management functions for TVG account holders. (how did this help the companys revenue/production?)
  • Resolved end-user technical problems with web services and applications. (how did this help the company?)
  • Managed communications, updated, and serviced multi-million dollar accounts. (provide %, $, timeline)
  • Provided instruction for TVG systems use. (how did this help the company?)
03/2003 to 11/2009 Physician Program Coordinator/Licensing Specialist Oregon Medical Board | City, STATE,
  • Project manager for e-book development and implementation project for Oregon Medical Board. Collaborated with stakeholders to define or identify requirements, budget, scope, and risks and keep stakeholders informed. (did this provide revenue, growth or profit?
  • Provided training, technical and user support for hardware and software issues related to the project. (how did this help the company?)
  • Key operator for development, user acceptance testing and implementation of new database and licensing software system. (how did that help the company?)
  • Increased efficiency by implementing revised processes and leveraging technology to eliminate, minimize, or automate manual or outdated tasks. (measure how you increase efficiency, quantify it)
  • Investigated medical professionals applying for licenses, composed investigative/executive summaries presented to committee and board members. Determined eligibility in accordance with Oregon rules and statutes, determined required documentation. (how did that help the company, did it provide a better turnover rate (by how much), raise revenue or accuracy?)
  • Assisted and collaborated with Investigators and Licensing staff, law enforcement officials, attorneys, other state and federal agencies to expedite investigations and the licensing process, and provided evidence and testimony in Administrative Law hearings. (Can you combine this and the bullet above and shorten it? Again, how did this help the company be better?
  • Directed and coordinated committee meetings.
  • Provided administrative support to medical professionals, hospitals, and medical organizations via written correspondence, e-mail, telephone and in person; explained complex rules, regulations, and board and committee decisions to individuals in a clear, concise manner. (can you cut this bullet to: to say thru various communications?) Again how did this benefit the company?)
Expected in Bachelor of Science | Management and Business Information Systems George Fox University Portland, Portland, OR GPA:

Bachelor of Science, Management and Business Information Systems George Fox University Portland, OR (if you had a really good GPA ranking, show it here and for how many years you had it.)

Expected in Associate of Applied Science | Computer Information Systems Portland Community College, Portland, OR GPA:
Associate of Applied Science, Computer Information Systems Portland Community College Portland, OR
  • When you are reading these ask yourself if you were the company interviewing you. How does all this help my company if I hired you. Again I think providing Revenue, Growth, and Profit below will help)
  • Top revenue production, generating over $1million in 2014
  • Developed training and reference materials for new and existing employees
  • Cross-functionally trained team to improve service coverage and expanded employee skill-sets
  • Implemented recycling/waste program generating over $70k profit within first year
  • Led e-book development and implementation, reducing material cost and paper consumption more than 250,000 sheets per quarter and reduced equipment maintenance costs; trained and provided support to over 40 staff and end-users
  • Core Competencies and Skills
  • Program Coordination
  • Project Management
  • Project Coordination
  • Service Transition & Implementation
  • Effort Estimation
  • Forecasting
  • Business Analytics & Intelligence
  • Business Communications
  • Financial Analysis, Decision Making & Reporting
  • Information Systems Management
  • Organizational Communication
  • Data Analysis & Reporting
Military Experience
to U.S. Navy Electronics Technician Navy | ,

provide a brief description of what that entailed and what else you did while in the Navy and provide the dates from and to


Developed executive presentations and reports to facilitate quarterly business review and evaluation (can you elaborate what executive presentations are? Do they show Revenue, Growth and Profit charts for management to readily and easily review and understand? Also, have you ever "presented" to a team or board and what did it inlude?)


Project Manager, Acceptance Testing, Documentation, Testing, Training, User Acceptance, User Acceptance Testing, Administrative Support, Budget, Correspondence, Database, Telephone, And Sales, Deployment, Increase, Million, Sales, Satisfaction, Security, Service Desk, Project Coordinator, Account Management, And Account, Web Services, Data Analysis, Equipment Maintenance, Estimation, Financial Analysis, Maintenance, Marketing Analysis, Organizational Communication, Project Management, Sales Manager, Systems Management, Data Integrity, Forecasting, IPP, Logistics, Metrics, Progress, Technical Documentation, Trouble Tickets, UAT, Usability, Auditing, Data Analyst, Data Mining, Associate

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Resume Overview

School Attended

  • George Fox University Portland
  • Portland Community College

Job Titles Held:

  • Project Manager
  • Project Coordinator and Data Analyst
  • Global Footwear Planning Training and Project Coordinator
  • provide your title here for TVG
  • Physician Program Coordinator/Licensing Specialist


  • Bachelor of Science
  • Associate of Applied Science

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