project manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Experienced in customer service with over 10 years of experience in telephone, face to face, virtual and email customer service. My goal is to obtain a full-time opportunity that allows me to use my skills, experience, and knowledge to meet and exceed your company expectations. I can work in any environment regardless of pace, fast learner, and the ability to keep my production above standard without micro supervision.

  • Project management
  • Analyst Support Center
  • Quality Customer service
  • Social media proficiency
  • Content development
  • Call Center
  • Microsoft Office
  • Data Entry
Project Manager, 03/2021 to Current
BroadridgeChicago, IL,
  • Focused on project monitoring over several construction sites and management by developing forecasts and tracking expenses.
  • Built and established strong partnerships with clients, work crews, vendors and contractors.
  • Handled customer concern by providing quality resolutions.
  • Prepared cost estimates & analyzed for projects of varying merchandising sizes.
  • Operated hand and power tools to complete repairs.
  • Maintained equipment, materials and tool inventory to meet repair or maintenance needs with minimal delay.
  • Repaired outlets, circuit breakers and lights to restore electrical systems to functionality.
  • Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
  • Produced videos by writing scripts, editing and posting final creative.
Life Claims Examiner, Lead, 01/2017 to 03/2021
Gohealth, Inc.IL, State,
  • Entered life insurance claim payments, examined pending death claims, and new claims with accompanying file documents into company computer systems
  • I also organized and maintained records through Excel spreadsheets of settled claims and kept inventory of claims that required additional analysis
  • Verified and analyzed data the company uses to settle claims, with a keen eye on proving that claims are valid and payments are made based on company practices and procedures
  • In this role I enhanced my attention to detail to ensure quality service to claimants all within the company’s practices and procedures
  • My key skills were critical thinking, decision making, writing, and understanding life insurance and other financial products
  • Due to COVID-19 the company issued “work from home” orders for all employees
  • Paid and processed claims within designated authority level of $50,000.
  • Gathered information & analyzed from various third parties to determine claim acceptability.
  • Investigated questionable claims to determine payment authorization.
  • Conducted daily reviews on claim files and verified sending of status letters to policyholders.
Document Control Specialist Team Lead, 11/2009 to 01/2017
Manhattan Life InsuranceCity, STATE,
  • Managed all commercial and technical documents for the company
  • Implemented new procedures and tools by providing system reports, maintaining and updating electronic information systems, distributing documents, and ensuring accuracy of all documentation
  • Overseen copying and scanning documents, checking for accuracy of digitally indexed files, created template folders for future use, and maintained confidentiality around sensitive information and terms of agreement
  • As a result of my quality work, I received multiple employee of the month accolades.
  • Maintained employee attendance records to guarantee efficiency when meeting project deadlines.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed and updated account information in company computer system.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Created reports and audited charts to maintain concise records.
Customer Service Representative, 01/2007 to 10/2009
AsurionCity, STATE,
  • Answered incoming calls from customers regarding insurance claims on damaged or lost cell phones.
  • Focused on providing 1 call resolutions, followed up with customers when needed, and provided pertinent and timely information to every caller.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
: Business Management, Fashion Merchandising, Expected in to Prairie View A&M University - Prairie View, TX,
Bachelor of Arts: Business Management, Expected in to Sam Houston State University - Huntsville, TX,

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Resume Overview

School Attended

  • Prairie View A&M University
  • Sam Houston State University

Job Titles Held:

  • Project Manager
  • Life Claims Examiner, Lead
  • Document Control Specialist Team Lead
  • Customer Service Representative


  • Some College (No Degree)
  • Bachelor of Arts

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