With a combined 5+ Years in team leadership, project management, customer service, office management and human resources; my objective is to utilize my expertise to increase revenue producing activities, as well as driving customer satisfaction above and beyond. Having a Keen understanding of business priorities; with my proactive initiative mentality to grow alongside my performance driven attitude, I am looking for an opportunity to contribute these qualities to an organizations success.
Area of Expertise
Microsoft Excel, Outlook, PowerPoint, Word, Project, Share point, Windows NetMeeting, Microsoft LiveMeeting, WebEx, CutePDF, Adobe Acrobat, Salesforce, Clarity
Project Manager April 2015 to CurrentVerizon － Richardson, TX
Responsible for delivering internet circuits to over 300+ sites domestic and international, while managing a team of five to insure excellent customer service and all expected due dates are met Responsible for multimillion dollar budgets of three fortune 500 companies VZ products and services Managed/Direct daily internal/external calls to ensure that communication is clarified amongst team members and customers Monitor and control project risk, issues, and changes to prevent any items that would affect project growth Utilize Agile and Waterfall systems for all project management functions Work alongside CPE Vendors, Cisco, Avaya, Juniper, U.S.
Robotics and Sierra Wireless products.
Senior Project Manager August 2010 to January 2015XDynasty Music － Denton, TX
Responsible for Initiating/implementing new projects, planning the on tract path which includes budgeting, marketing plans, album content, travel locations, and building teams around artist.
Responsible for booking and traveling for all company business needs.
Perform administrative and secretarial support functions and coordinate and manage multiple priorities and projects.
Responsible for purchasing of varieties of materials within assigned fields, including purchasing requisitions for a music production functions.
Management Trainee April 2014 to April 2015Enterprise Holdings － Denton, TX
Increased customer satisfaction scores from 77% to a 90% within the first three months by having a helpful and proactive mentality Coached/Trained multiple employees into full time, assistant manager, and other roles within the company Collaborated with senior management to ensure that product quality was above industry standard Handled high volume of inbound calls within a fast paced call center environment Performed all tasks related to document and correspondence word processing, auditing all documents for accuracy.
Human Resource Intern August 2012 to August 2013The Village Church － Flower Mound, TX
Responsible for all office management functions including: travel coordination, budget management and purchasing.
Improved search times for employee information by migrating from a files and folder format to an HRIS system (Epicor) which allocated files to a single location.
Created faster data entry times by developing an online application system creating a shorter hiring process.
Reduced Inaccuracies with employee information by implementing a custom data entry system that automatically generated updates throughout the day.
Bachelor of Applied Arts and Sciences : May 2015The University of North Texas － Denton, TX
8/30/15Project Management Institute
University of North Texas, Awarded a Full Athletic Scholarship, Basketball
*Volunteer Project Coordinator, Serve Denton, Denton, TX
*Youth Basketball Camp Director, Denton Rec, Denton, TX
*Connection Central, The Village Church Denton, Denton, TX
Activities University of North Texas, Awarded a Full Athletic Scholarship, Basketball Volunteer Project Coordinator, Serve Denton, Denton, TX Youth Basketball Camp Director, Denton Rec, Denton, TX Connection Central, The Village Church Denton, Denton, TX
administrative, Adobe Acrobat, Agile, artist, assistant manager, auditing, Avaya, budget management, budgeting, budgets, Business Analysis, call center, Cisco, Coaching, content, Client Relations, customer satisfaction, excellent customer service, Customer Service, data entry, driving, Staff Training, senior management, fast, hiring, HRIS, Human Resources, team leadership, managing, marketing plans, materials, Microsoft Excel, NetMeeting, Outlook, PowerPoint, Share point, Windows, Word, music production, Office Management, producing, Project Management, purchasing requisitions, purchasing, quality, Quality Assurance, Robotics, Scheduling, secretarial, Strategic Planning, Technical Writing, word processing
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Companies Worked For:
The Village Church
The University of North Texas
Project Management Institute
Job Titles Held:
Senior Project Manager
Human Resource Intern
Bachelor of Applied Arts and Sciences : May 2015 8/30/15
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